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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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Unfortunately my experience with Julia store (part of Aliexpress) was really bad: quality of clothing is terrifying, communication with the seller is bad and there is NO buyer protection at all, even though they promise the full refund if customer is not
Happy.
It is all lie.
Probably there is some merchants more or less honest, but as for me- I will never go back again.
On 19th OCTOBER 2017, I ordered from Aliexpress a Fishing camera for the price of 136 euros. There were two shipping options available, one via DHL cheap and one via EMS more expensive than the previous one. I chose and paid the expensive EMS shipping option and I sent message to the seller noticing clearly "SHIPPING ONLY BY EMS".
The seller sent it by DHL on his own, without refunding me for the overdue amount since this was a cheaper method. After this singlesided action of the seller I refused to receive the product and asked on 30th OCTOBER 2017 Aliexpress for dispute to get my money back as a refund.
After almost two months of arbitration, Aliexpress released all the amount of 136 euros to the seller. In this point I felt very unjusted and I sent an email to Aliexpress for questioning their decision, in which they did not even for courtesy, answered to me.
ALIEXPRESS, it is a site that in all situations supports the sellers no matter what.
Thank God there is E BAY...
I received something I don't even know what it is. I could not create a dispute during the guarantee period because their website didn't work. The customer service told me to log the complaint to the seller thru email on their website instead. Now 2 months has passed, I did not received anything. I asked for a refund, they said no because I did not create a dispute during the guarantee period. However my complaints are still there on their site, just that they are not in the form of a dispute. I did exactly what the customer service told me.
I spent many hours with customer service since I received the box. They made me do this, do that and promised it will be resolved. Now they turned their back.
Lost money, wasted so much time, feel cheated!
Please stay away from this it is a complete scam, after 2 months of waiting for an order I contacted them asking for the refund and they asked me to cancel the refund and to wait longer. I am lucky that my order was not too pricey. I advise you to not waste your money here.
I DO NOT recommend you shop at Aliexpress. Aliexpress team is mostly on seller's side. According to my experience of many years, when you get damaged or bad quality items from them, you don't get refund although you have received damaged item so you open the disputes and provide them all the evidences of problems. The reason why is again, because the Aliexpress team is mostly on seller's side so you're ending with losing your money. Recently, they started to request you to send the items back to them for refund although you provide them all the evidences. That means you'll have to pay for the return shipping fee which costs way more than whatever you bought. Or no return and no refund. Either way, you're losing money on trash.
I been with Aliexpress for about 2 years despite the usual 60 days + for item delivery. A couple of weeks ago and tried to complete a purchase and could not complete due to Aliexpress suspending my account and asking for a photo copy of my drivers license or Passport Copy and copy of my visa and bank statements. By the way my Visa Balance is zero balance with no problems, unsure as to why all of a sudden they are asking for personnel information vendors don't ask for? Has anyone else experienced this?
Very disappointing!
Customer service (chat) seems respectful and listening,
But after a while you realize that they actually
Have no respect and deride you instead
Aliexpress has wide range of products. I made couple of orders and got delivered to me at the expected date. You can find all the latest trends and fashion. I just love shopping from this site.
I make an order for iLife vacuum cleaner and when the seller send with different carrier from different warehouse, I needed to pay extra feeds, they didn't refund me the extra cost I paid, after a 60days waiting of them to negotiate with the seller
I have been shopping at AliExpress since February 2015 and since then I have ordered so many products. I keep buying from them because the products have good quality and are sold at low prices. The speed of delivery varies, sometimes is fast but sometimes takes a bit longer. Until now the service provided is excellent, when not received the material I was refunded. I recommended it to all.
I've bought a ton of stuff from Ali over the past years, and admittedly its becoming less and less due to how long shipping takes now compared to a year or two ago. But they are by-far not a scammer website, if you know exactly what you're looking for you can find pretty good deals. Additionally, in all the times I have escalated an issue Aliexpress sides with the customers and you do recieve a full refund eventually.
It takes 2 months to deliver but the product s are good and of suitable to the price quality, I recommend it
Aliexpress continues to fraud. The buyers are getting their reward coins from their hands. It fakes with counterfeit and high priced products. They also distribute them as gifts only to their relatives.
https://www.facebook.com/photo.php?fbid=**************&set=pcb**************765&type=3&theater
Took them a month to refund my money for an item that turned out to not be in stock and still kept $20 to cover their expenses, when it was me who had to do everything and take hours off work.
I have bought so many stuff and never receive it! I will never buy anything from this company again. It is not legit. Dont waste your time.
1(one) of 5 (five) of NUMEN WORLD WIFI smart HD cameras, my son and I bought from you, not working any more; 2 stop working after 6 months (winter in Canada),
1was defective upon receipt (I throw it away) and, 1 I just received in Dec/2017 shuts off when ever configuration is been initiated. I have 2 indoor cameras purchased from you and these 2 work fine as well as 1 outdoor with no problem at all
Could you comment on this issues with your respective suggestions.
Terrebonne, Quebec, Canada. Regards Paul
No matter how enticing the price, you will get totally screwed. Product arrives, wrong sizes, you have to pay to return, false tracking numbers, lies, lies, lies, continually asking for the same information. Dispute process is a total dishonesty and they eventually just quit responding. Don't use PayPal as they leave you hanging out without a refund or product.
Please stear well clear of this company. The products and customer service is about as bad as it can get. Thousands of disgruntled customers speaks volumes for this lot.
Don't bother - if you see a good price they won't honour it and then they send you a fake tracking number, you have been warned!
Their website is full of bugs and always takes a long time for it to load. Furthermore, there are many untrustworthy vendors and opening a dispute usually results in unsatisfactory results. Be very careful when buying from this site because if you buy an item and receive a defective product, they will require you to pay for return shipping which often cost more than the product itself.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joley,
May I have your order number, please? We think you are talking about the main site Aliexpress to as as an agent which our business is independent of Aliexpress.
Best regards
Aliexpress Agent