Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 100,495

4.7

About the Business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
783
value
8,467
shipping
8,456
quality
8,451
This company responds to reviews on average within 1 day
North Carolina
1 review
0 helpful votes
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It was good
January 13, 2021

It was good. But would be great to search by what's at my local bookstore.

Date of experience: January 13, 2021
Florida
1 review
0 helpful votes
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Only seller that could deliver book in a timely fashion! Excellent service

Date of experience: January 13, 2021
California
1 review
0 helpful votes
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I ordered from you because you indicated $15 off which expires today (1 1/13/ 2021) There was no place to access it. My email would not take coupons. I ended up paying the full price. Your $15 discount appears to me to be a sham.

Date of experience: January 13, 2021
Pennsylvania
1 review
0 helpful votes
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Easy lookups
January 13, 2021

Easy lookups - great presentation - like ability to see condition of book - fantastic to see what's available

Date of experience: January 13, 2021
California
1 review
0 helpful votes
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Using Alibris for my book shopping is always easy and I am often able to locate hard to find books.

Date of experience: January 13, 2021
California
1 review
0 helpful votes
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Up-to-date service, in both what is available and the web interface. Easy to update billing method. Easy to find what I wanted.

Date of experience: January 13, 2021
Colorado
1 review
0 helpful votes
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When I sign up for coupons I get message that website is not available to this address?!?!

Date of experience: January 13, 2021
California
1 review
0 helpful votes
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Easy to navigate
January 13, 2021

Easy to navigate. Good description. Responsive seller.

Date of experience: January 13, 2021
Kansas
1 review
0 helpful votes
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I wish I could search items within one store more easily to save on shipping

Date of experience: January 13, 2021
Wisconsin
1 review
0 helpful votes
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.
January 13, 2021

.

Date of experience: January 13, 2021
Minnesota
1 review
0 helpful votes
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The totals and shipping changed frequently and I was never given the price quoted. Item total 78.95 + shipping 47.87= 126.82 With your quoted savings Item Total 92.84 + shipping 32.91 = 125.75 and I get that there is tax but even with a coupon it never came down to this price. Very Frustrating.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2021
Ohio
2 reviews
0 helpful votes
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So far I was able to choose the issue I needed and there was a good selection.

Date of experience: January 13, 2021
Oregon
1 review
0 helpful votes
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Thanks
January 13, 2021

Thanks. This has been one of the easiest purchases lately.

Date of experience: January 13, 2021
Colorado
2 reviews
0 helpful votes
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I like that I can search and find what I want
January 13, 2021

I like that I can search and find what I want. I can also look around at books of similar interest.

Date of experience: January 13, 2021
Florida
1 review
0 helpful votes
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Shopping was good
January 13, 2021

Shopping was good. Hoping to get this book before Monday

Date of experience: January 13, 2021
Florida
1 review
0 helpful votes
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The order process smooth
January 13, 2021

The order process smooth. Now we'll wait and see how delivery goes

Date of experience: January 13, 2021
Washington
1 review
0 helpful votes
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Alibris is one of the best sources to find the books you are looking for

Date of experience: January 13, 2021
California
1 review
0 helpful votes
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I had difficulty putting in the credit card date; i kept clicking on the arrows not the numbers. Other then that very good experience. Thank you!

Date of experience: January 12, 2021
Texas
1 review
0 helpful votes
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Easy to search and has an amazing user interface dashboard.

Date of experience: January 12, 2021
Washington
1 review
0 helpful votes
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Never been here before and I am delightfully impressed.

Date of experience: January 12, 2021