Alibaba

Products arrived well packed. However i had a few return/refund requests due to VGA not aligned, products worked only 1 day after that turned dead. I opened all the remaining packages and see it myself, most of them VGA ports are not aligned.

Not Happy with the product quality.

This is great if there are no issues with the products sold through Alibaba, but is if a product is wrong or defective it may cost more money to ship the item back than the item is worth. So it's a gamble, you have a chance of coming out ahead but if anything is bad you could loose a lot. Just like at Los Vegas, my advice is to not spend any money on this platform you can't afford to lose.

For the second time in a row - Alibaba marked a Trade Assurance Order as Complete - when not even delivered yet? No one seemed to care when I tried to find out why through "Chat" & email - No one seemed to know what I was talking about. (Guarantee is only valid "x" days after delivery - so worthless) NOTE - Vender was NOT a fault - it was all Alibaba.

Communication could be better. For products that must have a CE marking, the certificates should also be available for download. So that the certificates can be checked. Many traders show fake certificates.

As a company, we have two accounts for buyers. We have often found that traders do not stick to the contracts when the money is transferred. Suddenly the goods were no longer available or they wanted to sell us something completely different. Alibaba should pay attention to quality and good sellers who adhere to their contracts.

I've been using this site for a while a never had any issues until a company I purchased $8,000 worth of products from, sent me my products two months late and when I received them half of the product was destroyed. I've complained to the seller and also reached out on several occasions to customer service placed a claim and neither alibaba nor the seller are attempting to fix this issue. In these hard times I now have to deal with taking legal actions to keep my business going. I hope no one goes through this.
The pictures below are small examples of what the rest really looks like.

Make 5 purchases via Alibaba. Everything could have been perfect.
But big black spot: the euro-dollar exchange rate used at the time of payment. This rate is not the market and has always been against me (which translates into a surplus of about 1% of my purchases). The customer service does not give me any satisfactory explanation. Hoping that this doesn't happen again on my next orders.

I have been sent the wrong or very poor quality items that did not match there description. Little was done to correct the problem. Ethier a small refund when I was being scammed with a different product or no response when the item was tagged as delivered and it never showed up. I have purchased over 100 items and the last 4 months have been the worst ever. They will not cover or refund for the growing number of scam artist sellers. Beware. Better to pay more from us sellers then to get ripped of by them!@

Purchased one of the top grade bags payed almost $300.00 for it to have a crooked logo on the front. I am not happy at all, as I've tried to get this revolved. My emails have not been responded back to since I sent the pictures of the bag.
If the issue get resolved I would be satisfied. I love the bag itself, but not with a crooked logo

First of all this product doesn't look to be a new product coming straight from the manufactory. It has signs of a used product with lot of lines like someone used the razor on the product. Second the product came damaged this show a poor quality of packing, the product is packed in the way to prevent it from breaking. Third the top glasses doesn't snap in the base easily you have to press it hard with a chance to break it which also make hard to remove it from the base.

Even though they tout such protection mechanisms as "Trade Assurance" it means nothing really as I bought $100 worth of digital products only to find the seller reneging on the offer (service went down after 2 weeks of a 2 year deal) and opening a dispute resulted in Alibaba telling me they couldn't force the seller to provide me with a refund:0). Incredible right? Unfortunately the culture in that region has a lot of catching up to do. In any case, Alibaba.com dead to me.

Quality of service by Alibaba depends on what you are buying. Advertisements for large and expensive items are almost 100% misleading and confusing. Trying to get honest answers is difficult. They want customers to look at pictures and buy. Detailed info - impossible.

Had a problem with supplier who supplies goods with wrong colour logo
Alibaba looked into it and did nothing... just said colour was the same which is incorrect ( see photos)
Complete waste of time complaining as did nothing

Both GW 90 drones have bad video jelly effect. One drones camera sticks bad workmanship.
I'm hopping Global Drone makes better Drones.
If only one drone had bad video I would say ok, but both have the same issues.If I could get my money back and order better ones I would.

I was very unhappy that Alibaba would not let me revise a review I had mistakenly made.
There was no help from Alibaba and no way to contact them directly with my complaint.
If they can't fix a simple technical issue and have an email address you can contact for help I am not sure I will continue to do business on this platform.

I filed a complaint for an unloyal company that has been a gold supplier from 6 years here.
The platform did not review our documents but relied on the seller's claim that the money had not been received. We were brazenly deceived with a large amount, not without the participation of the platform, which protects only its paying members

Alibaba has not done enough to protect my purchases. There are a lot of dishonest sellers who want to make a quick dollar, sometimes the product are bad and most they don't supply what was promised and when it was promised. When I complained, Alibaba has been siding with the sellers which only makes me more nervous about purchasing on the platform. They need to do more to screen out bad sellers and promoting the good ones.

Very disappointed. I requested 3 different colors from each kind of the flip wallet iphone cases and they gave me all same colors.

Since first use this machine has given varying weight output of my product.
In the process of filling my product and whilst talking online with the supplier agent, wires in the machine began to smell very badly...from previous electronics experience this indicates something is overheating and burning out. Although I have chosen not to dismantle the machine I suspect that the motor could be burning out.
To my requests for assistance the supplier assistant will not reply.
My request for a full refund by the supplier has been refused, so I have approached Paypal to their assistance..

Muchas agencias de transporte no son profesionales. Pueden aumentar un servicio de envío hasta el doble de el precio acordado y cuando tienen tus mercancías, te obligan en cierto modo a enviar con ellos al precio que quieran ya que dejan de responderte ni ofrecer soluciones. Alibaba tampoco te permite abrir disputa.

I ordered an heirloom for my girlfriend and it was one of my favorite clothes she wore. She admires her beautiful body and talks about all the good things. Their designers have no jokes. I'm not posting a review but will order as much as he wants from this brand... not happy.

Almost impossible to log on after the last transaction. After clicking ‘forgot password I do not get an email sent to me.
As for the search engine - it is a time waster. Takes me everywhere except where o need to go to. Mis interpretation of my words

I've submitted a lot of evidence on two different manufacturers but Alibaba are doing nothing about it claiming not enough evidence is submitted. I shared videos + pictures + receipt with them to show that some manufacturers didn't deliver the right amount of products I ordered and they mention that proof is not enough. I shared a video using the product to show that it's not functional, they agree with the supplier which by the way is a GOLD SUPPLIER with 5 star reviews. The supplier simply blocked me and doesn't want to resolve the issue, and Alibaba is also doing the same.

Very disappointed with Alibaba's customer service.

I'v been contacted by one of the 2 sellers ( tempering machine) they say that their email has been unusable for 2 months and that now they are up and running again.
They also promised than in 1/2 week a replacement machine will be ready for shipping.
On the meantime also an Alibaba Rep contacted me.
So I'll keep you all posted on the matter.
Cheers