• Al Haram Travel

Al Haram Travel

Overview

Al Haram Travel has a rating of 3.91 stars from 102 reviews, indicating that most customers are generally satisfied with their purchases. Al Haram Travel ranks 25th among Tickets sites.

  • Service
    37
  • Value
    37
  • Shipping
    21
  • Returns
    35
  • Quality
    34

This company does not typically respond to reviews

Positive reviews (last 12 months): 55.6%
Positive
5
Neutral
0
Negative
4
9
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What reviewers want you to know

Positive highlights

  • I got affordable umrah package, excellent services, much appreciated.
  • They deal very pleasingly with us and my Umrah journey was completely beyond the expectations.

Critical highlights

  • After the timeframe had passed, we contacted the travel agent again.
How would you rate Al Haram Travel?
Top Positive Review

“Ramadan Umrah”

Dahlia A.
8/24/23

Looking forward for my visit to the holy cities Madinah and Makkah. In Shaa Allah. All booked and sorted by Al Haram Travel. Efficient service.

Top Critical Review

“Do not book with this scam of a company… Do not book with this scam of a company if you want a stres”

noor u.
1/16/24

Do not book with this scam of a company… Do not book with this scam of a company if you want a stress-free experience. We booked our umrah trip with this company back in September 2023 for December 2023. Right from the beginning there were red flags but us thinking that this is a spiritual trip via a Muslim company, it will all be ok. How stupid and naïve we were to think that. The agent that managed our booking was called Talha. They demanded an increased amount of money as the initial quoted amount did not go through which was because of their own system but we paid the increased amount and confirmed the package. They sent us the details and itenary of the package including flight details, hotel details and the extras including transport in GMC cars for pickup from airport to hotels, vice versa and travelling to Mecca to Madina. This was all confirmed via email in September. Two weeks before our umrah date, I contacted Talha to ensure everything was all good but was told that our hotel in Madina was not confirmed and that they will have to book another hotel as there was no availability in the hotel that we had originally agreed. This was two weeks before we were due to fly out. Every single day since then, I was calling Talha several times during the day to confirm a hotel which they kept changing and would not confirm. I also gave them the option of giving us some money back so that we could book a hotel ourselves. They would not agree to do this. This was truly a distressful and nauseating time as we had two children with us and we were not sure if there will be a hotel to go to when we arrive in Madina. Talha only confirmed a hotel after we had checked into the airport for our umrah trip We were emotionally drained and did not know what to expect when we got there. When we arrived in Madina airport, we called the contact number we were given for the taxi company, the driver reported that he waited for us and had left. We explained that our flight landed on time and did not even take us too long to come out of security so why would he leave? He said he would be there in 10-15 minutes but we had to wait almost two hours inside the airport for him to come. When he arrived, he did not come in a GMC car as we were promised but a rusty old Hyundai H-1 that was dirty and dusty both inside and outside. We arrived at the hotel and a guy contacted us saying that we should meet him on the floor of our room as he is waiting for us and that we did not need to check in at the reception as he has already done that for us. Our room was ok, and we thought that despite everything, we were finally there. The next morning, we kept getting the cleaners knocking on the door to say that we need to leave as it's time for check out. We explained to them that we were supposed to be there for four days but they kept insisting that they were instructed by the reception that the room was only booked for one day and we must leave. I contacted Talha who would not give me any information or answers to our calls or messages and kept us waiting for information on the booking with the hotel. He confirmed that it was ok for us to stay almost at the end of the day making us waste a whole day of our trip as the hotel staff kept insisting, we leave with our belongings. The exact same thing happened again on the second day and we were not booked in for breakfast which was supposed to be included in the package. Again, Talha would not respond or answer to our calls or messages. We contacted the actual company and were informed that Talha has in fact gone on holiday himself. How someone can go on holiday themself knowing that there is a family with children stranded on a holiday because of his lack of professionalism and incompetence shows the kind of a heartless person he is. We had another agent call us from Madina who reported that he will sort it all but we had to pay 2600 SAR to the hotel to confirm our booking. The Madina agent did however come back and reimburse the money. During our trip, we were promised a GMC car for all our travels including the ziarat, but not once was a GMC car provided. In total there were so many disappointments booking through this company. Brothers and sisters, if you are looking for a spiritual umrah experience where you can be stress-free and just focus on your umrah, then do not book with this company as they do not care about anything else apart from money. The grief and frustration they put us through as a family is beyond traumatic and upsetting. May Allah swt help and protect us all from scammers like these

Reviews (102)

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Reviews that mention popular keywords

umrah package (7) travel agent (7) umrah journey (5) travel agency (3) umrah trip (3) umrah experience (3)
Thumbnail of user noureenk
1 review
0 helpful votes
November 10th, 2020

As Salam o Alaykum Faryal, Our holiday was quite good and relaxing. Hotels locations was great and flights were also on time. No problem anywhere at all. Just the last day that transport didn't came and we reached Airport bit late in the taxi. Other wise my experience to book holiday with you was very good. I will refer Al Haram Travel to other family members as well and hopefully in future I will book my holiday with this company again. Thanks

Thumbnail of user abdull305
1 review
2 helpful votes
December 17th, 2017

I went for Umrah last month with my wife, I booked my Umrah package from Alharam travels, and they exceeded my expectations, all services were really good, and all of my journey was easy and hassle free.

Service
Value
Shipping
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Thumbnail of user mansoora2
1 review
3 helpful votes
January 3rd, 2018

Booked umrah with Alharam Travel. Services delivered wisely in good manners. Customer support was good every time. Transport was lilt late while we were at airport. Over all it was good trip.

Service
Value
Shipping
Returns
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From the business

To offer the best Hajj experience, we seek and try to maintain strong relationships to assure that our excited clients for Hajj or Umrah are always well-accommodated while as many things can impact the experience in Saudi Arabia. Although the challenges of a religious pilgrimage cannot always less than any other travel journey.
Alhamdulillah, Our customer’s satisfaction is highest in the industry as always. We take pride in providing the best service because Hajj is an enormous responsibility and we want to ensure that you experience a very successful Hajj or umrah, and also are surfed with extraordinary accommodations so you feel satisfied and have a pure focus on your Hajj Ibadd’a.
We want you to explore our website alharamtravel.co.uk to select what Umrah or Hajj package fits your requirements. Feel free to contact us for more information at 0207-099-8899, we’d love to hear from you!

Business History

Thousands of happy customers in the UK have experienced their successful umrah & Hajj trips with Alharam travel. For many years, Alharam Travel has been providing an extensive array of Hajj and Umrah travel packages to its customers like you. Alharam Travel has built a great reputation as one of the best travel industry in the whole industry. We are proud of the countless positive testimonials we have received from our gratified customers. We welcome you to explore our website alharamtravel.co.uk to select what Umrah or Hajj package fits your requirements. Feel free to contact us for more information at 0207-099-8899, we’d love to hear from you!

Company Representative

Thumbnail of user alharamt
Alharam T.
Typically does not respond to reviews

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