Al Haram Travel

As Salam o Alaykum Faryal, Our holiday was quite good and relaxing. Hotels locations was great and flights were also on time. No problem anywhere at all. Just the last day that transport didn't came and we reached Airport bit late in the taxi. Other wise my experience to book holiday with you was very good. I will refer Al Haram Travel to other family members as well and hopefully in future I will book my holiday with this company again. Thanks

I was overwhelmed by Alharam Travel's service, their continued support before our travels and throughout our travels. They were always quick to respond and action anything needed. We had the most amazing stay in Egypt, Umrah in Makkah and Ziarat in Madinah. Particular thanks to Elahi Bux who was relentless in making everything run smoothly. May Allah bless you for your efforts.

Do not book with this scam of a company…
Do not book with this scam of a company if you want a stress-free experience.

We booked our umrah trip with this company back in September 2023 for December 2023.

Right from the beginning there were red flags but us thinking that this is a spiritual trip via a Muslim company, it will all be ok.

How stupid and naïve we were to think that. The agent that managed our booking was called Talha.

They demanded an increased amount of money as the initial quoted amount did not go through which was because of their own system but we paid the increased amount and confirmed the package.

They sent us the details and itenary of the package including flight details, hotel details and the extras including transport in GMC cars for pickup from airport to hotels, vice versa and travelling to Mecca to Madina. This was all confirmed via email in September.

Two weeks before our umrah date, I contacted Talha to ensure everything was all good but was told that our hotel in Madina was not confirmed and that they will have to book another hotel as there was no availability in the hotel that we had originally agreed.

This was two weeks before we were due to fly out.

Every single day since then, I was calling Talha several times during the day to confirm a hotel which they kept changing and would not confirm.

I also gave them the option of giving us some money back so that we could book a hotel ourselves. They would not agree to do this.

This was truly a distressful and nauseating time as we had two children with us and we were not sure if there will be a hotel to go to when we arrive in Madina.

Talha only confirmed a hotel after we had checked into the airport for our umrah trip

We were emotionally drained and did not know what to expect when we got there.

When we arrived in Madina airport, we called the contact number we were given for the taxi company, the driver reported that he waited for us and had left.

We explained that our flight landed on time and did not even take us too long to come out of security so why would he leave? He said he would be there in 10-15 minutes but we had to wait almost two hours inside the airport for him to come.

When he arrived, he did not come in a GMC car as we were promised but a rusty old Hyundai H-1 that was dirty and dusty both inside and outside.

We arrived at the hotel and a guy contacted us saying that we should meet him on the floor of our room as he is waiting for us and that we did not need to check in at the reception as he has already done that for us.

Our room was ok, and we thought that despite everything, we were finally there.

The next morning, we kept getting the cleaners knocking on the door to say that we need to leave as it's time for check out.

We explained to them that we were supposed to be there for four days but they kept insisting that they were instructed by the reception that the room was only booked for one day and we must leave.

I contacted Talha who would not give me any information or answers to our calls or messages and kept us waiting for information on the booking with the hotel.

He confirmed that it was ok for us to stay almost at the end of the day making us waste a whole day of our trip as the hotel staff kept insisting, we leave with our belongings.

The exact same thing happened again on the second day and we were not booked in for breakfast which was supposed to be included in the package.

Again, Talha would not respond or answer to our calls or messages.

We contacted the actual company and were informed that Talha has in fact gone on holiday himself. How someone can go on holiday themself knowing that there is a family with children stranded on a holiday because of his lack of professionalism and incompetence shows the kind of a heartless person he is.

We had another agent call us from Madina who reported that he will sort it all but we had to pay 2600 SAR to the hotel to confirm our booking. The Madina agent did however come back and reimburse the money.

During our trip, we were promised a GMC car for all our travels including the ziarat, but not once was a GMC car provided.

In total there were so many disappointments booking through this company.

Brothers and sisters, if you are looking for a spiritual umrah experience where you can be stress-free and just focus on your umrah, then do not book with this company as they do not care about anything else apart from money. The grief and frustration they put us through as a family is beyond traumatic and upsetting.

May Allah swt help and protect us all from scammers like these

This is my first experience with alharam travel. Brother Mohammad has been very polite and helpful and professional. I will highly recommend alharam travel.

This travel agency is quite professional, quick and the members of staff are very friendly and helpful, especially Hassan who supported me a lot right from the beginning and found me the best deals. I highly recommend this agency.

Avoid this company. They attract you with advertisement on social media platforms by showing less price,but in reality it will never be that price.And once you will pay them pre-booking fee after that they could alternate your package plan.it already has happened with thousand of their customers.I still regret booking through them

Ruined my umrah experience and kept charging more money. Didn't book any of the hotels in Saudi so when I got there I had no room! Embarrassing is an understatement. Then getting these clowns to sort out there mess I got told ' I wasn't the agent that was dealing with you trip' coz I got arsey with the imbecile on the phone.

I spoke to one of the agent Saif from Al Haram travel he was very helpful in regards to find Umrah package
Highly recommend Saif anod his Team Al haram

So devastated! They asked for extra funds 2 days before we were due to travel despite us us fully paying them 3 months prior. So we cancelled but they have not refunded us a penny of the thousands we were due! This is completely unislamic, no matter when but especially considering it's hajj and Umrah trips people trust them with. Do not use this company they are frauds.

Alhamdulliah just wana share my experience that this Alharam travel is really reliable and specially Kiran when i and all other my friends and family call u and you offer great reasonable packages which really suits them. May Allah swt always bless u with success Ameen

I have read all these bad reviews above, and I have also been scammed by these scammers. I have started legal proceedings to get my money off these scammers. Please call me on *******7164 and we all can make good plans how to sort them out. They do not respond to any queries!

I spoke with omer he is good and polite guys. We make a plan for umara he gave us a good deal umara + dubia deal.

Booked seven days in antayla looking forward to the trip. It will a first family holiday since covid.

Booking was made in October 23 for a December 23 Umrah Trip. The agent who booked the flights and the whole package apparently left the company. We were kept in the dark for few weeks and upon chasing the updates they kept fobbing us off till the day
Of our flight. They did not provide us with the Medina Hotel Voucher, which means we were not sure if we have a hotel confirmed for our stay in medina.

The transfers were booked but no voucher was provided again.

I am writing this in extreme frustration as no one seems to help and understand the situation in this company. Everyone keep passing us to too and for to different
Agent. I spoke with almost all the agent and no one was helpful.

Since Mohammed who booked the flights and package, left the company, no one in the company dealt with the case after his departure. When we started the chase in November then AMNA took over the case partially and started to scream on us once asked to provide us the missing documents. She finally processed the visas and left it like that for us to chase again the additional missing documents such as hotel vouchers and trnasfer vouchers.

We again chased and eventually ALI NAUMAN (THE MANAGER) only provided Hotel voucher, even that was for Makkah only - which is half of the stay and with an incorrect travel voucher with wrong hotel name mentioned.

They all kept on giving us excuses and did not help at all what so ever. We are still in a lurch our flight is tomorrow morning 17th December from STN and we do not have a travel voucher and transfers voucher.

The whole package is fully paid since the time of booking in October/November.

Even today on my way to STN - we were told that the voucher will be available by tomorrow 2pm. I have no trust at all.

We spoke and requested the agents working here some of the
Names are ELAHI BUX, IQRA, SUMERA, OMAR, KHURRAM AND MANY OTHERS I CANT RECALL.
They all made random excuses as to "they will get back to us "etc. They could not even tell us which exact hotel is booked for our stay in Medina (Leader Muna
Kareem OR Royal Emaar) ridiculous! Playing games,gimmick.

They are fraudsters sitting here to rip people off and I will be considering making an ATOL complaint or relevant legal claim against the company.

We are travelling with family group with children and elders but they have no shame what so ever to resolve the matter for us.

We can anticipate further inconvenience in Medina - when the hotel will not allow us to check in as of the booking. I sincerely hope it does not happen but my gut feeling is telling me that this is coming.

STEER CLEAR OF THIS COMPANY AND THEIR PARTNER COMPANIES SCAMMERS.! Beware of Con Men!
THEY HAVE MANY COMPANIES REGISTERED UNDER THEIR NAME. THEIR ATOL NUMBER IS: *******

WILL NEVER RECOMMEND ANYONE USING THEM GIVEN THE EXPERIENCE WE ARE HAVING.

We have now performed our Umrah today 18/13/23 and we still don't know where are we staying in Medina.

They have no rights to operate in the Country as they cheat people with fake promises, delayed tactics and tricks, they take money upfront for what they promise and then never deliver.

Jazak Allah Khairan kiran for helping me to find out best ever packages the way you did its really appreciate. Thats why i always refer My friends and family to contact with you to get best ever packages for umra and other holidays too.
Stay bless kiran always and good luck

Brother ahmed has failed to refund me…
Brother ahmed has failed to refund me for the last 14-16mnths all I've gotten from him is

-please give me 3/4 days
-please give me end of the day
-please give me until Monday
-please wait the refund processed
Give me 10/14 days.

I have emails as proof from the conversation iv had with him.

He had bagged me to removed my old reviews which I did the first time but I quickly learned that his sincerity was all an act

These people are not god fearing
They are cheaters and they eat from Haram Beucase they steal money

They are dishonest and only care about reviews. 90% of positive reviews are fake or done by genuine customers who haven't even travelled yet with them

Also Ali Nouman is an evil individual
Mujtabar is dishonest and a liar

They all lie and don't fear Allah

I went for Umrah last month with my wife, I booked my Umrah package from Alharam travels, and they exceeded my expectations, all services were really good, and all of my journey was easy and hassle free.

I and my family made a booking with Brother Kurum Shezad, he was very polite and very helpful and made us feel at ease with our booking. Inshallah we will be booking again with Kurum shezad.

Bad company, they don't respond to your messages or calls once you have tried to arrange tickets with them. You have to chase the people up and when they do answer no one is around. Very upsetting.

Alharam travel are amazing. By the will of Allah we have made several trips to Umrah yearly since 2016. As a family, with friends, taking members of external family. All catered and well suited to our budget and needs. Usba Noor has always been our contact and representative. She has always without fail catered packages for us so that our entire experience was amazing. If Allah wills definitely booking again and InshaAllah Hajj soon.

Kiran was referred by some friends, She is very helpful although I annoyed her a lot by changing my package lots of time but she didn't said a single word and kept on trying to satisfying me. I am so happy that I got in contact with her, she is such a sweet person the way of talking persuaded me to agree with her. I would definitely recommend
You guys to get in contact with Kiran if you guys are looking for any package.
Thankyou Kiran
Keep up the good work!
Oraza

A very smooth and comfortable Umrah experience has just been completed. I'm thankful to the agents and drivers who helped us make our experience pleasant. Regards

Accept our Gratitude. Your staff is so kind, professional and cooperative. This is what we found on the conclusion of our blessed Umrah trip through your company. The services were best. Thanks