• Al Haq Travel

Overview

Al Haq Travel has a rating of 4.37 stars from 116 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Al Haq Travel most frequently mention umrah package, and customer service. Al Haq Travel ranks 25th among Hotels sites.

  • Service
    29
  • Value
    28
  • Quality
    28

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • I booked my first umrah Package with Alhaq travel and then i got air tickets travelling from London to Makkah.
  • Khurram Ali is very best at Customer service and carefully understands customers' requirements.

Critical highlights

  • My mother and her friends booked an Umrah trip with AlHaq Travel for two weeks.
How would you rate Al Haq Travel?
Top Positive Review

“Amazing customer service”

FSN B.
11/2/23

I was amazed by the level of customer service these guys provide. Thanks to sister Amna for her time and effort booking us a good package for Umrah. I would definitely recommend Al-haq.

Top Critical Review

“Unprofessional”

S K.
12/9/23

Keep lying and avoiding when they are at fault. Taken money and add fees when they never mentioned anything. Can not even listen to a customer. Ripped another close family off too by charging twice the price

Reviews (116)

Rating

Timeframe

Other

Reviews that mention popular keywords

umrah package (10) customer service (11) umrah journey (8) customer support (6) sister nimra (6) umrah services (4) umrah trip (4) khurram ali (4) hafiz saad (4) may allah (8)
Thumbnail of user fsnb
1 review
1 helpful vote
November 2nd, 2023

I was amazed by the level of customer service these guys provide. Thanks to sister Amna for her time and effort booking us a good package for Umrah. I would definitely recommend Al-haq.

Service
Thumbnail of user tahira43
1 review
0 helpful votes
September 18th, 2023

I was amazed at the level of customer support and appreciation these guys give. Totally supportive and very understanding to the customers needs. Making constant changes to packages to suit all our needs. By far the best price and customer service and piece of mind. Highly recommend Al Haq Travel!

Products used:
Umraa package

Service
Value
Quality
Thumbnail of user a_mimi20000
1 review
0 helpful votes
November 2nd, 2023

Very helpful and keep you updated all the time.Sis Misbah gives us all details we need. Thank you really recommend.

Service
Value
Quality
Thumbnail of user sisterzahrat
1 review
0 helpful votes
August 14th, 2023

Assalamoalaikum. Just want to say that Hassan is just awesome he went out of his way to give us what we wanted when we booked its christmas then we went again few months after in ramadhan. He really went out of his way kept in touch throughout subhanAllah such a kind brother and he's made us returning customers even my cousins are hooked to him masha Allah Thankyou Hassan May Allah bless you abanduntly Ameen

Thumbnail of user sk769
1 review
0 helpful votes
December 9th, 2023

Keep lying and avoiding when they are at fault. Taken money and add fees when they never mentioned anything. Can not even listen to a customer. Ripped another close family off too by charging twice the price

Tip for consumers:
Just be careful

Products used:
Still waiting for a response

Service
Value
Quality
Thumbnail of user umari6
1 review
0 helpful votes
May 17th, 2023

Al Haq travels help me find a package for umrah for December very polite and helpful company I would 100% recommend everyone

Service
Value
Quality
Thumbnail of user imrans78
1 review
1 helpful vote
November 5th, 2020

This company is a complete fraud. Please please do not book your trip through them as you will never have umra or your money returned. They are incompetent, corrupt and bunch of compulsive liars. I dealt with all of them over last one year including Saad, Umair, Mustafa and last but not the least Ahmad who is elusive and never available to talk. I have finally made a complaint to ABTA about them. Let's hope this agent is fined and banned from operating any further so that they stop cheating customers.

Thumbnail of user shunua
1 review
0 helpful votes
September 1st, 2023

Thank you very much, sister Amna for helping to arrange recently graduated youngsters for a family Umrah 5* hotel with your company. I am looking forward to finalise our family Umrah package booking inshallah

Tip for consumers:
A reliable sources and trustworthy services for only trusted customers.

Products used:
Booking a spiritual package family holiday in Makkah, Saudi Arabia

Service
Value
Quality
Thumbnail of user hhadiakhan65
1 review
0 helpful votes
September 2nd, 2023

I spoke to one of the agent Misbah from Al Haq travels Hajj and Umrah.
Although i didnt booked but the way she treated me it was inspirational.
I will definately book in future when will get off from my work.
Highly recommend misbah from Al haq travels.

Service
Thumbnail of user nafeesaa3
1 review
1 helpful vote
September 13th, 2021

We booked a family trip to umrah 2 days before the travel ban (due to the pandemic trip was cancelled).
It's been almost 2 years chasing our money. All the agents that work here are in on the scam. They are unprofessional and trained compulsive liars.
If you have been waiting for your money, contact your local police station. Take all the documents and log a theft complaint. Contact ATOL and ABTA. Complain, write emails & call them - don't give up. Call their offices every day ask for your stolen money back, remind the staff they will have to pay in the hereafter. Shameless individuals taking advantage of honest people.

Tip for consumers:
Please avoid this company - all staff are related, directors reside in Pakistan. Staff here are unprofessional and trained liars. They will rip you off.

Products used:
Umrah package for 5 people:

They will steal your money unless you chase them endlessly.

Thumbnail of user shainshaha
1 review
13 helpful votes
February 26th, 2019

Went for Umrah with Alhaq Travel had a outstanding experience. I wish I could travel with them before so I never faced any issue which I had in past. I am So happy to spoke to Miss Nimra she was so helpful all the way until we came back from Umrah. May Allah Bless her. She is so professional in her roll. I am recommending every single human being if you want travel for Umrah go with Alhaq Travel and speak to Miss Nimra. Best of luck

Thumbnail of user zaheera25
1 review
0 helpful votes
April 24th, 2023

My name is Zaheer ahmed I spoke to misbha to help me to find umrah package i am surprise he help me alot he such a good person and very very helpful i am so glad to spoke with him

Thumbnail of user maywande
1 review
14 helpful votes
January 31st, 2020

Best decision was to book with brother Khoram Ali who made our umrah a very easy and amazing trip. After travelling with another agency for many years my family decided to change and try another agency, we came across AlHaq & Khoram Ali, we would like to rate them a solid 10/10, a very easy process. All you need to do is tell Khoram Ali your requests and he does the rest for you, just simply sit back and he will do all the work and take care of you! Highly recommend booking with him, thank you to AlHaq & Khoram Ali, if Allāh wills I will be travelling with him again.

Thumbnail of user khalidm27
1 review
11 helpful votes
March 21st, 2020

Ali thanks for your wonderful service
You are such a amazing person bless yo
You make possible to go world best places

Thumbnail of user mazamalk
1 review
18 helpful votes
July 20th, 2020

Paired deposit Of £1000 in start ofFebruary to Asad in the sales team, early March out break of Covid 19 contacted Asad who reassured me Hajj will still go ahead and to pay my remaining £4,500! Which of course I did not proceed to pay. Have try contacting Al Haw spoke with Hafiz Sahab who promised me a call back within 2 days after speaking to him on 24th June 2020, alhaq will not answer the calls or emails... you have been warned look elsewhere!

Thumbnail of user naveeds7
1 review
15 helpful votes
February 26th, 2020

Khurram Ali is very best at Customer service and carefully understands customers' requirements. I am more than happy for the services received. Good work!

Thumbnail of user moadh
1 review
11 helpful votes
January 22nd, 2020

Thanks to Brother Ali for his amazing time and efforts. Alhamdullillah he has managed to secure us a very nice and comfortable Umrah with a fairly good price. Much recommended. Jazak allah khairan

Thumbnail of user elisham59
1 review
0 helpful votes
May 27th, 2022

Al haq is a fraud and a big big liar. Please do not go to this company. I booked a booking for umrah and I payed £650. My flight got cancelled and I still did not get my money. I always kept calling them every single day. Literally everyday and Ahmed, Omar, Mustafa, saad and even Hassan kept saying that they will "call me back or email me". Stop lying. Literally we are going to umrah for a good deed and you are stopping us. What will happen in the hereafter? Allah will ask 'why did you do this to SO MANY PEOPLE' you will then say what? Where will our money be then? And ever "good" (more like fake) comment is actually fake. It is them saying it, you can clearly see on the dates. This is such a rubbish company. Never ever ever buy from this site. Astagfitullah

Value
Quality
Thumbnail of user reshans
1 review
0 helpful votes
March 6th, 2019

Very good trip. A lot of thanks to our negotiator Hamza who gave us excellent pricing and contented flight. Thanks for the great service Alhaq Travel.

Thumbnail of user maywande1
1 review
12 helpful votes
December 5th, 2019

I would highly recommend booking with brother Khoram Ali. The process of booking is simple with him, I told him what I want for me and my family, instead of giving me what I want he gave me even better with a free upgrade! Not many travel agencies can compete on this level. I will definitely be a regular customer with Khoram Ali & AlHaq travel!

Thumbnail of user zarlashts
1 review
11 helpful votes
November 13th, 2019

Assalamualeikum
All praise be Allah, Alhamdulillah I'm very very grateful to Mustafa, who showed a high degree of competence and professionalism in setting up the trip to the holy land for me and my family. I have completed my booking at an affordable and reasonable price. It is with no hesitation that I'd recommend booking with this company.

Thumbnail of user anassr4
1 review
1 helpful vote
June 9th, 2021

I wish I could give them 0 start, I booked al hajj place last year, but with covid situation we didn`t go so they sent me a refund after 4months but no for the entire amount I paid, their excuse was they kept £500 ad credit if I want to go this year 2021, but even saying I am not going they never send me any money. This year we are not going again and I ring them 3 times a week and every time they will review my case with senior manager and decide what to do, after % weeks of trying to have my money back I am still waiting for my money. Shame on you. I will never forgive you because I really need that money especially now because I am not working. Anass Ramadane

Products used:
No going to al Hajj because of covid situation.

Service
Value
Quality
Thumbnail of user muzmili
1 review
0 helpful votes
March 4th, 2019

The team work truly hard and arrange for the best service promising. We would highly recommend Alhaq Travel.

Thumbnail of user syeds45
1 review
0 helpful votes
November 13th, 2019

Mustafa was very polite and well informed for my Umrah Package. Easy and pleasant service I hope everything goes to plan

Thumbnail of user anwars12
1 review
9 helpful votes
February 9th, 2020

Khurram Ali is a very good travel agent because he explained to me many of times when i booked Umrah booking.he is very good cool, calm and understanding person. I employ new and existing customers to call for him. And today he is going to home late because he sending me visas, travel ticket. Thumps Up. Also Hafiz Saad he has also helped me aswell bealf of him last wednesday. May Allah bless both with barkat.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get cheap Hajj and Umrah offers by AlHaq Travel to perform Hajj in 2018. We provide luxury facilities at cheapest rates. AlHaq cheapest Hajj and Umrah packages include 5 star hotels and convenient flights at lowest rates.

Company Representative

Thumbnail of user alhaqt
AlHaq T.
Typically does not respond to reviews

How do I know I can trust these reviews about Al Haq Travel?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Al Haq Travel?