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Alamo Reviews Summary
Alamo has a rating of 4.5 stars from 304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, great experience and return process. Alamo ranks 12th among Car Rental sites.
Car was not new... 30K+ miles and was not clean when I picked it up. Also, $15/day for a 2nd driver... no way!
Like I said like to be transparent, so I'm gonna pay a price I expect to pay that price no explanations on tolls no explanations on gas. You understand this is not my first time renting from you guys and I've never had a problem until now so I hope next time would be better. I like renting from you guys.
Thanks for your comments, Elvin. If there is anything we can do to help, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Excellent services super cleans cars newer fleets car in perfect conditions
Thank you, Giannie, for your positive feedback. We're glad to hear you enjoyed our clean and well-maintained fleet. Your satisfaction is important to us. - Lisa
Rate was ridiculous reservations rate & additional charges once I arrived. I was unaware of the rental costing amount $900.00 that was insane. Never experienced this before at all.
Hi Fleming, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. If you'd like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Excellent customer service. Our flight was delayed and when we arrived Thrifty had closed. The lady who assisted us with National ensured us that everything was going to be okay. Within minutes she had us in a car. Thanks a million
Thank you for your wonderful feedback, Terry. We're glad to hear our team was able to assist you. Your experience is what we strive for, and we're happy you were taken care of. - Lisa
Very easy process. In and out in 5-10 minutes. The return process was just as smooth
Thank you for your positive feedback, Cynthia. We're glad to hear that your experience was efficient both during pick-up and return. - Lisa
Great clean well maintained Car. Will choose again in future
Thank you, Nitin, for your positive feedback. We're glad to hear that you enjoyed the cleanliness and maintenance of our car, and we look forward to seeing you again. - Lisa
Easy checkout and check in. They upgraded us (slightly) when they didn't have what we ordered. Great car.
Thank you for your feedback, Joe. We're glad to hear you had a smooth experience and enjoyed the upgraded vehicle. - Lisa
Quick drop off and pick up. I got to choose from several vehicles of the type I reserved. Good experience!
Thank you for your feedback, Melissa. We're glad to hear that you had a quick experience, and that you appreciated the vehicle selection. We hope to see you again. - Lisa
The entire rental process was quick and easy. I received a rental vehicle very timely. The staff was friendly and knowledgeable.
Thank you for sharing your positive experience, Brenda. We're glad to hear that the rental process was quick and easy, and that our team made a great impression. - Lisa
Nice experience. Check-in/Check-out etc. Got a nice car after switch. First time they gave me a wrong car. Later replaced with Wrangler.
Thank you for sharing your experience, Manu. We're glad to hear you enjoyed the check-in and check-out process and that we could provide you with the right car. We appreciate your feedback. - Lisa
Quick service at both pick up and drop off. Friendly helpful staff showed appreciation to me as a customer. No issues with the car. Alamo is my preferred rental company. They are reasonably priced and provide excellent service.
Thank you, Carol, for your kind words. We're glad to hear you had a quick and pleasant experience with our team. Your preference means a lot to us, and we look forward to seeing you again. - Lisa
Fast and easy experience. New cars that are in a good condition.
Thank you, Arthur, for your positive feedback. We're glad to hear you had a fast and easy experience. - Lisa
I just explained it, I am not writing it all again. See IT is stupid. What idiots concoct this stuff. And managers don't catch it? And my e-mail better stay private or what 3rd party are you going to give it to? I like the Lightning McQueen name better. 😉
Thank you for your review, Connie. If we can be of any assistance, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Seamless experience. Staff showed consideration and patience after having a stressful travel day.
Thank you for your kind words, Nikky. We're glad to hear that our staff could help make your experience smoother after a challenging travel day. We hope to see you again. - Lisa
Easy check in value explained well
Friendly cust.service
Thank you for your positive feedback, Rodney. We're glad to hear you had an easy experience and appreciated our customer service. - Lisa
Excellent service and the unit rented was perfect for our family of 8!
Thank you for your feedback, Lourdes. We're thrilled to hear that you had a great experience and found the perfect vehicle. - Lisa
Stress free. Great customer service. Wonderful transaction
Thank you for your kind words, Sarah. We're glad to hear you had a stress-free experience and appreciated our customer service. - Lisa
It was easy and friendly. No hassle no longer lines
Thank you for your kind words, Juliet. We're glad to hear you had an easy and friendly experience. - Lisa
The car screen said "engine malfunction". Although we were spending $200 per day, the phone operators said we need to take two hours to Uber to the airport for a replacement. We were told twice that supervisors would call us back, but they never did. Although they said they would, they never told the airport staff we were coming so they had no replacement cars. The airport staff was great and worked it out. I would avoid Alamo in the future!
Hi Ken, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Chuck. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa