Aladdin

I first discovered Aladdin products at Walmart. I had a water bottle that quickly became my favorite. I only had two when I stopped seeing them in stores. After quite some time, they were in rough shape, and I was looking to replace them. I went right to the company itself instead of another online store, because I was interested in other products as well. I ordered the water bottle I already loved, a second one, a set of plates, and a set of bowls.The total came to about $45. I was charged for my order, sent confirmation emails, everything I expected to see. I received multiple missed calls, and eventually a voicemail was left. The voicemail basically said that a single item from my order was out of stock, so they were just going to cancel the order entirely. I was pretty bummed, but if that's how they handle things with out of stock items that's how it was going to be. I planned on placing a new order once I got my refund. Over a week passed, no call, no email, nothing about my refund. I was checking every day to see if the refund had appeared in my account. I emailed customer service with no reply. I eventually had to file a dispute with my bank to get my money back, because the company wouldn't issue for whatever reason. Once I filed the dispute and was granted a temporary credit from my bank, they emailed me about my refund. It shouldn't have been like that, at all. The company chose to cancel my order due to a single item being out of stock, yet chose not to issue me a refund immediately upon cancellation? They chose to ignore emails I made inquiring about the refund I should 100% be granted? That is not how you run a business. I expected a lot more. After my experience, I refused to own or repurchase any products from this brand. It was entirely inexcusable.