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AJ Madison has a rating of 1.57 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AJ Madison most frequently mention customer service, and next day problems. AJ Madison ranks 136th among Kitchen Appliances sites.
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I dont see why people are exaggerating, this is a nationwide company over 20 years old. The showroom team has a built in customer service team and i was able to see this company grow slowly and steadily. Love this company!
TERRIBLE TERRIBLE CUSTOMER SERVICE. Most reviews are written as part of promotion. Order placed a month ago, took 2 weeks to ship, another week to even schedule a delivery only to have it cancelled and yet to be re-scheduled (while appliances are in the warehouse in the same city). Every time we call they are coming up with different excuses while our window of delivery ends today.
I had big issues with this company... it took a while and certainly too many phone calls but Sarah worked her magic and corrected my situations. If you are having issues, as I did, ask to work with Sarah!
I ordered a GE free-standing induction range last summer and received it, by freight, in 2 days. It was in perfect condition and the price was great.
This past week I decided to go with AJ Madison for a new refrigerator, even though it was going to cost about $100 more than a competitor. Problem #1: The refrigerator is on back order. That's a problem because the $275 in advertised rebates will expire weeks before the refrigerator will even be back in stock in their warehouse. When I called their customer service they responded that I should just send the rebates in anyway - just don't fill in the serial number. After reading the fine print it's pretty obvious that that isn't going to work. Not only that but one of the two rebates doesn't apply to items on back order.
I decided to but it from a competitor who doesn't seem to have to these supply issues and was about $100 cheaper.
Update #2 The other retailer claiming they had the refrigerator in stock didn't and kept stringing me along. In the end, I got the same model in a different color from AJ Madison for what was the lowest price yet. It is in stock and should arrive in 2 days.
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