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AJ Madison has a rating of 1.57 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AJ Madison most frequently mention customer service, and next day problems. AJ Madison ranks 136th among Kitchen Appliances sites.
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I dont see why people are exaggerating, this is a nationwide company over 20 years old. The showroom team has a built in customer service team and i was able to see this company grow slowly and steadily. Love this company!
TERRIBLE TERRIBLE CUSTOMER SERVICE. Most reviews are written as part of promotion. Order placed a month ago, took 2 weeks to ship, another week to even schedule a delivery only to have it cancelled and yet to be re-scheduled (while appliances are in the warehouse in the same city). Every time we call they are coming up with different excuses while our window of delivery ends today.
After purchasing a SMEG refrigerator and it "shipping" within a day - I got crickets for 5 days on the site that was supposed to give me shipping updates. I don't expect it here - just some notice and updates.
I called customer service. 6 minutes later after waiting I got a person, gave her my number and she said "I'm actually going to have someone help you." and then she dumped me back into a queue where I am into 16 minutes of hold, and have had "7 callers ahead of me" for about 5 minutes...
I would never do business again with an organization that takes service so cavalierly.
Never again.
Don't be suckered to buy from them - I tried to purchase 2 air conditioner heaters for a apt complex and got a reciept that said shipped with an email confirmation, a week later i had not heard anything so i called and it was then they were suppose to be delivered, but to my surprize they are now on backorder.
I tried to contact them for them to send me a comparable unit for the same price but the only thing they wanted to do was to sell me a more expensive unit. They will not work with you no matter what even if it is their fault. They tried to blame it on amana, but i called them and they told me which unit to tell them to send which is comparable, but i called aj madison and they said they would call me back but i havent heard anything yet, so when i tried again they were already closed. If this is the customer service you want deal with these people if NOT do not buy from them and maybe they will figure it out that customer service should be number 1, espacially when its their fault for not letting me know earlier or working with me.,... thanks for reading
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