Bharti Airtel Ltd

I had activated a roaming pack while going abroad of Rs 3999/- for 10 days to Kenya. The scheme said I can call 250 mins local and international in the pack. When I received the bill I had been charged for outgoing calls done which were within the limit of 250 mins. On going to the airtel customer care centre they tried to misguide me in various ways to convince me that the bill was correct, After lot of explaining they admitted the mistake and told me that they have sent a mail to their accounts dept and will revert later. All these mistakes are intentionally done and they just wait to see whether a customer protests or not.

Raised multiple time complaints as a airtel black customer but no one bother to resolve the issue. And they are claiming get the resolution in 30 min but it been a month still same issue like fluctuation/slow speed 15-20 MPBS. And worst part is there technician is like no issues without checking anything. Shared the screen shot of Okhla speed test result but he was not taking seriously.