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Airfare.com has a rating of 1.35 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Airfare.com most frequently mention customer service, credit card, and change fee problems. Airfare.com ranks 192nd among Travel Search Engine sites.
This company does not typically respond to reviews
I used Airfare.com to book a round trip to New Zealand and worked ONLY with Airfare.com. No other travel agency was involved. The fare was decent in comparison to others. The charge to my credit card did not occur until the arrangements with United and Air New Zealand were completed. I had read other reviews about Airfare.com AFTER using it to book my flight and became very nervous about what might happen. What did happen? Nothing, except I had a seamless process occur, including an emailed itinerary shortly after booking. The only other thing I did was to select my seats, directly with ANZ.
Never use this website. They just try to rob your money. The airline company says I have full rights to cancel the flights but airfare forced me to pay over 1000 dollars for cancellation.
I booked two round-trip tix from LGA NY to toronto, thru airfare.com, via kayak.com. Normally, i research a company prior to booking. Especially if i'm unfamiliar with them. Lucky for me, i did the reverse this time. If i'd read all of the very bad reviews first, i would have been scared off! The reviews for this company are horrible. Admittedly, i was nervous so i called them before the midnight cutoff. As promised, they had 24 hour customer service. The rep that i reached, was a supervisor. He was well aware of the terrible reviews and laid my fears to rest. After we hung up, i took a look at a few more sites. Upon closer inspection its clear the bad reviews are from inexperienced travelers who didn't do their homework prior (one person didn't know they needed a travel visa!). Others are from people who wanted to change a DISCOUNTED NON-REFUNDABLE ticket without paying fees. What planet are they from?! I booked my tickets and received my confirmation email right away. Within 24 hours i received my ticket numbers from the airline. The only place i would say there's room for improvement, is perhaps they should let the customer know they're going to need to confirm the charges even after the confirmation email. But with that said, i'd still give 5 stars and recommend them. They had the lowest price, and our trip went off without a single hitch. I decided to write a review to try to add a little balance. Most people write a review only after a bad experience. Mine was great!
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Airfare.com offers cheap flights, airline tickets, cheap hotel reservations, discount travel deals, and domestic and international flights. Find cheapest airfare flights and last minute bookings.
