• Air Canada

Air Canada

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Overview

Air Canada has a rating of 1.23 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Air Canada most frequently mention customer service, next day, and canadian government problems. Air Canada ranks 218th among Plane Tickets sites.

  • Service
    43
  • Value
    41
  • Shipping
    21
  • Returns
    20
  • Quality
    37
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
31
22
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • You as a customer is of no importance to Air Canada.
  • Terrible customer service, unreliable airline company.
How would you rate Air Canada?
Top Positive Review

“Vancouver to Edmonton”

Georgette G.
8/11/22

So much bad news lately regarding air flights... my trip from Vancouver to Edmonton returned went so smoothly... flight almost on time leaving and left right on time returning. I used the wheel chair service for the first time and the staff was wonderful both in Vancouver and Edmonton. My luggage arrived unharmed. Thank you Air Canada. G. Graham

Top Critical Review

“Horrible Customer Service at the airport”

HIMANSU P.
1/20/24

Two of the Air Canada agents did not allow me to carry on the smallest briefcase of a set of3 by Samsonite. I had no problem with other airlines. I had horrible experience in dealing with the 2 agents. I lost my temper and asked for their supervisor. The supervisor finally dealt the carry on bags to our satisfaction. We were flying from Vancouver to Washington DC. Infact most of the other airlines don't bother on the carry on bags, except Air Canada. Ease avoid Air Canada. 😌

Reviews (84)

Rating

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Reviews that mention popular keywords

air canada (62) customer service (20)
Thumbnail of user jend107
3 reviews
3 helpful votes
May 21st, 2020

I booked many times with Air Canada and had several situations with them (just as with any airline), but they always solved the issue and gave a small compensation. I especially appreciated when I had to travel unexpectedly to attend a funeral, and they offered me a bereavement fare. It was great that I didn't have to worry too much about my flightd during that time. They gave me a fair price and made all the arrangements for me.

Thumbnail of user kimw40
2 reviews
3 helpful votes
June 16th, 2014

Pleasantly surprised with Air Canada. Have had horrid trips in past, this time I was going to China - here we go! However everything was great. Service was kind, no troubles, no delays. Quite impressed! Keep it up AC!

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About the business

Buy airline tickets, find cheap airfare, last minute deals and seat sales with Air Canada. Book hotels, cars and vacations with Air Canada Vacations.

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