American Home ShieldReviews 67

This is by far the worst home warranty company I've ever dealt with. When you sign up, they assure you that everything is covered, but the reality is quite different. As soon as you file a claim, nothing is ever included. For example, they wouldn't even cover something as basic as unclogging an A/C drain pipe. After a lot of frustration, I managed to get my money back, but the stress and aggravation weren't worth it. To test their promises, I called from a different number as a new customer and described the exact issue with my A/C—they confidently assured me it would be covered. Yet, when it came to my actual claim, it wasn't. This company is deceptive and untrustworthy.

I have never hated a company as much as I hate AHS. They don't care about the customer, just how much they have to pay. They go with the cheapest and worse contractor. You don't have a choice. They prefer to constantly place band-aids on the issue than a replacement, which means the customer has to pay fee after fee for more band-aids. Plus, thier outsourced customer service reps are incompetent. Do NOT have a home warranty with AHS. You'll regret it.

Continuation of A/c unit second review. So after replacing with a Bryant it was installed incorrectly by the contractor who wasn't serviced to work on a Bryant unit couldn't order parts and yes brand new unit! So a great company came out I requested and pushed for who was contractor for Bryant. He went higher than expected, he got me a Payne ac unit I didn't complain it's new, he found the Bryant after replacing condenser failed to work still. Ahs was not going to replace only attempt to fix Bryant unit at an additional 500. For me.
I will say this, I contacted AHS for my annual
Free check up this week 2024 and they wanted to send the original contractor who failed to install properly the unit. I asked for my last contractor, then I called him. Let's just say my renewal at AHS is ending, my ac person plumber and heating contractor is the one who installed unit properly, warranty good now next 10 years! He and I are good and will be dealing directly with him. My ignitor on hot water needed replaced AHS sending again last contractor, i asked for my current contractor was told he wasn't in list! I called him and he didn't know why as he gets Jobs hourly from ahs, it's cause he gets many and they distribute in a certain way. Not willing to roll dice it's been more headache! I stopped the service call, reached out to my new contractor who did my ac unit last year and he will be contacted directly now and AHS is history. Put my monthly payment to AHS in savings and pay for repairs directly. My roof shingles they tapped on. Few loose and charged ahs another company to repair! They didn't repair anything I watched them and didn't have the proper color anyways!
Three strikes, your done! So save your money people. You can't speak to anyone in English unless you go to contractor and he calls in. Ahs is not a good company. My ac unit cost me 3000 to replace yes after months. They came right out with no ac as my daughter has asthma. It was very hot but it should be done timely in any situation. They put in a cheaper unit and it failed to! Live and learn! God bless you all.

DO NOT BUY IF YOU LIVE IN A RURAL AREA - IT'S A SCAM! Bought a warranty for my mother's house in rural Michigan. Put in a service request for her fridge and they couldn't find anyone to fix it. Said we could look, we couldn't find anyone and paid out of pocket. Had an issue with her furnace. Called for a list of approved providers, they wouldn't provide one and we couldn't find anyone who took AHS and paid out of pocket again. Called to cancel contract and ask for full refund. After endless script entries trying to get me to keep it, they refunded the service fee for the fridge but refused to refund the monthly premiums and CHARGED ME A $21.95 fee to cancel a contract that was worthless. This was false advertising of the highest order. AHS claimed they covered the area (a competitor wouldn't provide a quote because they were honest and said they couldn't provide coverage in her area), took my money knowing they could never provide service to her area. I'm out $400 due to these scammers. Stay away.

Auto renewing contracts without client permission, then charges "administration fee" for canceling...what a unethical business. Can't wait for the class action lawsuit for these horrible business practices.

Beware, DO NOT let this company tell you that you have exhausted the allowed funds for your coverage within a contract year. We had 1 service call for our furnace within 3 months of our contract renewal, and when we called for a replacement reimbursement, they said we used all $1500 of the allowance. We called the company who did the service, they were given $600. They now owe us $900. The last time they did this and tried to get out of reimbursement payment, we had to contact the State Attorney Generals office, who thankfully got us paid. This company is a scam, BEWARE!

Their contractors are not just at the bottom of the barrel, they're underneath the barrel. We had a nightmare of AC repair problems with this company. The people they brought out were utterly incompetent. I finally called a proper AC company contractor, and they fixed the problem. Stay away from this company, it's not worth it.

I called for service 3 times in one year and AHS raise my monthly payment from $63 to $81, When i renew my contract. Because of the 3 times that I called for services. Hello, I was paying every month in case I need any service in my house! When I told them that I was going to cancel the service with them, they charged me a fee of $74 dollars because I canceled the contract after a year of been with them.Stay away from this Company, is okay for them to take you money every month but when you call for service they don't like and you have to wait over 72 hrs for an appointment for someone to resolve your problem.

We are still waiting for AC to be repaired in the summer. We live in Florida and it's been almost a month. They order wrong parts. They never call back. Even supervisors do nothing.

In March 2023 I opened a service request, 2.5 months later service is not complete. Customer service constantly lies about getting my issue repaired, refrigerator is freezing food. The repairs that have been "done" failed to fix issue. My fridge still freezes food & the freezer is frozen over! AHS claims they set up to additional service calls but when I call the repair company they have no record of appointments being set by AHS. Today I was told who they wanted to dispatch the repair to was booked for a month. Oddly I checked the company online repair schedule and they have several openings this week! Each AHS customer service rep gives you different scripted response but provides no resolutions & oddly you can never speak to a manager. Service tickets are closed out when service has not been performed. I have written the BBB and in the process of contacting FTC, consumer affairs and my state AG regarding AHS unscrupulous business practices. Stay clear of this company they will scam you & you will still be stuck with repairs not being done.

Worst company I have EVER dealt with! They lie to you, send out contractors that have been flagged by the BBB! Sent someone who didn' t know how to do the job. It has been over 7 months and my a/c still isn't fixed, but their contractor kept my $2000 and won't give it back! I would give them zero stars if it eas an option!

AHS (home warranty service) is a horrific company that will not provide any service in a competent manner. They have terrible relationships with contractors that will service your needs. As such, the contractors that come out will do the very least if anything besides taking a picture of the serial number and tag of the unit in question.
After several failed attempts to obtain service (at $80 per visit above the contract price), I still had to replace the dishwasher and oven and replaced the roof and attic insulation as well. That's $25,000 I'm out because AHS would not stand behind their contract.
I contacted the BBB in their area, Memphis, TN, who did nothing to fix my claims. As such, I'm out $1200 and left with a bad attitude toward the BBB and AHS.
Do not buy from them.

Last year I requested AC service, they said no one was available in my area, allowed me to find my own contractor. Replacement was recommended (30 years old) and all of a sudden they found someone to come and their person said they could fix it by gerry rigging it of course. I wouldn't accept substandard work and their cashout was $700 on a $5000 replacement. 2 years ago I called about my free standing icemaker, they couldn't find a technician and neither could I. We kept trying and after a year they sent someone who said they didn't service freestanding icemakers. After several months they sent someone else who said it needed replacement because of mold. What a surprise...it had been sitting a year. For another whole year I kept calling and asking when it would be replaced. I was being told the authorization dept would get back to me, I was even given an authorization number. And guess what, after a year they finally said mold isn't covered so therefore they won't replace it! I told them there was no mold when I first called but after sitting a year what did they expect. I am no longer a customer, I just put my $190 a month away and will pay repairs as they come up. If I could give them -5 stars I would!

My widowed elderly sister is being totally screwed by American Home Shield. Contracted repair people are only there to take money. She's nearly 80 so she is an easy mark. She's been in 100 degree heat all summer because her a/c quit and they want HER TO PAY OVER $5,000 for repair parts.

I'm attempting to reach someone in the company who has some morals.

AHS is under the umbrella of Frontdoor Inc. New CEO is William Cobb at the headquarters in Memphis
Headquarters
150 Peabody Place, Suite 300
Memphis, TN *******

Share your experience with him. Just maybe he will change what has become a national disgrace!

Stay away from these people. They never do anything for the consumer. I have been trying to get our washing machine fixed for over a week now. They for some reason cannot give me a $ amount on how much credit they will give us to get a new one. The repair on ours is $815 on a 15 year old machine. I bought a brand new one for under $600. I was told they would give us the "cash out offer" on Friday(today). When we called again today we were told the original conversation I had Wednesday nothing had been done so now we have to wait another 24-48 hours to get the quote. When we spoke Wednesday we told AHS to stop the repair process on the old one. In the last 2 days we have received several parts we are going to end up throwing out the window since the old machine was taken away this morning. When or refrigerator broke a few months ago we were without our fridge for 13 days waiting for a repair that was over $1200 on a fridge we paid $1200 for new. We were living out of 4 coolers we had running down the hallway. Whatever you do shop for a different home warranty company. I filed a complaint with the BBB today and saw they have a 2.25 rating on the BBB. I wish I had done my research and saw that rating before I paid almost $1000 for this crappy coverage.

AHS Stinks. They are incredibly good at trying to not pay for anything. It is very difficult to communicate or get any decent service. Once something breaks they try to never pay for anything until the customer just gives up.

We had an air conditioner repaired on 1/10/22 by Beach Air Conditioner llc Jacksonville, Fl which did work not required a new compressor in 3 months stopped working we contacted ahs and tried to have this company come back but every time an appointment was made 3 times they claim nobody was home I spoke to company direct said tech would be there in hour no show they said they called me and text LIE when I contacted ahs they said the would call them and take care of it this went on for over va month when I finally got a supervisor they said claim was denied because it was over 30 days and I elected to change contractors this is not true they gave me them from there review team the original company never showed up and ahs did nothing to original company now I'm out over 7,500 dollars I would refuse This company if ever assigned to you I've been with ahs for years with 2 contracts and this is how I was treated if I could give a zero I would

American Home Shield is a complete SCAM. NOT WORTH IT. They take your monthly payment but decline valid claims. We have submitted 2 claims which have been completely declined without merit. The first claim was for our HVAC which they claimed was due to weather damage. We live in Southern California where we enjoy some of the best weather in the country. We are a couple in our 60's and AHS recently declined our claim for the leak from the drum in our 5 year old LG washer stating "misuse." An utterly ridiculous statement that cannot be defended due to an inadequate appeal process.
STAY AWAY from AHS.

Keep your money in your pocket and do not give it to this scam of a company. I had my first call to them to use my warranty and it was an absolute joke. The air-conditioning stopped working and I contacted them. They sent out the contractor for repair, they looked at the problem and said it was the condensation pump. They left without fixing the bad pump. I tried to have them come back out for a week with no response. I fixed the pump myself. When I called to ask for my deductible to be refunded, they said they couldn't since they had already come out. Asked for a manager several times, all they could do is repeat is that the repairman had already come out so they cannot give me a refund. Don't take my word for it, read all the reviews except for the reviews on their site. Must have written or paid for those, I can't find a place on their webpage that lets me leave a review. Go figure.