Agoda

Big fraud booking website... Dont book anything from agoda, i have booked hotels from this website but when i reached hotel there no body there... And agoda help line is worst no body there to help customers. Simply they taken my money and cheated.

We 3 persons from Bengaluru booked 2 rooms for me and my wife and my friend at hotel ranjitha palace,raichur on sept 7th 2023,these rooms were confirmed and amount duly debited from our credit card.After driving around for 500 kms and reaching late by 11.30 p.m at the hotel we were told by hotel reception that there are no reservations in our name.called agoda customer care,the call went to Malaysia and customer care were totally clueless to solve the problem,we were left to fend the problem ourselves with no rooms available in any other hotel of in such asmall town.God forbid anyone undergoing same stress with family and children and after all that Agoda has audacity to say refund will happen after one month.m.s.balaji, Bengaluru

We had terrible issues with the hotel we stayed, blood on every linen, no pillow, cleanliness issues so we complained to Agoda as hotel did nothing and after a month finally they have resolved our complaint. We have to wait for another month for the refund though, we do hope we don't have to chase for the refund after a month.
Positive thing is Agoda always replied to our email within 24 hours so that was really a good thing. They didn't made a big fuss about compensating us despite the hotel was not co-operating with them and was not replying to their email.

Adlers hotel Innsbruck doesn't have any double rooms, all the rooms have zip and link beds. They just join two single bed together without any mattress topper so the beds are very comfortable. Selling Double bedroom when physical it doesn't exist is misleading customers. We think Agoda should take this feedback on board and stop advertising double beds on their website for this hotel.

I had a big issue with my room in London and they contacted me within 24 hours to solve the matter. They issued a full refund and their support team was just awesome.

Even though we faced so many struggle on getting a booked room due to hotels fake address and name misunderstandings eventhough the property (TREEBO ADRAK SUMMER SAND VAGAMON, KERALA) just Abandoned us even we paid the full amount where AGODA atleast helped us to get back the paid money even it delayed to take decision by agoda. And the lady who helped to get back the money for us was really a good employee and an asset for AGODA

I made a reservation in February for Los Angeles for the beginning of July but because of Covid19 we decided to cancel and even though my reservation was non-refundable they were able to refund it for me with no problems, I got a hold them fast and all was taken care of in less than 10 min. The only problem is the refund will take about 30 days but better than nothing.

We booked Grand Oberoi Kolkata from 5th Dec 22 to 10th December 22. Booked pick up from Airport. It was received well and had no issues. This hotel is located in a busy town of Kolkata. Upon reaching, I checked in and found that the lobby carpet and rooms carpet were extremely old and appeared dirty or dusty. We can hear noises from upper or next room. Privacy was not quite. The lightings were good that you cant see the carpet dirty. We were told to pay upfront for entire booking. Shocked. No hotel will ask you to settle full amount first before your stay. Later discovered toilet were too small with bathtub. Beds were comfortable. Toiletries were Good. Towels were not 5 star and bedsheet only 4 star. Lights were well done. Room carpets appeared run-down down and hotel carpets Dirty with too many furnitures. Air-conditioning was on and auto off. I complained and was shifted to another room. The room toilet were slightly better but the bed was hard, and I could not sleep two nights. Complained and beds were changed slightly better. Breakfast spread was only rated 3 star. Limited Western and Indian foods. 5 days eating same spread. But chefs and restaurant manager managed my expectations my ofering carrot but i was unhappy. Paying for 5 star but chefs but getting 5 star quality food. Pastery chef made fruit cake and was average quality and taste. Oberoi rations were not fresh. Specially the fruits, meat and fish. I tried thier Oberoi briyani and baked Tradditional bengali fish. It was disaster. Paid 5 star but quality was poor. Briyani had no aroma. Chefs cloths and waiters dress code was impressive. The Oberoi chefs were under qualified in Grand Oberoi Kolkata. I stayed in Taj Varanasi and Taj Bhubaneswar. My expectations were high but not as good as Taj Hotels and ITC or Hyatt Hotel. I would grade Grand Oberoi Kolkata as only 4 star Hotel. I am member with Shangri-la Hotel, Hyatt Hotel and Taj Hotels.

It is an excellent place for staying. There is a very beautiful environmen. I was staying there with my famil. There is resturent service is very good. Food peice is very cheap. I love this place very much.

I was planning a quick getaway with my two fave cousins and had my eye on a cute little oceanfront resort on St. Pete Beach, FL. The prices were consistently wayyyyy more than I wanted to pay on every travel website I tried. I kept checking every day, several times a day and was about to give up and lower my standards to another resort. Suddenly I saw a link to an Agoda offer for almost $400 cheaper for a three night stay than I could find anywhere else. I was sooo afraid because I had never heard of this company but did a quick google search to see if they were legit. I read mixed reviews but it appeared to be a real company so I took the chance and booked. I noticed that they also offered a price guarantee and wouldn't you know... a couple hours after I booked I saw ANOTHER Agoda offer for $50 cheaper than I paid! I called customer service (which was really strange and awkward because the rep didn't speak english well at all but we managed) and he gave me instructions on how to file a claim online. I did it right away and I was blown away when they actually honored their policy! I got an email a few hours later saying they would credit my card for the difference... and then they actually did. We had a great time at the resort, no surprises or misunderstandings about the reservation at all. In fact, I ended up upgrading our room to an oceanfront suite and still paid less than what a basic room was going for on the resort website and all of the other travel sites. I would recommend them and will consider using Agoda again.

Used to use only orbitz but after the screwed my last trip i used Agoda for hotels so far so good and unless something changes for the worse I will continue to use them

Great pictures of many different types of accommodation. The option to choose room types and board basis within each property to suit my party size and requirements was very useful. The filters helped narrow down my requirements. The only thing that I disliked was the annoyance of the original price increasing by 10% during the booking, Whilst I appreciate certain taxes and fees have to be added, I would prefer to see an all inclusive price at the beginning.

I have been using Agoda to Book my Hotels almost exclusively. The only times I did not was when there was a better special deal from my Union, AARP, or other organizations that I am a part of. Customer service is good. They will call the hotel if I need a change or assistance once I am at the hotel to resolve any issue. Also, I am impressed that Agoda has so many listings for Hotels in China which is my most frequent destination.

I stayed at this lovely hotel for only 2 nights but I'm returning next year! The staff were very helpful & friendly along with terrific location near cafe 43! Also good massage nearby & very close to the all the shops & market. The room was fine with great cable tv, a good fridge, kettle & wifi. I even had a nice balcony & air con. All the essentials!

Always had good service and help from this company.
However the last time i used them they passed my business to booking.com, who after being paid obviously did not want anything to do with changes, instead telling me to directly contact the hotel i was staying at, great customer service not!
Will still use agoda but they have tarnished what was a spotless reputation.

Online booking is easy and user friendly. My husband and I have stayed in this hotel for 2 months a year ago. Staff were friendly and helpful. Room was clean and tidy with a well equipped kitchen. It seems that the rooms have been refurbished and the restaurant is re-opened. I would recommend it to anyone particularly for those who have children or need a long stay. We look forward to an even more pleasant stay.

Sent multiple emails - nope
Made multiple calls - nope
Went to main office in SG - solved within an hour
Lucky for a nice and patient staff that listened to me and aided me in getting refund. The counter staff wasn't too nice tho.

Booking with and using Agoda is so easy.
I have used this site many times and trust their filtering and appreciate their accommodation suggestions and options.
I will continue to book online with this process as I have yet to be disappointed with any of the businesses with whom I have booked or had any issues following my use of this website.
When you're on a good thing stick to it!

Agoda.com never fails me to provide an easy, secure & quick hotel booking service.

However, the exclusion of 21% taxes & fees from the shown rate should be always put in your mind before making the decision to book, as it may give false impression on the first sight, especially when you book multiple nights for multiple rooms.

As a regular booker of accommodation for business I can say with some authority that on my first try with Agoda I got a better rate than the other sites I normally use and to top that off it was simple & easy. Will definitely be visiting again soon. Thank!

Agoda has always been keen to satisfy the customer; in case of any issues with the bookings, they inadvertently offer you a better set of options within your area of choice.
Kudos!

Except for one incident, all my bookings via Agoda have gone smoothly. When I needed to contact customer support for assistance, I could not do so, all the lines were either cut off of in another country. I wish Agoda would provide an international hotline for any inquiries and concerns we may have.

Excellent site and great prices. Only found site when researching my new year trip to Mallorca and someone mentioned Agoda. Always used lastminute up till now.

If you need a nice clean room with no frills just for an appointment or a meeting This is your place. 5 minutes from Terminal 3. Hotel pickup and return to the Airport. This is just a nice hotel but far from fancy. This is just a good sense and economical choice. The staff goes out of their way to be helpful and assist you in any way possible.