Agaci customer service / to whom this may concern:

Hi My name is Kristina, a very good customer of Agaci. I started shopping in your stores when I would travel to other states for work until you opened up in my hometown on LI, NY where I continued to shop. Over a year ago I was gifted a gift card worth $100, when I went to use in online to purchase goods back in December (online because you closed down your Long Island, NY location) I added lots of things to my cart, then unbenounced to me, as I checked out - I was shocked to find out you no longer accepted gift cards online per a week prior. I spoke to a customer service agent who didn't even realize you did not accept gift cards online as it was a shock to her as well. After a frustrating hour on the phone of her telling me I could not use it and me explaining that there was no more agaci stores in NY - she told me there was nothing she could do and I would have to eat the $100. Stupid me still purchased goods from your site even though I was livid to be out the $100.

I went ahead and sold my gift card for $72 online in December (loosing out on $28 of the worth). 2 weeks ago I had a charge to my amex for $72 gift card because the purchaser also tried to use the G. C online and in store and you told them you would not accept it either. So now, I am out the $100 gift card since its useless to me, AND OUT OF MY OWN MONEY AM OUT $72 which was charged to my card by the second party sellers because your card fails to work everywhere.

I have wrote and called previously and have heard NOTHING IN RESPONSE. I am absolutely livid as I am such an avid shopper and customer. I beg that you reimburse me all the money lost or credit me in some way. This really is TERRIBLE CUSTOMER SERVICE, as I am also in the industry and would never treat a customer like this.

I look forward to your response asap.
Many thanks in advance
Kristina Salvaggio
*******@gmail.com
*******976

Ok so the Clothes on the Site I must say it is absolutely amazing my two star is not for that of course. However I've having issue with the on-line shopping. Now let me make it very clear it is not my first time Shopping on-line so I know how to put my address in. Now I have an account with Agaci and i set my Address in my account to automatically use at my leisure. So the first time I bought something on the site it had to be returned and i had to be refunded cause well when my address was entered it just shows my Building address and not my street. Now i thought i was going crazy! Cause whatever i do it still gets it wrong. You Know where it has Address line 1 and Address line 2 well the blooding thing just wouldn't Put my street address in the system (Address line 1). Ok. So here's where the Two Stars come in. I called i made the changes with of course a lovely customer service representative told them about my issues they put in a request to change it but that didn't go through. The address was still wrong until UPS hold it for pick up at their stores. And I could not change the address. So i place another order by telephone I let them put the damn address in this time. Same issue. Until some very angry worded emails I final got someone to call UPS and change the damn address. So they said sorry and this will not happen again. I believed them. Wish I didn't. Unfortunately I placed another order and I'm in the same situation again. I tried emailing them but unfortunately it's like agaci customer service does not keep a record of their email or issued via account info even if they don't all they had to do was read my email I forwarded all the correspondence i had with them one could've easily figured out what is going on. Instead I got an email from one representative suggesting that When putting in the address i cannot put it in one line both building and street cause UPS has rules, am sorry if you didn't notice I specifically explain to each and everyone that my when I put my address I place it exactly as instructed. The only reason this has two stars is because of that one customer service representative who took the time to read. Now am face with the task of calling UPS and try to fix this issue I hope it turns out well for me.