AFC Home Club has a rating of 1.56 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AFC Home Club most frequently mention customer service, and warranty company problems. AFC Home Club ranks 74th among Home Insurance sites.
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People are more prone to write reviews when they have had bad experiences. I was determined to give an honest review if something broke down. Well it happened. My washing machine needed a nearly $500 repair. They took care of everything and followed up to make sure it was done. Great experience!
Please don't fall for this company. It's a scam. They are just eager to deny every claim. I have had 3 issues with my AC and they haven't covered any repairs.
People are more prone to write reviews when they have had bad experiences. I was determined to give an honest review if something broke down. Well it happened. My washing machine needed a nearly $500 repair. They took care of everything and followed up to make sure it was done. Great experience!
Melanie is very knowledgeable about the services AFC home Club provide.
She gave me a best prices and best options as per my need.
I was with another company who you waited on hold for ever to file a problem and never got a straight answer. So since our policy was about to end called AFC home club and spoke with Maureen O'Leary and asked questions on why I should use AFC. She answered all my questions and asked could she send me the different levels and what they covered. It was not more than 15 minutes and I had all the info on my computer to look at. I picked the level we needed and signed up. Received the packet and then several months later we added a second home and worked right with Maureen. I called her direct number and talked right with her and got the second policy ordered. I feel great dealing direct with someone I have worked with to get the policies started. I love the direct dealing with the customer, make you feel like they really do care. I have had no claim but when I do will be sure I'm taken care of directly. Customer service was the key that sold me on AFC Home. Jerry R
Thank you for your feedback!
Sign up was easy and the service outstanding. The people I've talked to were informative and so helpful. I'm so happy I decided to use this company. It will give me peace of mind!
I experienced the BEST SERVICE! My husband and I are new homeowners and had an issue with some plumbing. We were able to call the service department and was helped right away! It was such an easy process, and they sent out a technician the very next day in less than 24 hours! We are very impressed with AFC and am happy we made the right choice of being a member!
Thank you for the feedback! We look forward to servicing your home.
First off I would like to say thank you to Kevin, he was very professional and spoke to me like a person... He made me feel like they really care about people...
Thank you for the feedback, we have dedicated account representatives for you in any case needed.
The service is great and the people are very nice. I had one issue and it was resolved very fast. The customer service was excellent.
Richard,
Thank you for your feedback it is truly appreciated!
I came to afc completely dissatisfied with another home warranty company... Melanie made the transfer from there to afc with swiftness and professionalism... she was polite, friendly, and tremendously knowledgeable about the firm she represents... I was greatly impressed with the service I received...
Kevin signed me up and it seems like this company will work for you. I hope not to need them, but if I do, I am hoping the service will match the sign-up.
Thank you for the feedback!
Made a call to request a call and ended up signing up on the spot, answered all of my questions and gave me a very reasonable price. Definitely feel a lot better knowing that I'm protected.
It is refreshing when you log onto web site, and have NO problems. Everything you need is on one page.
Our goal is to be fully transparent and user-friendly, thank you for your feedback on that!
Easy to sign up, person on the phone was very informative about the product and process. Everything should be this easy
John was very knowledgeable and helpful. He explained the different options that were available and he made the process very easy.
Great to hear! Thank you for the feedback.
Love them was in the limited liability covarge they reimbused me 150 at most so i only lost 10 dollers
Thank you for being a member with us!
I wasn't crazy about the warranty that we had. I looked under warranty and I read a blurb. I then went into AFC Home Club's webpage and they seemed good. So I got them. Submitting a claim with them hasn't been difficult. They are very responsive and there's no real delay. That gives them a really good mark. You call, you get a number, they call you back and ask you what's happening. Then they assign you to someone, and that person calls you the next day and makes an appointment. Also, they have very good service people who come out. I've been very impressed with the last few contractors we had. They were nice and very professional and they knew what they were doing.
Thank you so much for the feedback Toni.
AFC is here to provide affordable, extended home club plans so that home owners never have to receive the bad news of an unexpected & costly repair bill.
We are pleased that you stayed with us for another year and look forward to taking care of your homes needs!