Before last week I was fine with AFAA's group fitness course. However, this past week I scheduled my group fitness exam with AFAA's partner proctoru.com. Figuring out the process for scheduling wasn't "spelled out" very well by the training course and I ended up calling AFAA two times to determine what I should do. The average wait time for customer service is anywhere from 10-25 minutes! It seems WAY too long to wait to ask simple questions about a group fitness exam.

Also, after scheduling the exam I tested my laptop to determine it's compatibility and it did not pass the "port test" among other requirements. Protoru.com told me that if a port test failed then they couldn't do anything about it and referred me to AFAA who told me to check friends' laptops and to check with local libraries. I did just that. My Dad tested his laptop from a separate location as did one of my friends with a separate laptop. Neither laptop passed the port test and the library didn't provide computers with cameras. Therefore I called AFAA back and they again didn't answer the phone for 15 minutes and then kept putting me on hold over and over again until finally after refusing any valid solution or a refund told me they would contact proctoru.com and contact me by voicemail and/or by email. And wow! Not only did they not contact proctoru.com; they actually informed me via email that I should check laptops from various internet connections as if I hadn't done that before! WHAT A COLOSSAL WASTE OF TIME, WASTE OF MONEY AND ABSOLUTELY SOME OF THE WORST CUSTOMER SERVICE I'VE EXPERIENCED IN YEARS. I am ready to take the exam and they literally are not helping me to do that. It's very unlikely I would ever recommend AFFA certifications to all my fellow pilates, yoga
And rebounding instructors. Just terrible.