Modules Experts/ AES Modules / Nationwide Wholesalers
Modules Experts, AES Modules, Nationwide parts wholesaler - this company is a farse. We sent a complete ABS module to them to have repaired - quoted $217 for the repairs only to have to call them back on the date we were supposed to receive the repaired ABS module back in house for our repair job to be completed - to find out that the technician supposedly had just finished the inspection and stated our ABS module was not repairable. Chris C then stated that they had one readily available in stock that they could ship out to us and it would be an additional $199 - due to the fact we could not find one anywhere else and they stated they had it in stock we ordered it. We were supposed to have the part in the following Monday - only for it to arrive on Thursday. But not after contacting their company to ask for help in locating our part as it did not arrive per the date we were notified - i spoke with a young lady - one of the worst customer service representative I have spoken to in my 30 plus years in business. Then when we finally received the "remanufactured ABS Module" it did not come with the bracket to install. I then contacted them back and stated we did not receive the unrepairable ABS module that we shipped to them back in house - The VERY RUDE customer service representative then told me that they do not ship "OUR" part back unless requested - NEVER HEARD OF SUCH! The customer service representative hung up on me. RUDE RUDE! Called back and asked to speak to the sales manager - a lady named Amber was on the phone and she said how can i Help you - i said i needed to speak with the Sales Manager - I said are you the sales manager - she said yes a manger but not the sales manager as they were not available - went through the whole long story with her - and she basically said that we could send them a shipping label and they would ship OUR ABS module back to us - at that point I was so frustrated - i said thank you and hung up - PLEASE STEER CLEAR OF THESE COMPANIES when you are looking for a module repair facility! Hope this helps someone out there! Sincerely - Extremely frustrated!