• Aerie

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Overview

Aerie has a rating of 2.36 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Aerie ranks 185th among Lingerie sites.

  • Service
    9
  • Value
    5
  • Shipping
    6
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
See all photos
How would you rate Aerie?
Top Positive Review

“Great service”

Lizzie W.
10/15/23

I went to aerie and they had the best survive they asked me if i needed help finding anything and they showed me exactly where everything was and if they liked the material. They then told me that the leggings i had in my hand where coming out in a bunch of different colors and different styles. Best shoppin experience ever

Top Critical Review

“No cancellations”

CJ M.
6/22/20

I tried to cancel my order a few hours after placing it, as I found a better deal elsewhere. They told me there was nothing they could do for me because cancellations had to be within an hour of ordering. So instead of saving us both the hassle of them having to process, package, and ship my item (none of which had been done when I tried to cancel my order), they made me wait for the products so I could send them straight back and wait another week (or more) for my refund. It's a ridiculous policy.

Reviews (25)

Rating

Timeframe

Other

Thumbnail of user lizziewester75
1 review
0 helpful votes
October 15th, 2023

I went to aerie and they had the best survive they asked me if i needed help finding anything and they showed me exactly where everything was and if they liked the material. They then told me that the leggings i had in my hand where coming out in a bunch of different colors and different styles. Best shoppin experience ever

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahb2792
1 review
0 helpful votes
August 11th, 2022

I bought bras from Aerie. At first I had to return them because they run small, but then I got medium and am pleased. They feel so good on me, look gorgeous, and I got them cheap on clearance. It took only a week to get them and they are awesome. I absolutely love their bra style.

Tip for consumers:
Sizes run small! I tried on in store and bought online for a better selection.

Products used:
Bra

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniellej254
1 review
2 helpful votes
October 15th, 2021

We went to Opry Mills Mall Aerie... we were greeted by Mesha who was so friendly and had such a beautiful energy and vibe. That girl needs a raise.

Thumbnail of user julier79
32 reviews
100 helpful votes
November 24th, 2018

I've tried many different styles and brands of underwear from many places with varying price points and for everyday functionality you can't beat Aerie. I am not a regular American Eagle customer but I tried the underwear after a friend recommended it. If you want something cute that holds up and doesn't ride up, give them a go. Online orders ship within a few days and they have a reward program.

Thumbnail of user katiec103
10 reviews
11 helpful votes
February 12th, 2018

I love the items they sell. Super soft and comfortable. Just like with American eagle they provide great tracking and customers service. Definitely a good company to order from.

Thumbnail of user jamesv82
5 reviews
4 helpful votes
January 24th, 2018

My wife and I like to shop aerie.com, it is fun and we enjoy the products that come in. They are not trashy and overpriced, and value real women.

Thumbnail of user caseym17
11 reviews
56 helpful votes
February 27th, 2015

We don't have an aerie in my town but every time I make a trip to where one is I always stop in! Not to mention they have a great user friendly online site if you aren't near a store. I always check their deals and love their 7 underwear for $26 offer they have from time to time. The designs are just so adorable and fabrics they use are so soft and pliable but at the same time they are quite good quality. I absolutely love the fit of their undergarments. I usually have a hard time finding comfortable underwear as I have large hips and a tiny waist, but this is the only place I buy them now! They are absolutely true to size and the I would say the pricing is about average. I've bought from their store or ordered from their site over 20 times by now and I've never had an item with stitching issues or of a colour I did not expect. Every single time I've enjoyed my experience, whether it was in store or online. I just wanted to share my good experience about aerie with you other savvy shoppers like me :) So I wish you happy shopping!

Thumbnail of user laetad
7 reviews
21 helpful votes
December 3rd, 2015

Aerie has many qualities that I love. They have cute underwear and clothes that aren't too sexy, but have just enough to make anyone feel confident and beautiful. They have prices that aren't too expensive, but indicative of the quality you will receive. They market women as they are with no retouching and advocate embracing your "flaws." I wear their underwear almost everyday. Their styles are very comfortable, especially the vintage lace underwear that seems like it would only look nice, but is actually more comfortable than some of my other pairs (which is hard to do). I also own a bralette by their brand that I absolutely adore. Comfortable, cute, and gorgeous lace (in case you can't tell, I love lace). I love the breezy, laid back vibe of their store, which is much more appealing to me than the raw, proactively sexy vibe of the other very famous lingerie store (think wings). I really do love this brand and I hope to continue shopping there.

Thumbnail of user emmas27
5 reviews
14 helpful votes
December 21st, 2013

Great service and I received free shipping, it took a while but it was free and i had no hurry. Great merchandise.

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About the business

Shop American Eagle Outfitters for men's and women's jeans, T's, shoes and more. All styles are available in additional sizes only at ae.com

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