• American Eagle Outfitters

American Eagle Outfitters

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

American Eagle Outfitters has a rating of 1.82 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about American Eagle Outfitters most frequently mention customer service, credit card, and confirmation email problems. American Eagle Outfitters ranks 402nd among General Apparel sites.

  • Service
    51
  • Value
    48
  • Shipping
    42
  • Returns
    39
  • Quality
    44
Positive reviews (last 12 months): 15%
Positive
3
Neutral
0
Negative
17
30
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Unacceptable behavior, and the AEO customer service doesn't seem to care, quite sad.
  • Deer Park, IL American Eagle, you have lost my buisiness until something gets done
How would you rate American Eagle Outfitters?
Top Positive Review

“Above and beyond for American Eagle store at Miami International Mall”

The M.
11/21/23

The Manager at the American Eagle store at Miami International Mall he is Amazing great customer services,he's always with the best disposition to help the customer,his name is Felix,and his team is very friendly and helpful,I give ten thousand stars to them,and I highly recommend American Eagle at Miami International Mall!

Top Critical Review

“Online Store is a Scam”

Lindsay R.
2/24/24

I've been shopping at AE for over eight years and I've always loved their products and customer service. But I want to warn everyone: do not shop the online store! It's been their policy for years to offer free shipping on orders over $50 - I have the receipts - but that seems to have changed with no warning. Last week I was charged $25 for shipping on a $110 order and I'm never getting that money back. Shop in store or move on, the online store is a scam.

Reviews (164)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (43) american eagle (42)
Thumbnail of user lopez.yanet2404
1 review
0 helpful votes
November 21st, 2023

The Manager at the American Eagle store at Miami International Mall he is Amazing great customer services,he's always with the best disposition to help the customer,his name is Felix,and his team is very friendly and helpful,I give ten thousand stars to them,and I highly recommend American Eagle at Miami International Mall!

Thumbnail of user jeanieh44
1 review
0 helpful votes
January 9th, 2022
Verified purchase

Went to AE in Oxford Valley Mall w/ my husband to purchase him a new pair of jeans.
Came out of the store w/3 new pair of jeans bc of Amber 839.

Amber the sales associate there on Sunday Jan 9.2022 was a great help. She ran back and front w/different sizes colors and style jeans. Also, she made a few suggestions which were great and very helpful.
My husband is very happy and we ended up purchasing 3 new pair of men's jeans

Thank you Amber you were amazing

AE you have a great employee w/Amber.

Products used:
Mens jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikeab53
1 review
0 helpful votes
September 5th, 2023

The staff is extremely helpful and kind especially Nery Bonilla A ++++ she went above and beyond to help it's refreshing. Thank you

Thumbnail of user kierstenf5
1 review
0 helpful votes
October 4th, 2021

The staff is extremely helpful and kind. They went above and beyond to help me find the right outfit for my date and even recommended I try the curvy jeans, which is life changing! Sometimes their size selection is low but it's because they sold out and if I wait a day or two they always have it back in stock. Love my American eagle clothes and the employees at my local store. They even ship for free to your house if they don't have your size!

Tip for consumers:
If you ask for help the employees are amazing at helping you find yourself perfect fit! Just don’t be afraid to ask for help, and try on!!

Products used:
Jeans tops shoes jewelry sweatpants hoodies

Service
Value
Shipping
Returns
Quality
Thumbnail of user thatg46
1 review
0 helpful votes
September 18th, 2023

I would like to be noticed positively. Have a good one. I need to be noticed in a productive way. I need to work on myself.

Tip for consumers:
I would like to work. Thank you.

Products used:
All are good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user roxanner178
1 review
0 helpful votes
March 31st, 2023

I went into American Eagle today at the Heart Land location and all I can say is that the help I got from Rose was the BEST EVER! She was very friendly, helpful and she just got me. It is rare today to get personal help,someone who will help you get the outfit that is just right for you. Rose is a keeper!

Products used:
Jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleytressie378
3 reviews
4 helpful votes
February 23rd, 2023

Always been a fan of the American Eagle Jeans. The sizing has always been accurate for me and they have a variety of options as far as style goes. The shipping is pretty fast and the price is very reasonable in my opinion. Would 100% recommend.

Products used:
mostly jeans, a few sweaters

Service
Value
Shipping
Quality
Thumbnail of user dannip3
3 reviews
19 helpful votes
April 10th, 2020

I order from this company at least once a month and just love the products they have! The only time I encountered an issue is when I ordered a candle and it came broken into pieces. The representative I spoke with was helpful and kind. Their products are so cute and stylish and the prices are very affordable. Have always, and will continue, recommending others to this company.

Thumbnail of user brookeb389
1 review
0 helpful votes
September 23rd, 2022

Today I went in American Eagle in the Richmond, Indiana mall after work to return a lot of items. Some things I had didn't fit and others I just didn't love anymore. Anyway, I went in there and felt so bad for how much I was return but the employees there show me nothing but kindness and respect! They cared for my needs and wants. All so supportive with me and patient! I just want to say a huge thank you to Cassidy, Alexis, and Daly! Thank you for your teams help! You guys are amazing! I appreciate you all for today!

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertn1940
1 review
0 helpful votes
January 27th, 2023

I bout an item expecting the item to cost less than it was, because of the shipping, but I was mistaken. Customer service was able to quickly give me a refund for my purchase. Great shop, 5 stars!

Service
Value
Thumbnail of user shayg27
1 review
0 helpful votes
March 20th, 2022

I was just in one of your stores today. It is the store located in Meridian Idaho, at The Villages. I had a great cashier who was nothing but nice to me. Her name was Rachel. I had gone in to buy some shorts and a tank top. I had found a pair of shorts. But once I realized that they were too much money sadly I had to put them back. I did find two pairs of jeans and a tank top. The jeans were on a clearance rack. But when they were rung up one of the pairs of jeans was full price. The manager ended up stepping in and saying that there was nothing they could do. That i would have to either pay full price or not get them. This kinda outraged me because they were clearly on a clearance rack. The manager then stepped away. Rachel at this point did everything she could to help me get the discount. I ended up getting them for a lower price then there original price. I would just like to say that the managers behavior probably wasn't the best. I have worked in customer service before and the way the manager acted was not right. I've always been told the customer is always right. The only reason i will go back to this store is because of Rachel.

Tip for consumers:
It’s a good site.

Products used:
The jeans and the tank top

Service
Value
Quality
Thumbnail of user brandyb190
1 review
0 helpful votes
June 19th, 2021

I went to American Eagle unsure of where to look what I needed what was possible in my size. Eric was amazing helpful in all ways possible he made My day go from stressful to amazing he is truly a Great person and an outstanding employee I am grateful I had the chance to meet this Man! I will totally be returning and hoping that he is there to help me!

Products used:
Jeans and sandals

Service
Value
Thumbnail of user jessn25
11 reviews
34 helpful votes
May 13th, 2020

I've shopped at AEO for a long time! I can't tell you how many times I've ordered products from their website and I've almost always loved what I've received. Overall, the experience is pretty positive in terms of shipping. I always get my order on time. I do think that shipping items separately is a bit odd, I would prefer to have all of my items all at once as opposed to one or two things at a time but it's no biggie. As a 5'9 woman, it is difficult finding a decent pair of jeans that actually fit but at AEO there are so many different options to chose from and I absolutely adore their mom jeans.

One thing to note, if you aren't familiar with your jean sizing my advice is always measure yourself and compare those measurements to the measurements listed for the item because oftentimes their jeans all fit differently. Another thing to note is just how large everything runs. I'm more thick on the bottom so I typically wear an M/L on the top but I don't ever usually buy a large in anything AEO because almost all of their tops run really big, especially Aerie items.

I've heard/read mixed reviews when it comes to the quality of their jeans. I will admit their stretchy jeans aren't made of the most amazing-gonna-last-you-a-million-years type material but I don't mind because at least they're stretchy! I've purchased mom jeans that are just regular denim and I've had no issues with tearing or anything like that. The color of black jeans does fade over time but I think that's inevitable.

I will continue to purchase AEO jeans as they're the only ones that fit me well! I love their products and have never had a negative experience shopping with them.

Thumbnail of user dianer240
2 reviews
3 helpful votes
April 2nd, 2019

I love this place... it's expensive, but their clothes hold up really wellmy daughter has had some of her jeans for more than 10 years. Super friendly customer reps.

Thumbnail of user adenk1
6 reviews
1 helpful vote
August 13th, 2021

Bought a pair of button up shirts. They are of very good quality and got them at very good discounted price. Arrived at the given time.

Thumbnail of user mirandae24
1 review
2 helpful votes
July 14th, 2020

I like these jeans. Thanks a lot for the perfect quality. Also, I bought jeans for my husband here. Perfect service.

Thumbnail of user amyr259
8 reviews
7 helpful votes
March 8th, 2019

I bought jeans for my boyfriend here. It fits perfectly and the quality is fine.
My bf looks so classy in those :) Thanks for the quick delivery

Thumbnail of user renaem5
1 review
1 helpful vote
August 17th, 2017

I love this store and have been shopping here for years! They are on the expensive side but great quality

Thumbnail of user megank85
1 review
1 helpful vote
November 6th, 2018

Wonderful jeans with beautiful design, colour and best quality, I recommend every body American Eagle.

Thumbnail of user danielley2
54 reviews
292 helpful votes
November 30th, 2015

Their jeans are amazing and my money is well spent with them.The clothes last me over 3 years and better than Charlotte russ clothes there trash. I highly recommend American Eagle they have the best jeans ever and their so comfy. Even buying clothes from China its better to shop here your wasting your money on clothes from China(Sammydress, RoseGal, dresslink etc). American Eagle is my favorite store and the clothes last a long time. Here is a tip buy their jeans when they have sales :)

Thumbnail of user donnac48
6 reviews
115 helpful votes
February 10th, 2015

I love this store. I am 6 feet tall and have a extremely hard time finding clothes that fit my arm and/or leg length. This is one of the few stores where i can assure my pants will be long enough and in some cases may have to hem. The other thing I like is they have jeans that come high on the hips. I can't wear (excuse me... I WON'T wear as I am far too old for that) the low cut style that ends at the pubic bone. The jeans that I purchased are so soft that I could wear them straight out of the bag. I would wear them every day if it was acceptable at work.

My only complaint is the variety. The high waist artist jeans are so tight through the thighs that I am not sure how others fit in them. I would love to find just a straight leg Jean that doesn't flare and look like a bell bottom. I did rip up one pair and sew in a straight slimer fit.

Finally price. Everyone knows there are pricey jeans out there. Especially if you need an custom size. I can watch my email most weeks and get some kind of discount offer for being a member of there mail list. $40.00 is a great price for what you get. Returns are handled quickly and efficiently.

I have not purchased any tops, so I don't know if they will be long enough for my arms.

Yiu won't be sorry for investing in their quality clothing.

Thumbnail of user jamieb106
4 reviews
12 helpful votes
November 10th, 2017

Im a short curvy girl amd their clothes alwaus fit me perfect! I dont buy jeans from anywhere else! Love me some American Eagle!

Thumbnail of user liamr12
3 reviews
10 helpful votes
October 24th, 2017

Best fitting, most comfortable jeans ever. And great sizing on button-down shirts. Also most comfortable boxer briefs. They beat CK on comfort and price.

Thumbnail of user ashleys245
2 reviews
3 helpful votes
November 21st, 2017

The employees are very nice and helpful. They have an awesome selection of clothes to choose from, and they are very cute! Best clothes around!

Thumbnail of user coraw9
2 reviews
12 helpful votes
June 25th, 2016

Whether I buy clothes for my skinny daughter or for myself (I wear size 18, sometimes 16) I always manage to find beautiful outfits that fit just right!
Thanks for great selection of styles and sizes!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop American Eagle Outfitters for men's and women's jeans, T's, shoes and more. All styles are available in additional sizes only at ae.com

How do I know I can trust these reviews about American Eagle Outfitters?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about American Eagle Outfitters?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business