American Eagle Outfitters

I have shopped here for years as well as my daughter. I understand that it is a brand more for a younger clientele, however you could still get decent jeans and some basic casual tops. Now, shirts are either crop tops or oversized baggy shirts with hideous prints and terrible quality. You honestly can't order anything on line as it will appear to be full sized but arrive as half a shirt. My daughter can't wear anything from this brand without violating dress code anymore. After so many on line requests to make regular sized shirts it's still an issue. Even in the middle of WINTER. I can't understand charging 40$ for a glorified bra top cheaply made in a sweatshop no doubt. Whoever is designing the clothes needs to be replaced. Also, the dresses are not made for anyone over 5'5. I'm 5'11 and these dresses are more like shirts. Jeans are cheap and do not last like they used to!

I use to love AEO! As a curvier but not bbw, girl they had dresses and jeans I could fit in that didn't look like the ugly layne Bryant torrid etx crap! But the past seven years I've noticed the styles the designs are the same if not worse! Prints icky before they were ahead of the time cure accents great knits…. Now it's the same stuff but worse! So bummed they can keep their American boho look but how many times will they sell the same muted ruffled floral mini skirt? Yet seven years ago there were more choices!? Boring

I used to shop here exclusively for my swimsuits, leggings, bras/bralettes, and panties. However, over the past two years, many of the mainstay staples i purchased here are gone or replaced with lower quality options that are the same cost, or more. I just ordered $300 worth and its all getting sent back because its obviously china-made crap that is tacky and cheap to the touch, and will fall apart in the wash. AE, whatever you had going for you with your diverse modeling campaign, is easily pissed away by poor business ethics and anti-consumer business practices. Are you an overpriced brand for teeny-boppers or are you a timeless American brand that serves women of many ages? Right now, you're a teen brand that i regret from purchasing from.

After spending a lot of time picking the items from their website they send an email that 3 out of the 4 items I have purchased (after sending me a confirmation email) are out of stock!
Really disappointed and frustrated regarding the time I spent on your website

After contacting AE via their live chat feature, Paula, a customer service rep, proceeded to abruptly end our chat. Long story short, I asked why i had to pay to return the jeans I purchased when their website clearly states it's FREE. Her response verbatim "you can return them to a store" followed by some fluff about why it's not free, even though it says it is! Please see my attachment as I took a screen shot of our chat. I can honestly say, I've never been so upset over something so simple that turned into a horriblecustomer service problem. Oh boy American Eagle, you just lost a long time customer who's closet is half full of your product

Super cute but leaves lint EVERYWHERE. I wear my backpack and when i take it off it looks like a bear had but it on. My friend got the same sweater in pink and it stained her pants pink. Do better. And the lint is wild.

The return policy and customer service are just hideous. The communication is extremely poor and slow.

THEY CHARGE $5.00 minimum FOR RETURN -- read small print before you order; Advertised T-shirts as "very soft" but it did NOT say that the fabric is SO THICK, it's like planing to go to the North Pol -- sneaky exclusion of fabric thickness info. I'm punished 2 times with return:
1. Going to the USPS, and 2. CHARGED $5.00 FOR RETURN SHIPPING -- this was the first and the LAST time "flying" with "eagle".

Such expensive jeans and their skinny fit jeans are not even skinny. They look so baggy. I regret buying jeans from here! Could've got cheaper ones at pacsun or H&M. But I will say they had some nice flannels and a camo shirt which I migh purchase in the future.

Aerie currently has a buy 1 get 1 free deal on bras. Both of the ones that I ordered arrived with major creasing on the inside of the cups. They do not look new. I talked to CS using the live chat option and was told I can do a return or exchange via mail. However, I declined since I am sure that the exchanged ones will be damaged as well. That is probably why they are on sale. She did not offer a partial refund or anything for me.

I was shopping, minding my own buisiness, I was ready to check out and the girl (I think her name was Etsme) gave such attitude. Normally I would ignore it but this was the THIRD time I'd seen her in that store acting unprofessional. She was in even rude to her fellow employee. Deer Park, IL American Eagle, you have lost my buisiness until something gets done

Granted I am really not a teenager anymore, I still love wearing this brand. I bought several items online & when they arrived I tried them on. I had to take a few shirts back because they didn't fit me right. When I took them into the store (I had both of my kids, 2 & 4, in tow) to return them one of the sales people were working on displays & asked me what I needed. I told them I had to return some things and they asked if I would like to exchange them for something else. I politely declined considering I had my kids with me or I would have. The person called a different person from the back to handle my return. Not exactly sure why this person couldn't have done it considering they were right there but whatever. Another sales person comes and does what she needs to do to refund me. Another sales associate comes up and starts talking to the first sales person that I encountered. The music in the store was a little loud but I could hear the conversation the two were having. They were talking about ME! Before I left I made sure I turned around to them and put in a few scents worth to them. I found it very unprofessional and most of all rude! If I ever have to return items to this store again, I will go to a different location!

I ordered two pairs of boxers for my boyfriend for Christmas (strange, but he loves them.) I ordered them over two weeks ago and, was told at checkout that they would be at my door within 7-10 business days. No big deal. But it's been TWO WEEKS. A few days ago I contacted customer service and asked where my items were. They advised me that they were still being processed as weren't sure as to why they hadn't been shipped but told me they would get right on it and that I would get an email with an explanation within the nsxf 24 hours. Said email said, basically, "your items will be shipped within 7-10 business days. Thanks for your purchase." Nice American Eage, nice. This morning I checked my email for an update and there was 1. I read the email and it said ONE of the TWO pairs of boxers I ordered have shipped. They stated the reasoning was to "get me my items ASAP." In my opinion, sending them a week ago, together, would have been ASAP. Silly me. Overall, I gave them two stars because my boyfriend will only wear their underwear, otherwise, I do not suggest buying online from this store.