• AdvanDate

Overview

AdvanDate has a rating of 3.24 stars from 38 reviews, indicating that most customers are generally satisfied with their purchases. AdvanDate ranks 7th among Dating Site Software sites.

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What reviewers want you to know

Positive highlights

  • However, after talking with Rick Jacobson, I confidently believed in him and AdvanDate.

Critical highlights

  • I can tell you it is nothing but his poor product and pathetic customer service.
How would you rate AdvanDate?
Top Positive Review

“No problems - All good”

Robert M.
12/9/18

We chose to go with a packaged solution to help with speed to market, and Advandate worked perfect for this. As long as you have some basic skills, it's all good. We spend most of our time making sure our site is unique and has fresh photo stock and content. That's really been the key, is to not use templates for everything. We needed to make the site 'Ours' to stand-out. We bumped our heads on some edits, but got it figured out. Support got back to us quick, resolved our issue and we're up and running.

Top Critical Review

“Horrible experience”

Ing B.
5/15/20

The program package came in with loads of bugs and less than a half of it functioning at all. The main page didn't work at all(login drop down menu), preloaded codes for the payments doesn't work, logout didn't work... actually it is easier to list what works than what doesn't. A lot of english grammar mistakes. The promised 24/7 support barely answer/provide support if at all. I am seriously considering about getting my money back and look for a better service.

Reviews (38)

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Reviews that mention popular keywords

customer service (4) rick jacobson (4)
Thumbnail of user robertm1307
2 reviews
3 helpful votes
December 9th, 2018

We chose to go with a packaged solution to help with speed to market, and Advandate worked perfect for this. As long as you have some basic skills, it's all good. We spend most of our time making sure our site is unique and has fresh photo stock and content. That's really been the key, is to not use templates for everything. We needed to make the site 'Ours' to stand-out. We bumped our heads on some edits, but got it figured out. Support got back to us quick, resolved our issue and we're up and running.

Thumbnail of user brentk20
1 review
2 helpful votes
April 12th, 2017

We're happy so far with the software and support we have received from Advandate. They have been extremely helpful and their knowledge of the dating industry is paramount. They opened our eyes to so many different angles. If you a real review of Advandate then please feel free to contact me and I'll show you our site. If you're considering a dating site then call them. You'll find that you'll be more than happy for they love to talk about it. :)

Thumbnail of user pauls926
1 review
2 helpful votes
September 15th, 2018

We were quite happy with our purchase. They have a new version and and the previous version. We chose the 12.2 version for it had the WLD in it. Good that they still offered that 12.2 version. It's been a great investment for us and quite happy with the customer service as well. The free hosting was sweet too!

Clearly the previous reviewer is not a real customer. Sad to see competiors posting fake reviews.

Thumbnail of user rickj32
Rick J. – AdvanDate Rep

Thanks Paul, glad to have you as a customer. Love your site idea too! :)

Thumbnail of user steveno23
1 review
1 helpful vote
February 7th, 2018

I like the fact that they are Americans. Not Russians which was a selling point for me. The second is that I talked to Darren directly on the phone. Placed the order and had it installed about an hour later. They've been great with me so far and even did a little tweaking for me without charging. I suppose since it was easy for them.

So for us it was great. I recommend them and if you have any doubts, just call them and believe me when I say you can't believe all the negative reviews. Maybe some but I highly doubt they are true about Advandate.

Thumbnail of user peterb163
1 review
0 helpful votes
July 16th, 2016

We just updated to version 12 and it's a completely new look. We love it. The new template darksnow is exactly what we wanted. Great software. We've very excited about this venture.

Thumbnail of user jo26568
1 review
3 helpful votes
January 29th, 2016

This is an additional review of Advandate on my part. To me, writing a review is serious. I try to be as accurate as I can when describing my experience with a particular company. On the one hand I want to help the company gain publicity, and on the other I feel I owe it to the readers to let them know what I experienced, in case it's not what they're looking for. Advandate and their iCupid dating software is a great purchase if, and I do emphasize "if", you have a similar style of doing business. Rick Jacobson, the owner, and his staff, offer excellent product support after purchase, as per my previous review. They answer quickly when you need them and they offer the odd piece of advice here and there to help you become profitable in your business as quickly as possible. For my partner and I, profits are not our highest priority. And for this reason we might not be a very good match as a customer for Advandate. And in fairness to them, in fairness to Rick Jacobson in particular, who has spent so much time trying to help us, his time might have been better spent helping other customers launch their dating site. We made so many changes to the software that it probably became frustrating for him to continue providing support for a product that had been altered so much. Let's be honest and admit that sometimes it's the customer who deserves to have a bad review and not the company itself. But I choose to simply call it "having different styles of doing business". We might choose to no longer have Advandate host our site, which is still in the development stage, because we have different priorities when it comes to how we do business. But I still recommend Advandate for anyone who wants to have a profitable dating site. The after-sale support is excellent.

Thumbnail of user josepho30
1 review
3 helpful votes
January 19th, 2016

I rarely write reviews, but I wanted to write one for Advandate. My life partner and I are like that. We like to give credit where credit is due, and we like to be as considerate with strangers as we are with loved ones. Therefore, when a few weeks ago we read a bad review of Advandate during our research and noticed what Rick Jacobson, the owner, said in his reply in an attempt to defend the reputation of his company, we felt that he was telling the truth and we vowed that if we purchased the iCupid software from him we would write our own review after using the product for a while. We did purchase it, three weeks ago, on December 27,2015, to be exact. Our dating site is not launched yet, but if anyone has a question for us and would like to either speak to us on the phone, email, or video-Skype, we'll be glad to back up our claims about what we've experienced so far. My name is Joseph Ouellette, and my life partner is Emilie. Get in touch with us and we'll be glad to answer your questions. Prior to making the software purchase from Advandate, the customer-service person on their Pre-Sales Chat impressed us with the amount of information he provided about the company. Advandate promised 24-hour support, either by phone or by email, and that's exactly what we got from Day One. And this, NOT from a recently-hired person working in a call centre, but from the owner of Advandate himself! Wanting to respect that Mr. Jacobson has a private life like the rest of us, we chose NOT to simply do the easy thing and jump on the phone as soon as there was something we didn't understand. Instead, we tried to find the solution by ourselves (and often did), and when we couldn't, we sent him an email, to which he replied promptly, without exception. Only once did we decide to call him using the U.S. phone number posted on their website, and we were impressed by the way he quickly resolved something we couldn't have resolved on our own. On another topic, Advandate provides a detailed user manual with the iCupid software. There are a few spelling and grammatical mistakes in the text, but we don't mind that. I'm sure they were already there when he purchased the rights to the software from another company a few months ago. Before deciding to purchase the software, our other option would have been to go with an online database-app-building service, but it might have proven more expensive in the long run, and it still wouldn't have addressed the issue of the website itself. The Advandate iCupid dating software is a stand-alone website, as well as a database application, so it meets all our needs. At first we took advantage of the free-installation service of Advandate, and had it installed on the servers of another web-hosting company, but we weren't sure if these servers were perfectly optimized to work with the software. So we decided to take advantage of the One-Year Free Hosting that came with the package, and allowed Advandate to re-install the software on their own servers. There's a multitude of dating-site functionalities included in this software which would have cost us time and money to configure on our own if we had chosen a different option, but we chose Advandate. And so far, so good. Will the web hosting be top notch? We don't know yet. Will the software work smoothly when a lot of people start registering and interacting with other members? We don't know that either. What we DO know is that we're dealing with an owner of a company, Rick Jacobson, who stands behind his product by making himself personally available on short notice to address any issue that may come up as a customer configures the software to meet his needs. And we feel that the iCupid product itself is reasonably priced. So, will there be issues in the future when we get busy and the software is really put to the test? It's possible. But isn't that a chance we take with every single company we deal with in life? Even large companies with a long history have been known to leave their customers disappointed on some occasions. And we don't usually have access to the owner of the company to discuss something important. By contrast, both my partner and I have interacted on numerous occasions with the owner of Advandate, and we both feel that this is a man who is intent on offering an excellent product and service, and is willing to do whatever it takes for his customers to become successful in the online dating industry.

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From the business

AdvanDate Professional Dating Software and Mobile Dating App Solutions.

Company Representative

Thumbnail of user rickj32
Rick J.

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