Advanced-av.co.uk

I don't normally fill in these reviews, but felt compelled to ensure that other innocent purchasers were aware of the appauling practices of this company. AVOID LIKE THE PLAGUE!
I recently completed an on-line purchase for a Panasonic Blu-Ray recorder which showed 'delivery within 48hrs' on their website terms, and they happily took the money from my credit card. One week later I called them to ask where the item was, and they tell me they are 'awaiting stock from Panasonic'. After further probing, they tell me they should know if it is available in another few days, so I call them 2 days later and they tell me 'The item hasn't arrived from Panasonic', and that I can have an immediate refund.
However, 2 weeks on from this, and the refund isn't showing, there is no correspondence from them to confirm anything has been actioned, and when I try and get more information from them on the phone, I get excuses like 'the computer is down at the moment', or 'I'll have to speak to the manager to see what can be done' or a similar excuse. On further investigation, it appears this company formerly traded as 'av-addicts.co.uk' and if you Google them, there are many similar instances of customers not receiving goods even though their accounts have been debited.
I sent frequent emails to them to chase the refund, none of which were ever responded to, and no calls were ever returned with any updates. I suspect from this that they are quite professional at taking customers money for as long as possible without delivering any goods.
Since I bought the item on a credit card, the card company has been able to reimburse me, and they are now seeking the repayment from advanced-av.co.uk. Either way, it's hassle we could all do without and on-line companies should not be allowed to do business like this.
I also suspect that any of the positive reviews posted on these sites are bogus and most likely put there by advanced-av.co.uk themselves!
AVOID! AVOID! AVOID!

"AVOID AVOID AVOID"

Avoid this company at all costs! They are nothing but scam artists. I ordered a Blu Ray player on the 7th Jan 2013 and according to their website the delivery was suppose to be 3 days later. Nothing arrived on the 11th Jan so I phoned. Eventually got through and was promised a new delivery for Tuesday 15th Jan.

Nothing arrived on the 15th Jan, so I phoned again, but this time no-one picked the phone up! I then rang from a withheld number and he picked the phone up within 3 rings! I was given a new delivery date of the 17th Jan as they "just received delivery" of the product I had ordered, dispite their website saying its in stock.

Went online to various review sites and found I'm not the only one who has been misled.

Here are my 3 reasons why you should avoid this company:

Scam No. 1) The good reviews Just Electricals (aka Three Pins Direct / Advanced-Av) have been getting are self generated. In fact anyone can write a good review several times over so it stays on the first page of any review site.

Scam No. 2) The address on the website takes you to some leafy suburb of Birmingham 2 Wheeleys Rd B15 2LD. The address on the invoice takes you to unit 2 10 High street B23 6RH. Both look dodgy...

Scam No. 3) After phoning several times for several minutes on my mobile no-one picked the phone up although it was mid-afternoon. Shortly after Just Electricals picked the phone up straight away on a with held number. I was told that the delivery company (CityLink) would phone me with a 1 hour delivery window. Most parcel delivery companies never promise a one hour delivey slot, its normally a AM or PM delivery. Still No Delivery.

Save Your Money, Hassle & Avoid This Company Like The Plague.

BEWARE - YOU WILL LIKELY LOSE YOUR MONEY

I nearly bought something then spotted it was ex-display. Many of the units are ex-display units - but they tuck the info away at the bottom of the "technical specification"?- its completely deceitful.

Worse still - this company are at risk of liquidation. Just Electricals is a trading name of 3 Pins direct - owned by one guy - Nazim Hussain. 3 Pins direct also trade as http://www.advanced-av.co.uk/ - check out their reviews on review centre and sitejabber - they take peoples money and dont send them the goods. Stay well clear or your likely lose your money.

3 Pins direct have been close to being struck from the register twice;-

https://www.duedil.com/company/*******/three-pins-direct-limited

If you lose your money sue them in the small claims court as quickly as possible while they are still in business. Also claim back from your credit card provider from section 75 of the Consumer Credit Act 1974.