• Advance America

Advance America

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Overview

Advance America has a rating of 3.09 stars from 28 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Advance America most frequently mention customer service. Advance America ranks 66th among Payday Loans sites.

  • Service
    7
  • Value
    6
  • Quality
    6
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
See all photos
How would you rate Advance America?
Top Positive Review

“Maria P of New Bedford, Massachusetts”

Maria P.
3/20/23

I've been using Advance America for about two years for my payday loans, whenever I need it!. I use the store located at Pawtucket Ave, E. Providence R.I. Much faster going personally, than online. The process takes about 10 minutes, if you are a regular customer. The first time, takes a litlle longer. Excellent customer service. Never had any problems and the fees are reasonable. I would sugest Advance America as an alternative when it comes to payday loans.

Top Critical Review

“Scam”

Anthony S.
12/11/23

Save yourself a lot of time and anger I would love to meet face to face with the $#*! hole that stole my money

Reviews (28)

Rating

Timeframe

Other

Thumbnail of user mariap2598
1 review
0 helpful votes
March 20th, 2023

I've been using Advance America for about two years for my payday loans, whenever I need it!. I use the store located at Pawtucket Ave, E. Providence R.I. Much faster going personally, than online. The process takes about 10 minutes, if you are a regular customer. The first time, takes a litlle longer. Excellent customer service. Never had any problems and the fees are reasonable. I would sugest Advance America as an alternative when it comes to payday loans.

Thumbnail of user donnac2064
1 review
0 helpful votes
February 26th, 2022

Took my payday loan today. Tiara was very quick and efficient. She greeted me with a smile and bubbly personality.

Products used:
Payday loan

Service
Value
Quality
Thumbnail of user michellea1717
1 review
0 helpful votes
October 7th, 2022

Advance America is a fast, efficient respectful company. We have been dealing with Patty at the 280 bypass in Phenix City Alabama for some time now. Always friendly and quick.

Thumbnail of user jesterofdenver5280
1 review
0 helpful votes
December 11th, 2023

Save yourself a lot of time and anger I would love to meet face to face with the $#*! hole that stole my money

Thumbnail of user michaels9420
1 review
0 helpful votes
August 30th, 2022
Verified purchase

The ladies greeted me with smiles as I walked in, which immediately brought ease to a stressful day. I worked directly with Yesenia. Her knowledge and outstanding service made the entire process painless, and I had the funds in my account before I left the store. I highly recommend the Port Charlotte store. I left with no questions left unanswered.

Thumbnail of user johns12595
2 reviews
0 helpful votes
July 11th, 2023

They are posing as advanced America but they are a fraud. The only thing about advanced America is they're using their name. They stole $500 for me. Beware and I I called the real advance America and they could give a s***

Products used:
I wound up with a -285 balance my checking account they sent three frauds on the checks that bounce

Service
Value
Quality
Thumbnail of user albar16
1 review
0 helpful votes
January 30th, 2021

I go to the (Southgate) New Port Richey, FL branch. When I went there today, I normally see Ms. Tania, who took care of me and my spouse, (a loss for the company) who was not there. I was told she no longer is with the company. I got to meet the new associate Kayla, whom I had to pleasure to chat with awhile. I don't have any complaints at all with the associates at this branch site. TY

Thumbnail of user celestec171
1 review
0 helpful votes
February 28th, 2024

A person who said they were with Advance America called from *******931 and said his name was Carlos (sounded Asisian) and after a conversation told me to "suck his $#*!, $#*!"

Thumbnail of user sarahp1396
1 review
0 helpful votes
November 9th, 2021

Great customer service always friendly and helpful money orders are available at this location along with being able to pay household bills and you can also borrow cash it comes in handy

Thumbnail of user barbarac2700
1 review
0 helpful votes
August 24th, 2022

I JUST have to say and give Accolades to Advance America. We have been "together" ongoing for almost 5 years (estimate). This company is awesome. The people are awesome, esp Trish - in Kansas. So understanding and helpful and just there when I have needed them. Thanks and God bless all of you

Service
Value
Quality
Thumbnail of user kennethd391
1 review
0 helpful votes
June 9th, 2021

I told Tammy the manager that they had taken money out of my Social Security and there may not be any Christmas dinner of the men where we live. Low and behold she showed up at my door with all the fixen for Christmas dinner, and she did this at her own expense.The guys where I live had a wonderful Christmas dinner thanks to her. By the way we are all disabled vet living at a place called Victory Village. Advance America has a customer for life thanks to Tammy Brodhead. How many businesses do you know that would do that for anyone. Very nice people and a clean store make you feel like family. I will be back.

Thumbnail of user ulrichr1
2 reviews
5 helpful votes
December 9th, 2013

Advance America is the largest payday lender in the US and is now owned by Mexican billionaire Ricardo Salinas Pliego's company Grupo Elektra. It's probably a really good business but its loans are too expensive for my taste.

Thumbnail of user maryh3164
1 review
0 helpful votes
February 26th, 2022

There really great customer service, I go to the one in Ontario CA, staff is always great willing to help, unlike other loan place have bad attitudes, Stephanie G. Your beautiful personality, Thank you all so much! This is my go to place especially in Ontario off mountain

Thumbnail of user janicew670
1 review
0 helpful votes
May 23rd, 2022

If u ever in need of n last min cash go to advance American they will try help u succeed yr needs gd ppl satisfaction guaranteed

Thumbnail of user candaceh114
1 review
2 helpful votes
June 5th, 2020

Advance America has been helping me get through tough times for several years now. Cat Peddy has been the manager the entire time I've been going and I've always felt so welcome and respected with my financial needs. She works so hard and is and as always she is kind and funny, and my little dog loves her. We look forward to our monthly trips to Lakeport to see Cat!

Thumbnail of user yvetteh115
1 review
0 helpful votes
February 11th, 2022

I just think Threade Moore is excellent person she really helps more than u know I have no problems with her...
She located at Webster groves area

Thumbnail of user leonardf138
1 review
0 helpful votes
August 31st, 2022
Verified purchase

They were very helpful and sweet as honey. They solve all my issues and addresses all my questions. Mrs. Dee was very vocal with all customers that walked through the door.

Service
Value
Quality
Thumbnail of user sherriewelcomed.r
1 review
0 helpful votes
March 2nd, 2023

Great people and environment. Their very friendly, and clean office. Thier always smiling and laughing they make you feel wecomed.

Service
Value
Quality
Thumbnail of user sandykevans021259
1 review
0 helpful votes
August 29th, 2023

They didn't lie! The process was quick and easy. I was in and out in about twenty minutes. Atmosphere was wonderful. Staff professional and polite!

Thumbnail of user melissab2649
1 review
0 helpful votes
August 23rd, 2022

BE VERY CAREFUL about understanding refinancing. If you do not pay the full amount when you refinance, you receive double financing charges instead of one. You will never get out of this contract if you aren't aware of that, which is why this company is a snake. The customer service is just as disgusting as the contract. DO NOT GO HERE.

Service
Value
Quality
Thumbnail of user christopherg1322
1 review
0 helpful votes
August 24th, 2022

Customer service is excellent. They have never failed me yet. Very dependable company. A friend in need advance america comes threw indeed.

Service
Thumbnail of user patricks1046
1 review
0 helpful votes
November 18th, 2021

I had good service hassle free it took about 5 minutes the person that helped me was super nice and friendly

Thumbnail of user ketishao
1 review
0 helpful votes
January 13th, 2023

Ms.Pricilla was so nice and helpful and it was a very good service i recommend more...

Thumbnail of user courtneys180
1 review
0 helpful votes
September 16th, 2019

I'm so thankful to the manager Correan Harris at the location 3653 1st Avenue and Cedar Rapids Iowa that's what I went to get my loan I received it the same day right on my NetSpend card it was very easy and accessible to me and she was a very nice and professional I will be going back there as well as sending others

Thumbnail of user stephanieb465
1 review
1 helpful vote
June 3rd, 2019

Ms.Jo you are a pleasure to do business with. I watched you get cursed and yelled at over the new paperless system, which none of it was your fault. I think you have great communication skills and very professional at dealing with the public and trying to solve unhappy people's issues that are occurring. I would like to thank you for your pleasant attitude, and your patience with everyone and with the new paperless system. I value your business ethics. Thank you, Stephanie Brady

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About the business

Welcome to Advance America? ۪s official Facebook page. Who is Advance America? We're a company here with the money to help you Power On. See the positive impact we? ۪ve had in our customers? ۪ lives with Advance America reviews: https://www.advanceamerica

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3.1
28 reviews
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