• Adrianna Papell

Adrianna Papell

Overview

Adrianna Papell has a rating of 2.96 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Adrianna Papell most frequently mention customer service, credit card, and business days problems. Adrianna Papell ranks 59th among Wedding Dresses sites.

  • Service
    13
  • Value
    13
  • Shipping
    12
  • Returns
    12
  • Quality
    13
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Beautiful dresses, but horrible, horrible, ghost customer service!
How would you rate Adrianna Papell?
Top Positive Review

“Cute Dress, fits well and is worn a lot”

Ane P.
1/27/23

Spring cleaning and found my well loved polka dot dress is getting tight. It's been worn and hand washed 6-7 times and still looks so good. DCO but stood up to hand washing. Will keep for another season if I can fit into it. Zipper still in good shape and seams all in good shape. Great purchase.

Top Critical Review

“Horrible and unethical”

Kris S.
9/6/23

Charged me for an item that was never received! Refused to provide a refund. Customer service is pretty much non-existent. Will never shop with this fraudulent company again.

Reviews (72)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user michelec962
1 review
0 helpful votes
April 2nd, 2024

I purchased a AP dress for my son's wedding and the quality was wonderful, even classier in person. I'm a size 8 and the dress fit perfect. Needed cups added, but that was the only alterations. Guests raved over this dress. I would definitely purchase this brand again.

Thumbnail of user anep5
1 review
1 helpful vote
January 27th, 2023
Verified purchase

Spring cleaning and found my well loved polka dot dress is getting tight. It's been worn and hand washed 6-7 times and still looks so good. DCO but stood up to hand washing. Will keep for another season if I can fit into it. Zipper still in good shape and seams all in good shape. Great purchase.

Tip for consumers:
How long it would take and that its DCO. Maybe it said in the description but I don’t think it did.

Products used:
The black and white polka dotted dressy

Thumbnail of user lic52
1 review
0 helpful votes
August 29th, 2022
Verified purchase

The customer service was excellent in my last order experience. My original order got some issues. I contacted the customer service, by phones and emails. They responded and took actions very quick. The customer representives exactly understood the issues I was encountering and took the right actions right away to resolve them. I am happy with the customer service though.

Products used:
Short Sleeve Beaded Blouson Gown In Silver Nude

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonib386
1 review
0 helpful votes
May 3rd, 2022

I absolutely Love your dresses. My last three weddings, I wore your dresses and have had so many compliments. I only purchase your brand for cocktail and formal dresses

Tip for consumers:
You won’t be disappointed. Dresses run a bit snug but so do most formal dresses.

Products used:
I purchased all of my dresses from Macys.

Value
Shipping
Quality
Thumbnail of user sandral358
1 review
11 helpful votes
July 31st, 2019

I recently bought a beautiful off the shoulders black jumpsuit. I live in Canada and I received it within 2 weeks. I should have bought a size smaller from a 12 to a 10 but the length is perfect for me at 5'10". I am just adding a rhinestone belt to make it smaller on the waist. Quality is magnificent. Last week I saw a polkadot jumpsuit on sale final sale. Got it a week later... Again magnificent quality and fit is superb. Can't wait to wear these to 3 weddings this summer. Online shopping can be scary, but adrianna papell's merchandise is top quality! This is my new go to website for beautiful garments!

Thumbnail of user gemmah15
1 review
15 helpful votes
July 5th, 2019

I rarely write reviews, but I had to give my two cents after I read so many bad reviews of this website. Based on my experience I found the website easy to navigate, with a large selection of quality dresses at a reasonable price. I ordered 3 dresses to try on for my daughter's wedding (free shipping!). I received 3 dresses within a week of ordering. Unfortunately, they sent me 2 of the same dresses and one that I ordered was missing. After a phone call to AP, they sent me a no-cost return label for the duplicate dress. Once I had a Fed Ex tracking number for that return, I called them and they over-nighted the dress that I did not receive. During every phone call, the representative was courteous and assisted with my problem. They have a 30-day (from date of order delivery date) full refund policy which make sit easy to try on multiple dresses and return the unwanted dresses. I would definitely recommend this website.

Thumbnail of user sharonm549
1 review
12 helpful votes
May 13th, 2019

Outstanding customer service and personal service. Kudos to Peter who made it happen for me. The shawl I purchased is absolutely beautiful, I was desperate to receive it the very next day, which was a Friday. According to the representative, items purchased after 1 PM go on next days delivery, so it would not have been delivered until Monday. As they don't deliver on weekends. Being sensitive to my concern, I was shocked to see it in my driveway the very next day. Peter made a special effort to get it out on Thursdays delivery. The scarf is beautiful, and I wore it on the weekend and received several compliments. I read all these negative reviews and I'm shocked. I received a completely opposite customer service experience. I highly recommend this company to anyone!

Thumbnail of user amyb495
1 review
1 helpful vote
June 13th, 2019

The moment I tried the dress on I fell in love! Thank you for making me feel beautiful on my daughters wedding day. The dress was perfect and came exactly like I ordered in perfect time! I will be ordering from you again! My new stop for style...

Thumbnail of user maryz12
1 review
0 helpful votes
September 27th, 2014

You get a 10% discount on your order just for signing up for the emails! I like saving with no real effort haha

Thumbnail of user susany10
1 review
0 helpful votes
April 17th, 2015

Whole section of beaded dresses that I had all my cousins bridesmaids check out! They all agreed on one finally and each one fit great.

Thumbnail of user barbaras74
1 review
0 helpful votes
April 19th, 2015

I found a few cute options for cocktail dresses that I got. They all fit pretty well and prices were'nt too bad. Shipped pretty fast too.

Thumbnail of user dorothyj14
1 review
5 helpful votes
October 9th, 2014

Most all of these dresses were very fitted and sleek. Great for a casual wedding or rehersal dinner. Nothing big and puffy. I got a mermaid satin gown that was great

Thumbnail of user marys194
1 review
0 helpful votes
February 15th, 2015

The dress I got here fit exactly as I wanted. Some places you order a 10 and it fits like a 6! I liked that I didn't need to do additional alterations

Thumbnail of user marian393
1 review
1 helpful vote
August 27th, 2014

They have sizes from petits to some extra lovein! I need a little extra room so I liked that I had options and not just 3 choices! Got stuff for my honeymoon and it all fit great

Thumbnail of user kareng54
1 review
0 helpful votes
November 26th, 2014

The mother of the bride options were beautiful and the one I chose fit nicely. The sizing was very accurate which I appreciated.

Thumbnail of user lisak68
1 review
0 helpful votes
October 24th, 2014

This website had amazing bridesmaid dresses! Not the typical chiffon ones you see on every other site. Very unique and beautiful. I love!

Thumbnail of user jenniferh92
1 review
0 helpful votes
December 22nd, 2014

I am very petite and have a hard time with long dresses. I purchesed one from this website to wear to a friends wedding and it for great! It didn't drag on the floor like most do! Yay on no alterations! Wahoo!

Thumbnail of user elizabetho27
1 review
0 helpful votes
March 16th, 2015

I purchchased a lovely dress for the rehersal dinner. It was long and beaded. I recieved so many compliments. The quality was great

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From the business

Shop Adrianna Papell dresses, women's clothes and shoes. Crafted with artisanal precision Adrianna Papell offers evening wear, daywear, wedding dresses & more. Adrianna Papell

Company Representative

Thumbnail of user aprils194
April S.

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