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Adore Me has a rating of 3.85 stars from 12,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 2nd among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Love the website - easy to use. Love the lingerie that looks terrific even on a plus size gal like me - 44DD boobs and a 4X belly, my guy says I look SEXY! (And I feel it.) Quick ship, and have bought multiple sets and single items, with only one bra that was uncomfortable. Quick resolution with an email to customer service - credit for the bra within a few hours, didn't even have to return it.
I made a purchase a while ago, and now that they have my credit card information, they keep withdrawing money every month as part of their VIP program (Which I did not sign up for). And there is no way to cancel this. It's so annoying and I'm so upset that a company would handle my personal information like this. Stay away from this company
The order came quickly, but the panties did not fit as expected. They have a lace up back side and it just hangs.
Love the idea of being able to try on lingerie in private at your own home! It's even really easy to return items if they don't fit your style.
But everything is very expensive. I've always thought that women's clothing was way overpriced, especially because of how cheaply most of it is made. Adore Me has mostly good quality products, but I don't think we should be paying close to $50 on a bra and underwear with some pretty design on them. At cheaper stores I can get 3 shirts and 2 pairs of pants for that same price but for way more fabric. Even at more name brand and expensive stores I can still get at least 1 shirt for that same price and still more fabric. I understand that these clothes are more delicately made and need more time than just a shirt and pants, but I don't think they're delicately made enough to charge almost $50... More like $25. But that's just my opinion on the women's clothing industry. Thanks for listening to my rant!
Hi Chrys,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback about the products to the relevant team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
My package was left outside of the hotel I live in. I put my room number down on the address so it could get delivered to me and not the hotel but thankfully the owner new us and got the package and held onto it till she seen us but if it wasnt for her then anyone could have taken my package!
Hi Jessica,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect.
Please note that we rely on our shipping partners for the delivery of the packages. Rest assured that we are committed to providing members with the services they need. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Ping us back if there is anything further we may do to help. We're here to support you.
It's been years since I've bought myself bras that would actually fit me, but AdoreMe made it easy to fit myself for a bra size, and I was able to get a match set tailored to me! It's been so long since I haven't had red marks around my chest or shoulders, I cried when I put them on. Honestly, I can't recommend AdoreMe enough, though the only thing I would want improved would be the shipping delivery. Paid for expedited shipping, but received it the same time if I hadn't paid for faster shipment. Not always company's fault, but just to give a full review of my experience.
Hi, Bobbi! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
$50 for a unsupportive bra, $50 for a lace mighty, $50 for a cotton sports bra, $50 for a cotton PJ set, etc. the stuff that I have received in my monthly subscription box has been Walmart quality items that feel look cheap. I feel like these items can come down in price as I can't justify spending $50 for these warehouse types of clothing.
Hello Ashley,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best,
The outfits are cute, lingerie is meant for either really skinny women with small breasts or large women with big breasts. I'm a slim in the waist but thick in the breast and hip girl. So none of the lingerie fits. It's all too big around my ribs so my breasts won't stay in the cups. I love the bra and panty sets and that you can buy them together without having to search for matching sets. The material is cheaper than what I'm used to wearing but they are cute.
Hi Christina,
We really appreciate you taking the time to share your feedback and being so open with us. Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who express their preferences. Through your insights, we will be able to respond with expanded and improved services.
I tried two bars, there are not good quality, rims both so hard, made me feel painful. Not worth the price.
Hi Chris,
Thanks for taking to write this review.
We really appreciate you being so open with us about the products you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
Bottom line is I was looking for something similar to a chemise/babydoll I already have. I bought the closest looking items that I thought might work, they don't look good on me at all. So I'm pretty disappointed and probably won't buy again. It's not exactly the website's fault, but it shows the limitations of guessing how things will look on you. And another thing is that they didn't have the colors I was looking for (a vibrant red).
It looked like it might have what I wanted m, which was plus-size lingerie in a certain style.
They looked closest to one I already have and like.
Hi Susan,
We appreciate your feedback being shared with us. Thank you very much!
*We welcome feedback, both positive and bad! It benefits us to hear straight from you, our cherished customer, about the truth about our goods and services.*
We are sorry if we did not meet your standards. I forwarded your comments to the appropriate team for assessment.
We want to serve you more effectively in the future!
Tell me if there is anything else I can do to help. We are available to assist you!
Best regards,
I love the products but the size chart wasn't accurate and my garments are a little big.
Hello Harmony,
Thanks for the review, we’re sorry to hear that!
Shopping for intimates online can be tricky, and you should only wear lingerie you really love and that fits perfectly. We get it! Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping.
We will forward your feedback to our production team and designer so they can look into this matter.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
My sets were not my size so I sent order back. Like most people we take out the package but don't try on. I guess because I didn't keep as many as they want they had to say the order I sent back was dirty. Because I knew I may not keep I tried 1 on just the bra panties always fit. So they just charge my card a $20 fee. I was thinking about just ordering a single set from there but I want after this email of the $20 charge for nothing.
Hi Shante,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
Items I have gotten so far have had a massively varied quality and most are significantly over priced for what they are.
First box the return label didn't work, customer service was very frustrating with repeating my name at least five times to get a new label.
Second box also didn't immediately work but luckily with typing in the number it worked.
I will continue for now as I'm bad at shopping for clothes in general but at this point my opinion is neutral to negative.
Hello Kasey,
So sorry to hear this!
I already sent this feedback to our Design Team to be reviewed and taken into consideration. Moreover, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
Hello Kasey,
So sorry to hear this!
I already sent this feedback to our Design Team to be reviewed and taken into consideration. Moreover, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
They have a nice variety of pieces to consider for purchase, but you must watch your credit card for hidden charges. Twice, they have charged me for "damaged" returns. The first time it happened, I asked for a description of this damage and, while no explanation was given, the charge was promptly refunded to me. The second time was for an item that I did not even remove from packaging. I canceled my elite membership because I find this company very untrustworthy. I have not had a negative experience with customer service, though. They respond quickly to my concerns, but I do not want to have to deal with fighting with them every time I must return an item.
Tip for consumers:
Items are not really curated specifically for you. You are not asked to rate/review items that you are sent in order to improve future selections.
Products used:
comfy pajamas, bra and panty set.
Hi Lisa,
Thanks for taking the time to let us know your feedback!
Please note that our warehouse will expect these sets in their new, unworn, unwashed, and undamaged condition to prevent penalty charges.
For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse. If your return did not pass the standard quality control, the set will be tag as "Dirty" or "Damaged". But it doesn't mean that the sets are damage.
Please understand that as a lingerie company, we place great importance on the sanitary aspect of our services & products.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
help@adoreme.com
Reasonable. I am satisfied with my purchase and will continue to shop with AdoreMe in the future.
Hi, Tawana! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
I order the same size every time I order but what I usually get is either big or small on me. The sizes fluctuate from style to style. I return a set and receive a voucher for another set. If you use a voucher and the new set doesn't fit, you cannot return or exchange it. I'm now stuck with 2 sets I will never be able to use. The sets that do fit are usually very nice, but there are few to chose from in my size so when they're available I usually buy many sets at a time. The vouchers also expire.
Hi Audra,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
Not great shipping turnaround.
And, customer service sucks, if you have a problem, it is always just a generic reply.
Hi Gerald,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Some of my underwear come in as perfect size, then again I still order the same size but yet a bit bigger? I never send it back because just the wait time would be ridiculous… I even got a bra that was way smaller then my actual size. Yet I still keep my account and pay for things I do not wear.
Hi La Tausha,
Thanks for taking the time to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
I liked the undies I received until I got a charge on my card a month later for $39. I had forgotten I'd signed up for their stupid subscription service to save $10. Luckily they offer a pretty transparent way to refund your money, the cancelation method is a little hidden but I had no issues getting my money back at the end of the day. I just want to buy some darn underwear, I hate that the weird subscription thing has become the norm for many lingerie companies.
Tip for consumers:
Cancel subscription right away if you sign up for the $10 off.
Hi Abigail,
Thanks for taking the time to review us.
We've checked and it seems like you have selected the VIP Membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
Please know that you're also welcome to try our Pay-As-You-Go shopping option for standalone, one-time orders, which offers tons of great promos, or our monthly Elite membership with which you can enjoy monthly curated box selections delivered right at your door.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to express their preferences, we will be able to respond with expanded and improved services.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
help@adoreme.com
The shipping is so slow (2 weeks) And my size bra is sold out in most styles that I like. Considering canceling for these reasons.
Hi Annie,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
We also regret to know that the items you prefer are out of stock in your size.
I'm happy to share some helpful deets about our products' availability!
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month.
Check back from time to time to see if your preferred set is back in stock.
Just a reminder: we have a brand new collection with tons of great new products during the first week of every month.
We appreciate all the feedback received, therefore let me inform you that I also sent yours to our Design Team for it to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
help@adoreme.com
I love everything I've ever purchased from Adore me. I do find that the bras run big. However, the shipping, which used to be quick, is awful. It took 5 days for my order just to process. Then it took another 2 days to get tracking information. Now, it's saying that my package hasn't been received by UPS yet. This was for an important occasion. If there are shipping delays, the prices should be lowered and customers should get a warning before placing their orders.
Tip for consumers:
Beware of delayed shipping and size down on bras.
Products used:
Matching sets
Hi Christina,
Thank you for reviewing us!
We are very sorry that your order is taking too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Warm wishes,
The true to size aspect is questionable on certain clothing types provided. Medium seems to run small in that area. I sent in a return box and was charged for an item that was returned in that box that they said wasn't in it and I know for sure was there. But its their word against the customer and it's "impossible" for a box to come open and an item gets lost that way. Still be charged for it. Cancelation will probably happen.
Some of their underwear sets and lingerie are very cute, they're just so incredibly uncomfortable to wear! I kept a couple of things here and there but barely ever wear them. Most of the stuff also seems like it was picked out through an algorithm and not a personal "stylist". After my 4th box I decided to cancel it, mostly due to the very low quality of the items as well as how uncomfortable everything was to wear.
Hi Silvia,
We really appreciate you taking the time to share your feedback and being so open with us. Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who express their preferences. Through your insights, we will be able to respond with expanded and improved services.
It is all n all a very cute product. Unfortunately, I order an A-cup for my small breasts, but have a 36" chest width. The cups fall closer to the middle of my chest and it looks like my armpits are fat. If you know you know. I think I would have been better off buying a B-cup for the visual appeal and chanced the girl's flopping around. The matching panties are cute but I prefer G-strings and thongs so I probably won't get to much use out of the set. But the bra is very comfy! So there's that
I unsubscribed because many of the sets I wanted were "low in stock" and didn't have either my bra or panty size available ever. Also returns aren't fun. I had to go to the library and have return labels printed out. Then they claimed they never recieved the return and tried to charge me. A series of phone calls cleared it up but it was just too much stress to make the return in the first place, to only be accused of never sending the 2 sets back. The lingerie I did buy (aside from the returns) fit well and was of good quality and comfort and build, however.
Hello Bridget,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com.
Rest assured that your request has been forwarded to our design department and we hope to cater to your needs in the near future.
We are deeply sorry you had such a terrible experience regarding your latest return. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you. We are aware how mistakes can happen during the shipping back of the products, that is why we are happy to assist our customers in similar cases. We are glad to see that you have been helped with your return process.
Best,
Adore Me
help@adoreme.com
It's okay, I feel they're nit-picky about items sent back as being "damaged" when I never even tried it on. Just took it out of the package and it maybe got 1 dog hair on it from my bed then put it back in the packaging and I get deducted $20. Annoying
Hi,
Thank you for your feedback! I'll be sure to forward this to the team to be reviewed and taken into consideration.
Please let us know if there is anything further we may do to help.
Best,
Adore Me
Hear me out… I really really like the product adore me puts out. It's good quality garments, really really good quality. I'm still wearing some of my first products I got from adore me, and Iv had a subscription for a few years. However, the monthly VIP subscription is too much. It's nearly $50/mo and while it's kinda fun to get new stuff every month, it's unnecessary. The product quality is so good you don't need new stuff every month, especially if your still comfortably wearing garments you got 6 months ago.
Hi Jennifer,
Thanks for taking the time to review us.
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback!
We also you sharing your insight about our VIP Membership.
Note that there is never an obligation to buy with the VIP membership, even if it is an active monthly subscription. You just need to come onto the website between the first and the fifth to either SHOP or SKIP.
If you do not SHOP or SKIP in your account, that's the only time you will be charged $39.95 and it will be placed into your Adore Me account as store credits, which you can then use to make your monthly purchase.
Want to learn more about your VIP membership? Then you just need to watch this short (1 minute) video: https://www.adoreme.com/how_it_works
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Delores, Thanks for the review, and we are sorry to hear about your disappointing experience with your set.
Shopping for intimates online can be tricky, and you should only wear lingerie you really love and that fits perfectly. We get it! Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping.
Don't worry, I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both fit and sizing.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com