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Adore Me has a rating of 3.85 stars from 12,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 2nd among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Love the website - easy to use. Love the lingerie that looks terrific even on a plus size gal like me - 44DD boobs and a 4X belly, my guy says I look SEXY! (And I feel it.) Quick ship, and have bought multiple sets and single items, with only one bra that was uncomfortable. Quick resolution with an email to customer service - credit for the bra within a few hours, didn't even have to return it.
I made a purchase a while ago, and now that they have my credit card information, they keep withdrawing money every month as part of their VIP program (Which I did not sign up for). And there is no way to cancel this. It's so annoying and I'm so upset that a company would handle my personal information like this. Stay away from this company
They had sent me the wrong items and made me jump through hoops with the post office to get it corrected. When I sent in an email about how I felt from this experience it was never responded to or addressed, yet, all my other emails have always been responded to.The cloths are cute but don't last long for how pricey they are. More disappointed nobody addressed my concerns than anything.
After cancelling my first order, I was shocked to learn that you lose your first order deals. As I tried to navigate around this problem I also discovered I could not remove my credit card information from my account nor could I find any way to delete my account. These features should be included without saying in any modern day online-store.
Hi J,
Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart.
However, please note that the First VIP set for $24.95 is automatically discounted on the first order. Since you have canceled it can no longer available on the second purchase.
Though we value you and we only want to help you the best we can. Please reach us through call chat or email and we will be glad to offer you a solution that makes you smile, also to assist you with removing your card details.
Kind regards,
Adore Me
help@adoreme.com
Often feels like anything in my size is thrown into a box. There needs to be a "don't ever send me this" option— I've gotten the cheap-feeling satin robe at least twice and I hate them… got knit boxer shorts last month, not something I have indicated any interest in. My color preferences are blues and greens, and I often get a whole box of mainly black.
Boxes are often late, a couple were lost and replaced. Customer service got the situation fixed, but I wasn’t really sure it was going to happen when I got off the phone because explanations weren’t very clear.
Wanted to up my lingerie game
I’m very hard to fit— and most of your products do actually fit me.
Hello Tracy,
Thank you for taking the time to review us!
I am terribly sorry to hear that the Elite experience you've had was less than perfect.
We've taken your feedback into account and we'll work to offer the best options in your future boxes.
If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.
Have an adorable day!
Best regards,
Adore Me
help@adoreme.com
I purchased a corset set. I tried on the top, not the bottom. Could not get the new "button "system to work so I returned it the minute that I wore it apparently had some kind of perfume smell even though I don't wear perfume and they charged me a $20 fee, I get not being able to try on underwear but trying and of course it's the same thing as trying on a shirt if I can't try on items when I get them and return them if they don't fit, then I am not purchasing any more. Immediately canceled my membership and will not order again.
Hello Mary,
Thank you for reviewing us!
We are sorry to hear that your exchanged/returned products failed our sanitary inspection.
However, to get it short and as a one-time courtesy you were provided with a refund of the penalty fee. Kindly note that to be accepted back at the warehouse, all sets need to be returned in their entirety and their new, unwashed, unworn, undamaged condition. If there is anything else that we can assist you with at this time, please let us know by email. Our customer service is available to assist you with any issues you may have.
Best wishes,
Adore Me
help@adoreme.com
I've ordered several things from AdoreMe and they're not bad, really not much to say bad about quality. Customer service is another thing. I ordered probably my 7th item from them over a 5 year period... I open it up and the item is INFESTED with ANTS on the INSIDE of the sealed garment bag. I call customer service to get a new one sent out ASAP, they wouldn't do anything more than a traditional return (I needed my item for my wedding the following week, no dice on that now). Also, because it was infested with ants which I do not want in my home, I had to leave the box outside which subsequently damaged it. That part, my fault I get, but who wants ants in their home? When I contacted them, they said they won't send out a new box, i would have to get my own. All in all, not the biggest deal. What I was surprised by was their lack of caring about the fact that their item shipped out with ANTS inside it and they really didn't want to help beyond a "normal" return process. With covid going around and taking care of 2 small children at home, the whole process is too much of a hassle I'm willing to get into. Wish it would have not cleared their shipping facility in that condition in the first place.
Hello Sabrina,
First and foremost thank you for taking the time to tell us about your unfortunate experience with us. We received your complaint regarding the item you've received. We are sorry and we regret that you were not satisfied with the services rendered. Customer opinion keeps us on our toes. We acknowledged the poor service and we assure you, if we disappoint someone, we want it to be the last time.
Furthermore, I would like you to know that your feedback has been forwarded, production team.
If you could give us a chance, we would be more than happy to offer you the best solution to your situation. Let’s hop on a call, chat, or email and address this ASAP. We take our customers’ feedback seriously.
Please contact us at help@adoreme.com when convenient.
XO,
Adore Me
Adore Me definitely caters to larger sizes, which I've found is a very common issue with retailers who claim to be inclusive. I'm glad they're including those sizes, but they tend to ignore the other end of the spectrum completely. I'm 5'6,103 lbs, wear a 28C bra and a 000 dress and pant, and it is nearly impossible for me to find anything that fits me. I know everyone hates when thin people complain, but please stop shoving down my throat how inclusive you are while making zero attempt to carry my sizes. At least their panties are no longer an afterthought designed for looks alone. Originally they were so scratchy and uncomfortable that I had to throw them away and keep only the bra / corset they were meant to match. They're still not great, but it's definitely an improvement over how horrible they were before. I do wish the colors in the pictures were true to life though - sometimes they are, and sometimes they're nowhere close. It's kind of a toss up as to what you get. I would absolutely never pay full price for their products, but occasionally they're worth it if you can find a good enough sale.
Found a good sale and was willing to see if their products had improved at all
They looked like they weren’t as huge as most of the other products.
Hi Lauren,
Thank you for taking the time to share your thoughts with us. We truly value your honest feedback and appreciate your perspective on size inclusivity. It's essential for us to understand and address the diverse needs of our customers.
We're sorry to hear about the challenges you've faced in finding sizes that cater to your specific measurements. Your insights are crucial, and we'll certainly consider them as we work towards enhancing our size offerings.
We're glad to hear that there have been improvements in the comfort of our panties, though we understand there's still room for enhancement.
If there's anything specific you'd like assistance with or if you have further comments, please feel free to reach out.
Best regards,
We love the products and have been very satisfied over the years. The problem is their shipping. Our order last December took over a month to arrive. This year I chose Express shipping to prevent this. We are now on the final day of the delivery window and the product has not been shipped, and no one can give me any idea of when it will.
Their products were decent quality and fit as described, but the items (like everything else nowadays) seem overpriced to me... Delivery went well, but no i get emails from them constantly, even though i unsubscribed, they sill reach out to me... not really a big deal, but a bit shady...
The products themselves are good. Cute stuff, they definitely listen to what you like/don't like, though I didn't like the last box I got. The real issue, and why I will never shop here again, is because TWICE they have charged me for not sending in my subscription box (which is not true, I have proof of shipping the box back) each time taking $250 out of my bank account without even so much as a warning! When I called to see why I received the email saying my box was returned but did not have any items they said that the warehouse just didn't receive my box? So they charge me even though they have proof that I shipped my items back. If this happens once, okay whatever. But twice is just ridiculous and I'll never use this company again and will not be suggesting it to any friends. I will say they were quick to remedy the money issue but it doesn't make up for the root issue of them not managing their items well.
The bra sets can be good quality if it's in stock! Many times they have big sales or BOGO'S. Many of the items colors, aren't in stocks. I also have found the sale panties, especially cotton stretch out quick. I'm a size 0-2, always wash gentle, cold and the items had no elasticity in barely 3 washes
Hi Valerie,
Thanks for taking the time to review us.
Thank you for your feedback! This information helps us to hear about our products directly from the source that matters the most: our customers like you.
Please know that for the sake of variety, many to most of our sets and sizes are only available for a limited time. We replenish many popular items around the middle of every month, and we have a brand new collection with tons of great new products during the first week of every month.
We also appreciate you being so open with us about the product you received.
Rest assured that your feedback about the items and their availability has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and improved products and services.
Do reach out to us if there's anything we can do to help. We're here to support you.
I used to love your products, amazing materials, longevity of wear, but the last 2 orders I made were cheap, rough material and the underwires wore through quickly.
I still have one set from my first orders from many years ago it's outlasted all of my recent sets. I have worn these on the daily but l probably will not repeat my business with your company for as hopeful as I had been, I've not had good products the last 2 times I've made a purchase.
If the item you're getting is elastic, then it will last. I purchased bras with a wire in them because I like the support. As a Canadian and non member, shipping and customs, for 3 bras and 3 panties, it was $270CAD. So I expected quality items. Within two months of wearing one of the bras, the wire came out. I reached out to their support and was basically told, "Oh that's too bad. We will let the team know". I was rejected for a replacement or a refund.
Products used:
2 bras, 3 panties
Hello Laur,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
The delivery process and service its the worst think I ever had they say their working hard so your product gets to the costumer in the best but unfortunately it never happens their delivery service really SUCKS in the other hand the items our great.
I definitely decided not to order anymore do to the reason that you make a order and you have a 50-50 chance to receive the items
Tip for consumers:
Dont order their shipping service and delivery process its turns lately changed to the worst service I've ever received
Products used:
Lingerie and sets
Hi Julian,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
I immediately sent message when I saw that I was not charged accurately on order. I was told that I could cancel and reorder basically. They did not offer to adjust or fix the amount…Stating it was "too late" in the processing! Moments?!?! Too late! I know it can be done, and it wasn't. Disappointed.
Hi Pam,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Late arrival of box and then a charge of damged and DIRTY! WOW I'd love proof of that. Before just charges. I put a hold on my next ship penny so I can cancel. I received a birthday coupon the same day I received the charge but now way to use it. It truly is a disappointment. Up until that point I was over looking the shipping delays.
Hi Nicole,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
I would like you to also know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
I have been with Adore Me for about 2 years. Recently they have been lacking. Their shipping time is 3-4 weeks and by the time they get ready to ship the item you purchased is out of stock. Not cool when they have had your money for 3-4 weeks.
Hello Clara,
Thanks so much for your thoughtful and detailed review.
This information helps us to hear the truth about our products directly from the source that matters the most, you! I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both material and construction.
This is not the type of item we want you to receive or remain "stuck" with. Therefore, I am happy to remind you about our free exchanges and hassle-free returns.
To learn more about how to process an exchange or return, all you need to do is to access this link: https://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-
We retain this policy to help ensure you consistently receive good quality and properly fitting garments from Adore Me.
We hope you will give us an opportunity to discuss and determine how we can provide a solution that makes you smile. Please reach out to us on call or by email.
Best regards,
I became a member in October of 2022 and have purchased a couple of items. The quality of my first negligee was very good so I kept going. I received the Roanne lace shorts & tank set in my February box and wanted a different color. I went online to purchase the set and somehow 2 orders went through. I was not able to cancel the second order so I had to wait until I received the order, already charged for 2 by now (2 order #'s, btw). It took a week for someone to get back to me and tell me I could return the item less the restocking fee. So I return the item and was charge the restocking fee. The last dress I bought in the same box is already ripped. A $50 dress and have been able to wear it once. Needless to say, I cancelled my membership after this fiasco.
Tip for consumers:
They did not respond to me for over a week about the mistake, even with me reaching out 3 times.
Products used:
Purchased the Primrose negligee, the Roanne shorts & tank set and the Pearl dress.
Hello Trixie,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best,
My package showed delivered, it was sent to the wrong address, nor adore me fault but also not mine. After contacting customer service 3 times I was eventually given discount codes to use to replace the items I purchased and didn't receive and was told to ship to a different place. I don't have a different place to ship to and I can't use all the codes at once so I have to make 3 separate purchases. I have yet to use the codes because it's just annoying. At this point I'd rather just get my money back.
Hello Stephanie,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
I've put in 3 orders, and received none of them. I'm sure these would be beautiful to wear, and probably comfortable, and maybe even fit properly. But good luck getting your items.
Hi Rachel,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted with the order. We always guarantee assistance whenever you need us.
Rest assured that we are also committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
I paid extra for express shipping but it came several days late and the pair of undies I've worn had a waistband made of non stretchy rather than elastic. The bra is ok.
Hello Jennie,
Thanks for reviewing us.
We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We would be more than happy to assist you by email in relation to this matter, so please contact us to help@adoreme.com
Take care & have a fantastic day!
I asked to cancel my membership and found I was charged for it. I sent an email when it took more than a week for someone to get back to me. That person never followed up and I reached out again. The second rep took care of my issue but this was 2 weeks after my original request. 5 stars for second rep and 0 for the first based off lack of response and the response time it took to fix a simple request.
Hi,
Thank you for taking the time to review us!
We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
help@adoreme.com
It took a long time to get my order and i tried them on they didnt fit i sent them back right away and still waiting after 2 weeks for my return also its very hard to unsubscribe they will charge you 34.99 a month till you go through all the hoops.
Hi Kathryn,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Moreover, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
I ordered four Set pieces from adore me and i truly love them, but I believe that these were not true to size. I am a 32 bb and most of the sets that I got are too small for me. I measured myself before ordering so I know that my size it correct, but for some reason my bras are to tightly fit and it is uncomfortable. It's unfortunate that I now have 4 sets that will just sit in my dresser not being wear. If, I do order more pieces from you guys I may have to size up.
Hi Isheia,
Thanks for taking the time to review us.
We're sorry to hear that the products you received weren't a perfect fit.
First, when was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your best Adore Me fit.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Ping us back if there is anything further we may do to help. We’re here to support you.
Great Great quality and styles. Loved everything I have ordered, but I will no longer order again until they step up their game as far as shipping. They all use Covid as an excuse but we have been dealing with Covid for a year now and you guys still haven't stepped up your game yet? It's been almost 2 weeks my orders still have not shipped. Showing in process stages for days and days and days. I emailed them and they say they are behind. YA THINK! The lag in shipping is unprofessional. I was a new recent customer that is now a goodbye customer.
Hello Keisha,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 6 to 8 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Issue aside, we truly appreciate letting us know how much you like our products! We pride ourselves on our product and the high-quality standards we maintain.
I used the elite subscription for about 8 months. I didn't have any problems until I was charged for an item being "dirty" when I never even tried it on. Then I decided I was going to cancel and was charged for 3 items that were "missing" again I never even tried them on and know for a fact that all items were returned. I understand that it is my word against theirs but I also know that I returned everything. They took the charge off the first time, but then charged me a total of $45 for items I returned. I was told to take pictures of the items I return if I ever subscribe again.
Tip for consumers:
Take pictures of your returns
Products used:
Clothing
Hi DeAnna,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with even expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Stephanie,
Thank you for reviewing us!
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward it to our Marketing team in order to be reviewed and taken into consideration.
Feel free to let us know if you need help with anything else!
Best,
Adore Me
help@adoreme.com