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Adore Me has a rating of 3.82 stars from 12,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 2nd among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Love the website - easy to use. Love the lingerie that looks terrific even on a plus size gal like me - 44DD boobs and a 4X belly, my guy says I look SEXY! (And I feel it.) Quick ship, and have bought multiple sets and single items, with only one bra that was uncomfortable. Quick resolution with an email to customer service - credit for the bra within a few hours, didn't even have to return it.
I made a purchase a while ago, and now that they have my credit card information, they keep withdrawing money every month as part of their VIP program (Which I did not sign up for). And there is no way to cancel this. It's so annoying and I'm so upset that a company would handle my personal information like this. Stay away from this company
I made a purchase a while ago, and now that they have my credit card information, they keep withdrawing money every month as part of their VIP program (Which I did not sign up for). And there is no way to cancel this. It's so annoying and I'm so upset that a company would handle my personal information like this. Stay away from this company
Tip for consumers:
They keep taking my money and there is no way to stop it
I've been waiting two months for my package. I got no word on shipping information for a month and a half and then it declared itself as shipped but has been sitting at the Jamaica ny airport for three weeks and hasn't moved. No one will help me or get back to me but they send me multiple emails a day on all this new and "wonderful" product I should buy. Ya right. I'll never give them another cent
Ordered swimsuits and a few other things I needed for vacation. Paid for overnight shipping 5 days before arrival and never received the package. When I called to ask that they reship it they said I had to wait 15 days to declare the package lost them call back. No help whatsoever, truly some of the worst customer service I've experienced.
I had to make multiple calls and emails to finally get a refund. Canceled my subscription and will never order again.
Thank you for reviewing us Shakira!
We are very sorry to hear that you have a negative opinion related to Adore Me.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best regards,
Adore Me
help@adoreme.com
I received a very damaged, empty box after waiting nearly a month for shipping. I have contacted customer service serveral times and can't even get a reply back. They don't seem to care at all. I'm just the idiot that spent $40 on a box. I'm going to have to contact my bank and file a claim for fraud and hope I can get my money back. Their stuff looks cute, but don't order from them. There are tons of other websites with much better customer service.
I needed to order 3 gift cards for Christmas, on the app, I was only "allowed" to add one to my order…the instructions said that I'd get an email with the gift card…it's been a month and it still hasn't arrived. And needless to say, I'm now glad that I was only order one and not the 3 that I needed or I'd be out $150 instead of the $50…and I'm still 3 gifts short in my planning. VERY disappointed.
Hello Tracy,
Thanks for letting us know about your E-Gift Card.
Sorry to hear you didn't receive your E-Gift Card email.
***To make sure we eliminate all possibilities - please check your email address's spam/trash/junk folder to see if it landed in there.***
If that's not the case, you can either contact us by email at help@adoreme.com or reach out to us at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. (EST) for more information. And don't stress about carving time out of your schedule - the average wait time is under 1 minute!
Also, if you need assistance with anything else, please let me know. I'm happy to help!
Best,
I have not ordered from This site in over 10 months. They recently changed my card almost 400 dollars and refuse to give me the full amount back. They will only allow me a "refund as a one time courtesy" this site is a scam and doesn't care about the happiness of their customers. They are hard to contact and when you do put in a customer service request it takes over 24 hours for them to get back to you.
Hi Kacie,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to elaborate on your discontent further by email, chat, or call again so that we can be able to make this right.
If there is anything else you would like assistance with, please let us know. We're here to support you.
Best,
Adore Me
help@adoreme.com
I paid extra for expedited shipping and the items were late, not very good quality, and I never did get my refund from an item I sent back in a previous order. Every single time I order there's some "unexpected delay" for it to ship which I could understand once or twice but not with every order. Id love a shipping refund since you all didn't honor the shipping time frame by any reasonable number of days.
Hello Elizabeth,
Thank you for taking your time to review us! We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately. I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
I canceled my subscription in June 2023. Fast forward to October 2023, I am charged $279 for returns "they never received". I did return the items, followed by my cancellation. Never once did I receive notification that they didn't receive the return until October…on the same day they charged my account. Call customer service? Did that, and they hung up 3 times after connection. Nothing but problems from this company.
Tip for consumers:
Charged for items I did not keep with no notice and cannot connect with customer service.
Products used:
None - I returned all items but were still charged for them.
Hi Kim,
Thanks for taking the time to review us!
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
After initiating a more detailed investigation regarding your case, I was able to see you were assisted by one of our customer service representatives and we refunded this charge back to your card and explained the situation.
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com
Returned an unopened box well within the return window and they lied and claimed I didn't. Charged me over 300 dollars for a product I don't have THREE MONTHS after I returned it. Customer service refuses to help. They say it's against their policy to refund me. Currently reporting them to the authorities. DO NOT BUY FROM THESE PEOPLE.
Hello Janae,
Thank you for your feedback!
Upon further investigating, I could see that you have been contacted by our customer service representatives and you were refunded in full for your order.
Let us know if there is anything further we may do to help.
Best regards,
Adore Me
help@adoreme.com
I order 5 sets a month ago. My order is still processing. I called customer service this morning asking for a refund m, the lady in the other line said my apologies but we can't offer a refund till
It's mailed out. Makes no sense to me! Either send me my order or refund my money. And no I don't want a 15% off as the company emailed me because I will not be ordering from AdoreMe ever again.
Hi Amber,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted through the email with the order.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
I ordered an order and it should have been received be Feb 4th. They cancelled my order, without notice, until I called. Then they told me it would take 2 days to get any reply on why my order was cancelled. Then "Rosalinda A" kindly hung up on me because I asked her to reorder my order. She talk over my husband, then my self for a good 10 minutes. Terrible TERRIBLE customer service! We will NEVER order form them again. And the idea of doing an elite box... laughable!
I was wanting to start the subscription service, but I can't imagine they would ship that since alita generally over $300!
Mind you, it was for Valentine's Day! I asked to replace the order and overnight it and they told me they don't have priority shipping! What?
I'm so frustrated with the customer service with this company it's ridiculous. The only thing that would make this somewhat right is to overnight our order. I was told they can't help with that and they will call me back in 2 days to let me know if I can re order? Make no sense. I will tell as many people I know about my experience. I will not give any good feedback for this!
Tip for consumers:
Steer clear of Adoreme! There are plenty of reviews.
Products used:
They cancelled my order because it was “too large”
Hello April,
Thanks for your review,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We pride ourselves on providing great customer service and we'd like to do the same for you.
We would want to look into your case specifically to address it with a suitable resolution. Unfortunately, we cannot identify your account through this application.
Please reach out to us on call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. or by chat. We'd like to discuss the matter further with you and see how we can make things good.
We look forward to hearing from you and earning you back your business.
XO,
Adore Me
help@adoreme.com
I purchased an item and was given an estimated shipping date. When that date came and I still had not received my item, I contacted customer support. It was only then that I learned that my order was delayed (and even that was a guess because they just had no new information available).
It is extremely frustrating to not have received any information about my order under I took the time to call and inquire. It is standard for companies to inform customers when there's been a delay. I had bought this item as a gift. Because I was not informed about the delay, I could not plan around it. I will now have to go out of my way and pay to ship this item myself.
I am extremely dissatisfied with the customer service policy and the lack of communication is unacceptable. There was absolutely no regard for the inconvenience this caused! No attempts were made to make the situation better. I was not offered a credit, a refund, nothing! If this is the typical Adore Me experience, I will not be shopping here again.
Thank you for reviewing us Melissa!
We are very sorry to hear that you have a negative opinion related to Adore Me.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best regards,
Adore Me
help@adoreme.com
I was charged 3 different times for all the items in the box, which is usually $200+, because they didn't get the box back in time. Every time I returned the box to my post office within the 7 day period for trying on. Every time they charged me it was for a box that was a few months ago. Why don't they notify the customers sooner that they didn't receive the box? I don't know, maybe they just want to try charging people for old boxes to get more money. Either way, I have had to cancel my subscription to this site because of the terrible return policies. I have attached the response I get everytime I complain about this happening
Products used:
Bras and underwear
Hello,
Thanks for reviewing us and bringing this to our attention.
We apologize for the inconvenience this unfortunate occurrence may have caused.
I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
It is not our intention to create inconveniences for our customers while ordering and we wish to ensure a great customer experience and minimize any discomfort as much as possible.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com
Because your company is a liar because you tried to unauthorize stealing money from my account when every item was returned the way it was sent to me. That's bull crap. I want the world to know that you guys are phonies.
Hello,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. This is not the type of service we want to offer our customers.
We appreciate your feedback and I am going to forward your concern to the most appropriate department, in order to improve our services.
Upon further investigation, I could see that you have been contacted by our customer care representatives and you were provided with a resolution for these unfortunate occurrences.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
help@adoreme.com
I wish I could review the items from my initial order but nearly a month after placing it I have still not received my box. To make matters even more special my 7 day return for r exchange period started on the day the company site said I should receive my order even though it has been sitting in one spot for 5 days still 700 miles from here with no date available for an estimated delivery. They use a company called Pitney Bowes for their shipping instead of a simple flat rate usps box that would deliver in 3-5 days anywhere in the country. If possible I would rate 0/5 because as it looks I will be charged for items that I will never see before being charged and will not have the ability to return or exchange anything. Every time I have reached out to customer support I am just sent a copy/paste about how covid is impacting the shipping even though the many other items I order from e-tailers all over the country have had no issues whatsoever. I really wanted to love this but poor choices by whoever chose their shipping have lost me as a customer.
Tip for consumers:
Steer clear... I took their word at face value regarding 3-5 day shipping but am still sitting here a month after placing an order with no idea when I will receive it
Products used:
None as it doesn’t appear that I will ever receive an order
Hi Amy,
Thank you for taking the time to review us.
I am very sorry to hear you had such an unpleasant experience with the shipment process of your box. We truly understand how important it is for you to not only receive quality products and services but to also receive your package in a timely manner.
However, even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate all the feedback received, therefore let me inform you that I already sent your experience to the relevant team, to be reviewed so we can explore all options and continue improving our services.
Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however, I will need your email address to do so.
Therefore, can you please contact us again by chat, email, or phone so that we can be able to assist you?
We look forward to hearing from you again. And, please let us know if there is anything further we may do to help. We're here to support you.
Best,
Adore Me
help@adoreme.com
I tried the service for trying on the products before buying. I kept everything neat and organized exactly as instructed. After I sent back the products I didn't want, they sent me a bill for about half of the value of the returned products for them being dirty, ect. I sent them back in pristine condition. They did refund me for the fees, but now I don't ever want to order from this company again. What a scam!
Hi Ariel,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding the damaged items to the relevant team to be reviewed and taken into consideration.
However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
I have returned three different boxes, each of them nicely wrapped and organized after having tried the on once for a couple of minutes. I have been charged $15-20 per item every time with notes that the items are damaged upon return. I understand USPS isn't great and could excuse being charged once, but every time is ridiculous. I don't get the items back and never see evidence of this damage. I'm just charged. This is ridiculous and a scam for money.
Hi Chelsea,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Therefore, we have forwarded your feedback to the relevant team to be reviewed and taken into consideration.
Moreover, I would like you to know that your experience has been forwarded to one of our agents, and would be more than happy to assist you further by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
XO,
Adore Me
help@adoreme.com
Items arrive at least a week late every time and it's not unusual to be missing something you ordered. The return process is easy but they also "never receive" returned items at the warehouse and charge you a $5 fee. Canceled my membership. Not worth the hassle.
Tip for consumers:
Don’t get a membership.
Hello Naomi,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed completely, shipped, and delivered in a timely manner.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please reach out to us on call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p. M or by email at help@adoreme.com. We'd like to discuss the matter further with you and see how we can make things good.
We look forward to hearing from you and earning you back your business.
XO,
Adore Me
The service is horrible. The products are repeated on elite. I got 3 boxes recently and they all had an item that I already owned. I don't need 2 and they wouldn't allow a refund or anything. I could only return it for a new color. Which I also didn't want. I wanted a new option. So i cancelled. I was tired of dealing with getting the same items all the time.
They were nice but never helpful or wouldn’t offer any solution but just apologized. There wasn’t any urgency to help me or give me a refund. This is the 2nd time I’ve tried this company and we met both times with problems. I will not ever renew or buy from again.
They had fun prints and good options of pajamas, style, lingerie etc.
It was always a surprise cause I was on elite. So I never really chose them myself but I liked what they gave me mostly.
Hi Leslie,
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered with your Elite membership.
We'll keep working to prevent this issue from happening as we want to ensure you love the Elite experience.
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
help@adoreme.com
AVOID THIS COMPANY!
It's been over a month since my purchase and I've yet to receive my order. Customer service told me to call back in a couple of days if the package had not arrived. Called again since the package did not arrive and they gave me the same canned response to wait longer (another week).
When asked to speak to a supervisor or manager, I was told they could not transfer my call.
I would never recommend this company to anyone. Customer service has had ample opportunity to resolve the issue, but has failed to do so.
Hi Drew,
Thanks for taking the time to write this review.
We're sorry to hear that you haven't received the order and for the difficulties that you have encountered. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
Moreover, even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed or lost due to external factors beyond our control.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order. We always guarantee assistance whatever may happen to your package.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our services.
If there is anything else that we can assist you with at this time, please let us know.
XO,
Adore Me
help@adoreme.com
I recently ordered a large order and had a ton of store credit since I didn't purchase at all while pregnant. Cancelled with no explanation. I reorder, inconvenient as the sale had ended, but placed another several hundred dollar order. Cancelled within two days with no reason. Im wanting a refund of my store credit and to cancel my membership.
Hi Katie,
Thank you for taking the time for the review!
We are very sorry to hear that our services did not meet up with your expectations. We appreciate all the feedback received, therefore let me inform you that I already sent yours to the relevant team for it to be reviewed and taken into consideration.
Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however, I will need your order number to do so. Unfortunately, we are unable to identify your account through this application.
I am sorry that I was not able to assist you immediately.
We look forward to hearing from you. Please let us know if there is anything further, we may do to help, we are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com.
Ordered several sets. Products are definitely overpriced for what you receive from quality and design vs. price. Also received the shipment with the outside package unsealed. Luckily only one item was missing. I notified the company and they basically ignored my issue. Why would you not replace the missing item? The items were ordered as sets...replace the missing item and fulfill the order. A $5 store credit is not a satisfactory solution to a problem that you created.
As discussed previously, they did not care to resolve the issue that they created.
Tried something new.
It was hard to tell the style and quality from the pictures on the internet, but they looked interesting and had others who had ordered from Adore Me.
Hi Kristina,
Thank you for your feedback! We are very sorry for any inconvenience the shipping of your product may have caused.
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward your review to the relevant team, so they can look into this matter. Upon further investigation,
I could see that you have been assisted by our customer service representatives and you were issued a coupon to replace your set. Let us know if there is anything further we may do to help.
Best regards,
Adore Me
help@adoreme.com.
Place and order... look for it to ship, only to find out that all of a sudden it was on back order... By now we have to know supply and demand... this will not keep me from ordering in the future, but I hope adore does better in the new order
Hello Tyrone,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
Order was not processed for 1+ weeks. No proactive communication other than boiler plate statement after repeated attempts to have information provided. Never received an explanation other than a spike in orders. Oh they did provide $5 credit.
Hello Paul,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
I took a chance and joined. I enrolled in the elite membership in February. The shipment tracking still shows a label was created 2/28/22. It has been over a month with no update and no box. I have asked a few times in the past few weeks for my $20 to be refunded and keep getting told to wait. I am NOT happy and there is no reason it should take this long to ship. Do not order from here!
Tip for consumers:
Do not order from them. You won’t get your shipment and they will not make it right!!!
Products used:
I ordered the elite box and never received it so I am not sure what they picked.
Hi Jennifer,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and best assist.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hello Andrea,
Thanks for reaching out to us.
I'm happy to confirm that I processed a refund on your behalf.
You'll receive a separate email confirmation with the refund details.
I'm confirming that we've unsubscribed you from Adore Me's VIP membership and you're no longer a part of the monthly subscription.
**You're welcome to try our Pay-As-You-Go shopping option whenever you want (and enjoy great deals!), or our monthly Elite subscription service for monthly deliveries of curated box selections.**
Should you have any other questions—or interest in shopping with us again!—I'd be more than happy to help. We'll miss you!
Best,