Adorama has a rating of 2.43 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Adorama most frequently mention customer service, business days, and credit card problems. Adorama ranks 187th among Photography Equipment sites.
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So I called about pricing and I was transferred to a guy named Jeff and Jeff was quite a character. Kinda reminds me of a drug dealer that wants you to hurry up and buy before the cop see him. Absolutely the wrong guy to be answering the phones at Adorama. Jeff if you're reading this don't bring that bad energy into a great place like Adorama because we don't like it. And I'm speaking for the masses because my buddy stated the same thing. Come on dude we are both trying to make it in a cold world a little bit of joy warms it up a little.
Searched for the Glow modifier (used) on Google and got results including the one pictured below that clearly shows the items as having free 2-day shipping and zero shipping charges. Clicked on the link, added to my cart and at checkout, a shipping charge of $15.20 was added. Contacted customer service via chat and was told - repeatedly - that only new items qualified for free shipping. Sent her link to the search results as well as this screenshot and still got the same reply. She said that if I had an issue, I needed to talk to marketing as she was sales -- duh, I was trying to buy this item as it was advertised. So instead of deducting the shipping charge, processing my order and then her contacting marketing to let them know that there was an issue she put the 'blame' and legwork on me, the customer. Posted this on their FB page and a different person responded asking me to send the link to her email address - which I did but it was already in the chat transcript so no sure why she did not have access to it - and got a reply that she would forward to marketing. So, at the end of the day, Adorama does not live up to what they advertise - clearly advertise - which makes everything else they state suspect, especially condition of items.
Great and beautiful speakers. Little problem with delivery... protective styrofoam in original packaging is totally broken... 4 metal plates for standing bottom is missing.
I ordered boxes to archive my father's 35mm slides. I was pleased with the boxes, very good quality and the delivery was prompt. My only criticism is that the outer package was crushed and slightly ripped in the corners where there was inflatable fill to keep the product from shifting, though the product was not damaged at all.
The battery backup was sold by Adorama was the best deal I could find.
Being quite a heavy piece, the parcel experienced some damages during shippment.
Thankfully the unit is still working fine, at least for now.
Great product! Great packaging and received earlier than expected. The results after the first use were great and exactly what I expected out of these products!
Satisfied with delivery. The technological characteristics of the camera confirmed my expectations. Already applied in practice, the photos turned out to be just wonderful.
I was searching for an affordable camera package and found a very good one at Adorama.com. I showed the listing to a cinematographer friend and he thought it was a great deal: Canon camera with zoom lens at a discounted price. He advised I purchase it and I did. Have been very happy. I get my memory cards from Adorama too.
Hi there, the delivery arrived on time, but there was a part missing. I spoke to the manufacturer about how to put it together and they mentioned there should have been a separate plastic baggie taped to the teleprompter with knobs that attach everything to the tripod. This part is missing and we have it attached with clothespins. We would like to receive the missing pieces in order to stabilize the devices and camera and ensure professional quality. This is being delivered directly to our company's CEO's home for increased virtual livestreaming events and videos.
Thank you!
Make a long story short, I received a defective lens and had some issues with shipping. After I reached out to Adorama they overnighted me a new lens. I really needed it by this weekend, as I have a shoot. I've always shopped at Adorama because they have the best prices and their customer service is 99% of the time on point. The only reason I didn't give them 5 stars is that there was an issue and it took longer than I liked to resolve it, but overall, I am very grateful Nancy from Adorama reached out to me and resolved this issue exceeding my expectations.
Hi John,
It pains me to see the experience you recently had with us.
I'd like to look into what happened. If you have a moment, can you please send me your order number? Please email me at nancym@adorama.com
Looking forward,
Nancy Miller
Adorama CS Ambassador
Yamaha has been around for quite some time and I have always enjoyed the sound that this product has given me over the years so I'd like to thank the makers of such a product with an awesome sound
I received some binoculars from Adorama in a large box with a little bit of bubble filler. Since the binoculars are mil-spec tough I wasn't that concerned, but a smaller box with better filler would have both been better and less wasteful. Everything else about the experience was great. I couldn't find a lower price anywhere else, and the communication during shipping was top notch. I will be ordering from them again.
I ordered the Fujifilm X A7 through Adorama and purchased the premium package!
It was nice because everything was set and wasn't a headache to find things.
Only thing, the camera bag that was included in the premium package was backordered so I don't have information on when that part of the package will arrive.
The flashpoint xplor 600 is an excellent strobe. Wicked fast recycle time, modeling light and powerful! I almost accidently bought the non-ttl version as the description is confusing *see attached. If you're purchasing the xplor 600, also get a C stand if you don't already have one; don't put an expensive strobe on a cheap/flimsy stand, especially on a boom arm. Watch videos/tutorials on setting up the light; I had a problem with the unit always switching to multi-mode after one shot, but think I have it sorted out now. I would upload sample photos, but a 5mb file size limit is much too small
Adorama is a great company and I like supporting them with my business but UPS could do better for their customers. My shopping experience was easy enough, but receiving my package became a distressing problem when the package missed two deliveries. I finally picked it up today, however, and I am very happy with the camera.
Tip for consumers:
If you can, use USPS for shipping or have the package go to a UPS Customer Center.
Products used:
Sony PMW-F5
The process of purchasing gear went very smoothly. Nothing was confusing, and it all seemed very streamlined. Package arrived a day later than the free expedited shipping promised(1-3 days). However, when it did finally come, the package was in great condition and the gear was definitely new.
Great sound! These were purchased for a Father's Day gift and have been very well received. I enjoy listening to a wide range of music and I have no complaints.
I got a good deal from Adorama for DJI Ronin SC and they shipped part of the order quickly and second part of the order I am still eating as they don't have stock. Excellent service, I prefer to shop here with the trust.
Arrived as was informed. Packaging in good shape. No complaints. Will be using in the next few days.
The monitor looks real nice for a hundred dollar monitor. Its comes with all the cords in need and looks kinda clean.
Awesome products for the given prices - if you need a quality tripod or a reliable camera or anything for photography or videography they cover your back. Manfrotto Befree tripod I purchased is heavy duty and perfect for using it on my travels. Only complaints are the shipping sometimes takes more time than expected.
Great ink for our photo booth, wish the paper was a bit thicker. Consistent cartridges that work easily & well in the printer.
Very smooth transaction, quick shipping, very well company to do business with, very good selection of equipment to choose from.
Pretty cool - always fast delivery, cheap prices, but if you need customer service things get a little more complicated...
I finally received everything. Had a little trouble with drop shipping from Manfrotto. But once I established the problem I received the rest of my order fairly quickly.
The new standard - i just purchased the manfrotto 055xprob tripod with a 484rc2 ball head camera mount. So far im satisfied but i can see some potential problems with the ball head: sand or other fine debris being blown around and possibly in the ball joint. The site itself deserves top marks but the company took off a week for passover which delayed my orders delivery just as long as their break. I can't bust their balls for their beliefs but i can state that it certainly constipates the flow of receipt of ordered products. I have no reason to deal with customer service so ill pass that on as a good sign and recommend their services to anyone looking for a reputable company with competitive prices... so to update on the product purchased i have this to say: the tripod is a little heavy for longer hikes but the capabilities are worth the weight, the height that it can reach when fully extended is quite impressive, several inches above my head and im over 6'. I think i ought to start saving for the gitzo mountaineer carbon fiber tripod for the long foot bound journeys. The case adorama included was much larger than the tripod :( its a pain in the $#*! to have the tripod in because its so loose. So far soo good with the ball head, its a simple pleasure to use, i really dig the extra little safety for the quick release! Saved me a few times.
This Canon is amazing and is prepared to all kind off shots... All kind of weather... All kind of time, day or night... This is a brutal photos machine
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.
Serving customers for more than 30 years, Adorama has grown from its flagship NYC store to include the leading online destination for photography, imaging and consumer electronics. Adorama's vast product offerings encompass home entertainment, mobile computing, and professional video and audio, while its services include an in-house photo lab, AdoramaPix, pro equipment rental at Adorama Rental Company and the award-winning Adorama Learning Center, which offers free education for photographers in video channels such as the popular AdoramaTV.
Our goal is to help you capture and enjoy life's most precious moments
Whether you're a top photographer, a beginner, or someone who just wants to enjoy the latest in home theater, you will be treated like a pro. Since 1975, we've never thought of ourselves as just a store. Instead, we've been a silent partner to professionals at almost every news organization, modeling agency, magazine, newspaper, and studio. Our customers have shot some of finest and most viewed pictures ever taken.
At Adorama, we care about your image as much as you do. That's why we guide every decision we make by asking the question, "How do we create the very best experience for you in our store, online, and when you're in the field?" We listen to the things that concern you most and try to anticipate what you need before you need it.
You will get what you're looking for as quickly as possible and it will be in stock
When it comes to fast shipping, we're practically in a league of our own. If we get your order before 8PM ET on Monday-Thursday (Fridays before 1pm), our new, state-of-art warehouse will make a heroic attempt to ship your order the same day you place it.
Provide the lowest prices and best value
Providing the lowest prices possible is in our very DNA. In fact, we even create our own exclusive products to help you enjoy significant savings.
Hi Gayla,
I'm sorry if you received the order missing a part. Can you please send me your order number so I can look into this?
You can email me at nancym@adorama.com
Looking forward,
Nancy Miller
Adorama CS Ambassador