Adorama

They are very shady in the estimates for trade in values. Get different answers and price points. Also pre ordered a body camera, did not ship when came in even though was listed on their website as available and even was told it was in stock. Will not recommend, trade or buy from this company. Not a great experience at all. Customer service is terrible

Adorama.com sells items (in my case, a $500 camera) that are not in stock. They do not inform you before hand that it will be backordered and shipped when it becomes available. This is an unethical business practice. Other companies will inform buyers and put on their website: "Not in Stock" or "Pre-order Here."

WARNING, WARNING! Very sorry to say that I ordered over $10,000 worth of photography equipment from Adorama's eBay Store front and they refused to issue reward points. Polly P. (Adorama Customer Service) stated the their Adorama eBay Store was a third party, not eligible for any reward points from the Company. Not a good way to treat their costumers to say the least!

I ordered masks and having not received them within the ten-day period I contacted Adorama and
They convinced me to wait. I was leaving for five days and really needed them. Did not get them
Before I left and they were still not there when I returned. I again contacted them and asked that they
Send the replacement "expedited" due to their poor handling of the situation. Of course, they did NOT
And I am still waiting for my masks five days after my request.

Adorama shipped my product quickly and it arrived in perfect condition, however the packaging was terrible. The product clearly did not fit in the box that was used, so extra cardboard was taped to the end to try to cover it. Only the tape did not hold so it nearly fell apart and arrived with packing material sticking out. Upon opening, there was hardly any padding material used at all. Again, thankfully the product arrived in perfect condition regardless, but I'm not excited about using this site again if I need to be this concerned about the condition of the packing and product when ordering.

We ordered a new Nikon P900 for a birthday gift. The camera did not arrive until 2 days after the birthday celebration. UPS has an irregular delivery schedule to *******, Panama City, Florida. 2 to 3 day free delivery to VIP customers failed this time.

I placed the order on May 24 (6 Items) and the Items were delivered by May 27, that's fast but the packing was not that great and as it was ripped. After completing my set-up, 2 items (Center Speaker n Sub-woofer) were not functioning properly. When I called Adorama customer support "Dixie" said, we need to work with Jamo Customer Support and get the issue fixed OR If we are not happy with product resolution we can even return the entire set of products before 30 days. Due to Covid-19 not able to reach Jamo CS yet, however will call them, understand the issue and will take a decision on my return process. I wish the return process would be simple like UPS Pick-up or Return Labels sent to customer to have hassle free returns.

I ordered a C-Stand with a 40" boom arm and then an extra boom arm and a hard drive. Everything arrived on the delivery date, but when I unboxed the C-Stand the boom arm that was supposed to be packed in wasn't there. Very frustrating.

I recently purchased three used Nikon Lens from Adorama. All three arrive as expected and on time. What I didn't expect was the unusual packaging. Two of the lens arrive packed in Nikon Cases, no problem. However, the most expense lens (approx $700) arrived in a plastic "zip lock" type bag - no case of any kind. The last time I checked a 16mm -80mm Nikon zoom lens is considered to be fairly fragile. When I finally got through to a real person in NYC and not in the Philippians I was told this. "When you buy used or reconditioned lens they don't come with cases." Strange that two out of three lens did come with cases, so much for that comment. I then looked at their website to see if they even did carry a case for it. Sure enough they had a used case for this exact lens in E+ condition for $21.95 plus shipping. (Yes, I had to purchase it and pay to ship it)
Ponder this? I have spent just over $5,000 on photographic equipment this past month and I have purchased it through various vendors just to see how professional they were. With Adorama they had a $950+ order and chose to send a fairly expensive lens in a plastic bag rather then put it in a $15 to $20 case. The bottom line is they got their $21.95 for the case but lost thousands of dollars in future orders. Not what I would call a smart or profitable business decision on their part. Is it a Good Product - Yes / Good Customer Relations - NO / Common Sense - Apparently Not

Dr. Gary H. Kadow
The Villages, FL

4k quality isn't good enough. It is great for those who just started working with full-frame cameras. Great value for this quality, but not for pros.

Late to process order and information on Availability of the product not always accurate. Am disappointed

I really desired to like Adorama, but I can't suggest them at all because I have had problems with both of my past purchases through Adorama and the owner’s attitude and the customer support team service has been very cold and annoying.

Okay first of all I would like to say this was my first time ordering from Adorama cameras. I went online on cyber Monday to get a good deal... I ordered a camera and never received a confirmation that they sent my order. I started to get concerned cause it had been 8 days. So I had to contact them and after 2 days later finally got a email saying they where sorry they where out of stock. It would have been nice for them to have gotten back to me before 10 days. If I hadn't emailed them how long would it have been before they got back to me. Very unprofessional. I am going on a trip to NZ for Christmas and wanted to have a nice camera to take pictures. It was my first and last time using Adorama cameras!

Date Ordered: 11/21/2010 Order #: *******-1

I ordered an iPad via Adorama.com and two days later received an Email stating that they have cancelled the order because of: "The reason is this item is only sold in our store and not through the Internet."
In the mean time, I have already purchases an extended warranty and had to cancel it with penalties. When inquired their reply was: "We do not even hold them in our warehouse for
Shipping."