• Adidas

Adidas

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Overview

Adidas has a rating of 1.87 stars from 389 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Adidas most frequently mention customer service, business days, and next day problems. Adidas ranks 358th among Sportswear sites.

  • Service
    145
  • Value
    132
  • Shipping
    133
  • Returns
    124
  • Quality
    123
Positive reviews (last 12 months): 9.5%
Positive
8
Neutral
2
Negative
74
77
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service sucks, and is NOT "open 24/7."
How would you rate Adidas?
Top Positive Review

“Shoes”

Kumar V.
2/25/24

Very nice and comfotable for me but highly rate shoes and footwears.I wear after looking so handsome.

Top Critical Review

“Bad delivery system. Website is pretty though.”

Stanislav P.
2/9/24

So 2 stars only because they have a good website and people at customer support are willing to explain... To explain why when I ordered a shoe and it stated delivery in 3 days, but it took 13 days to get from Germany to Greece. It didn't fit. They asked me to send it back, 2 more weeks, my money back 1, more week, new order... not gonna happen. 2004 I was buying from ebay from USA and had my order delivered faster than this joke.

Reviews (389)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (155)
Thumbnail of user jaielohrenzvdndb
6 reviews
0 helpful votes
March 22nd, 2024

Adidas offers a wide range of sportswear and footwear, but I've found their products to be hit or miss in terms of quality. While some items have held up well over time, others have shown signs of wear much sooner than expected. Additionally, I've had mixed experiences with their customer service when trying to address issues with defective merchandise

Thumbnail of user johnnyh367
4 reviews
4 helpful votes
February 25th, 2023

I used to love Adidas for their quality and stylish designs, but unfortunately, I have noticed a decline in both areas recently. The clothing items I have purchased lately have not held up well after a few washes and have started to lose their shape and color. The designs seem to have become repetitive and lack the innovation that I used to appreciate. Despite this, I still appreciate the brand's commitment to sustainability and ethical production practices. 3 out of 5 stars.

Service
Value
Quality
Thumbnail of user ivan.valerio22
1 review
0 helpful votes
October 5th, 2023

I use your website quite often and feel like it would be easier to manage my orders and find products if you modernized your technology like Gillette has on their website. Their chatbot is super easy to navigate.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidj2059
1 review
0 helpful votes
July 28th, 2021

I was waiting for my shoes this time longer than before. Also my order was not the same as described on the website. So I hope that you will change the way you do it. And in the future, I will be more satisfied.

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesc384
5 reviews
0 helpful votes
March 11th, 2019

Popular brand and a nice quality products, but why the prices are so high? You can have more customers if you lower your prices. I will buy all the products :D

Thumbnail of user lilyf31
1 review
1 helpful vote
February 18th, 2020

I am very disappointed with Adidas shoes recently. I was a huge fan of them and I never bought any pair of shoes other than Adidas but the last couple of shoes I bought were just disaster and they were somehow fully destroyed after 3 months of use. Quality is ok. Size is fit for me, but the service is very bad.
I do not buy again.

Thumbnail of user maraf2
12 reviews
89 helpful votes
November 20th, 2016

3 stars for the 3 stripes

Thumbnail of user hileyp
44 reviews
190 helpful votes
April 14th, 2020

They've got a great assortment there. The quality is above average and prices are below average. Nevertheless, it gets spoiled by support or by the absence of it.

Thumbnail of user marial249
2 reviews
6 helpful votes
March 15th, 2018

Lately I've noticed that your price is higher than years before, meanwhile the quality of your service hasn't really change.

Thumbnail of user alexandera75
22 reviews
66 helpful votes
January 22nd, 2019

Adidas is a very popular brand. They offer high quality products, but they sometimes come with a high price. Too high if you ask me. One jacket can cost a few hundred dollars/euros/pounds. Some models of shoes are too overhyped and the prices from resellers are absurdly high. If you want for an instance Yeezy Boost sneakers (350 V1/V2; 750), you will have to either buy them from an Adidas store, but they run out of stock immediately, or you can buy them from a reseller way overpriced. Adidas as a brand is highly used by athletes, public figures, people from all over the globe. But their high prices can turn somebody away from them and that somebody can consider a different brand instead of Adidas.

Service
Value
Shipping
Returns
Quality
21 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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