ADCP

I am very disappointed with adcp services. I have emailed several time but they don't care to reply.
If you go to there office they say we have not started our shift. No one ready to help rude people.
I want to have a early termination of my contract. But they guy who Handles the department he from (Sudan) and it seems like he don't like to work. If you go to him he will say just send email they will reply.
Very bad experience.

The delays and non-responsive approach is causing hardship to tenants & this are ending up in tenants loosing on the deposit refunds & penalties. We know it is challenging time & lower market demand due to this pandemic but ADCP should also remember that we as tenants are also more affected by loss of job & salary cuts across the industry. Hope ADCP takes appropriate steps to improve on their customer service & avoid further hardships to the tenants.

I cannot recommend any one to this real estate. They have poorest facility management procedure. 2 years this real estate collected municipality fee for me but did not pay to municipality. Sent numerous emails and calls and they keep promising to refund the money. Almost 3 months i have not received the money for my 2 years municipality fee in their holding

I keep sending reminders upon reminder for my requests. But no clear response from ADCP. Very disastrous management.

Requesting for a copy of tenancy contract for more than two weeks now. Requested through portal, e-mailed on a daily basis to contact adcp mail ID and also called the customer service desk. No positive response yet

Have raised morethan 10 complaints in the last couple of months and the issues are still there. Worst maintenance support

From last 7 days I am calling them but still no one is coming for the maintenance, as I have taken a new lease and without completing some basic maintenance work can not shift to the apartment.

A minute ago

Completely Non Professional and Non Competitive Staff. They don't idea how to handle project's Maintenance. Their chosen Maintenance Contractors delayed all the Maintenance Requests by saying ADCP must approve, by that time tanent will be a shuttlecock between ADCP and their selected Maintenance Contractors. ADCP Call Centre is utter careless, they never take you seriously. In my project, I have been compromised 3 times with Safety at their Property in Al Nahda, Sharjah. They don't have a concept of Tanent's Safety. One Security Gentleman is assigned for 12 hours without any off for months, he has camera screen but has no access.

They save their money at the expense of the convenience of the tenant,There are some types of maintenance that are necessary and should not be neglected, I might cancel my contract with them because of their negligence

ADCP show poor response towards tenant maintenance requests and they will put all these accumulated maintenance on their properties on tenants head when they are vacating. A new tenant must vigilantly raise complains in email with supporting photos.

بسببهم وبدون وجه حق

I suffered a lot from dealing with this company, they are dealing with customers as if they are animals not human beings.
I submitted an early vacate request of the unit that I rented through them due to the termination from the company I work for.
After I waited more than three weeks until they cleared with me and returned to me part of the amount I paid, I was surprised that they presented a check that I gave to them and paid its amount to the police, and now I am being detained in the police station because of them, without any right.

عانيت كثيرا من التعامل مع هذه الشركة، تتعامل مع
المتعاملين بفوقيه وكأنهم حيوانات وليسوا بشرا
قدمت طلب إخلاء مبكر للوحدة العقارية التي استأجرها عن طريقهم بسبب انهاء خدماتي من الشركة التي أعمل بهم وكانت النتيجه أنهم ماطلوني لأكثر من ثلاثة أسابيع حتى أجرو المخالصة معي وأعادو لي جزا من المبالغ التي دفعتها
لكنني تفاجأت حاليا أنهم قدمو شيكا من الشيكات التي
كنت قد قدمتها لهم ودفعت قيمتها للشرطة وحاليا أنا محتجز في مركز الشرطة بسببهم وبدون أي ذنب.

I went ADCP 5days in a row, For a flat, Very disappointing customer service, and management should appoint some young staffs who can handle English language. And need some improvements. Thanks

Urgently need an authority to control ADCP activities. Closing the complaints & requests without resolving the issue

I was resident of ADCP building in Abu Dhabi.
They are with big name but unprofessional not responding your mails and calls. They hold my Deposit of AED 5000/- and now ignoring to return I have given them house in good condition than what they have handover me on my first day.
They have no reason to deduct anything from my deposit major so now they send me one sweet email of deductible of AED 150. + Taxes. When I asked them reason they don't feel bother to respond now. I had trust in the company I was ready to pay heavy deposit but now am suffering to get it back. Shame on you ADCP for hiring such unfair employees they are ruining your company names. Please look into this.

If you want to rent from adcp take a look on the vaccate section and the legal department in the bank and see people suffering there. Very easy to rent very hard to vaccate. You will almost always lose a lot of money if you vaccate otherwise you will have many trips to court. They depend on the fact that must pay a lawyer but they have a lawyer

The deposit was not refunded even after 2 months after vacating. Visited the branch multiple times and sent multiple mails, called the customer service. No response for the mails and when calling the customer service, the only response received is that the request is forwarded to the concerned team. Every time they give the same response. I vacated the ADCP due to the poor service and I took other private real estate. Stay away from ADCP. Every time I visit the ADCP office I see the staff shouting at the customers the staff is very rude to the customers.

ADCP is the worst real estate company in Abu Dhabi. Stay away from them! Worst customer service. High prices and bad services.

Stay away from ADCP! (Abu Dhabi Commercial Properties)

I keep on sending *** emails for more than 2 weeks (every working day) regarding my inquiry about renewal... no ***response.
I visited their Mussafah Branch twice... no positive response..., just told me to send *** emails.(they gave ***email add) that's why i keep on sending ***emails.
I try to call their landline (everyday) for more than 2 ***weeks... (busy--- every *** day)...
I registered and log on to their (new) Platform for inquiry... i send my inquiry..., unfortunately after one month... still inquiry... in their (new) ***platform.

They gave me 2 emails..., one email add is very fast in response..."Undeliverable: Delivery has failed to these recipients or groups"... nice ryt...

Anyway, im trying to understand them, this is during pandemic period...

Their call centre tops in negative points... they are not even eligible for single start...
A group of clueless ppl sitting out there to support.

I had been calling them for almost 6 days now but all i got are promises but nothing has happened worst experience dealing with them.

If you are reading this here is my golden advice. STAY AWAY FROM ADCP. It is a branch of ADCB that takes over a building if it defaults on payments. So in other words they are not at all a professional real estate. Worst management. The office receptionist is a watchman. That says it all. My building (Roda 2, Al Nahda) used to be the best apartment building in the area. ADCP took over 4 years ago and since it looks like a cemetery. The building stinks, no cleaning system, you cannot see through the windows because the glasses are covered in a thick layer of dust since they haven't washed the building in 4 years. Old tenants are forced to pay 25 to 40% more than new tenants. Their agents will accommodate you to move to another flat in the same building so you start paying 30 to 40% less rent. Most of my neighbors did that. Does this make sense? There are a thousand things to write but I hope you get an idea. ADCB senior management needs to get involved as ADCP gives a bad image to their parent. Unprofessional, totally confused, a headless chicken is what ADCP is. STAY AWAY! ZERO STARS.

POOR! POOR! POOR! MAINTENANCE, POOR! POOR! POOR! MAINTENANCE,.
POOR! POOR! POOR! MAINTENANCE, POOR! POOR! POOR! MAINTENANCE,

If you want to save your self from stress, please dont transact with them. Rhey will use your refund for nonsense reason. They are slow in processing everything especially your refund. I already vacate the flat almost 3 weeks now. They said they will redund my money once the inspection report is reasy. But until this time they are telling the inspection report is not ready. They used my refund. And they keep holding my remaining 5 cheques with them. Eventhough im no longer renting their flat. Almost everyday i keep doing follow-up with contact center, and even cisiting the office personally. Still no good response yet. I am really upset and dissappointed with their service. They dont even deserve 1 star in this review because of the stressful experience they are giving to their leasie.