• Acorn TV

Acorn TV

Overview

Acorn TV has a rating of 1.81 stars from 258 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Acorn TV most frequently mention customer service, credit card, and free trial problems. Acorn TV ranks 367th among TV Shows sites.

  • Service
    35
  • Value
    32
  • Shipping
    6
  • Returns
    15
  • Quality
    25

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Acorn TV has probably the worst Customer Service of any company I've ever dealt with.
  • I only discovered this after I lost my credit card and the payment was rejected through Roko.
How would you rate Acorn TV?
Top Positive Review

“5 Star Channel - When Subscribed Through Prime”

Shai B.
12/19/22

I previously wrote a 1-star review of Acorn TV and would like to comment. I mentioned before that I enjoyed watching the series/movies that Acorn has to offer, but the service and streaming were a big minus. I subscribed for a year but could no longer view anything after 3 months. Customer service didn't respond. I have since subscribed to the Acorn TV Channel through Amazon Prime Video and am pleased to say there are no service issues. I would not recommend subscribing to Acorn directly. Acorn has a lot of series/movies worth watching. I plan to switch to another channel, like PBS, at some point. Switching channels back and forth offers plenty of viewing enjoyment. Acorn is now one of my favorite channels, as long as the subscription is through Prime Video. Oh, and eventually Acorn did issue me a full refund.

Top Critical Review

“Doesn't deserve any stars.”

Frances L.
2/9/24

If you get on at all, the videos stream through in seconds. Totally impossible to watch. Constantly does beyond video you want to watch to the next in the series with no way to go to the one you want. Doesn't matter though since plays in a couple of seconds instead of the 90 minute episode length. Then it says can't play videos because there are too many people using account, when there is only one person using one device.

Reviews (258)

Rating

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Reviews that mention popular keywords

customer service (75) credit card (27)
Thumbnail of user shaib4
2 reviews
15 helpful votes
December 19th, 2022
• Updated review

I previously wrote a 1-star review of Acorn TV and would like to comment. I mentioned before that I enjoyed watching the series/movies that Acorn has to offer, but the service and streaming were a big minus. I subscribed for a year but could no longer view anything after 3 months. Customer service didn't respond. I have since subscribed to the Acorn TV Channel through Amazon Prime Video and am pleased to say there are no service issues. I would not recommend subscribing to Acorn directly. Acorn has a lot of series/movies worth watching. I plan to switch to another channel, like PBS, at some point. Switching channels back and forth offers plenty of viewing enjoyment. Acorn is now one of my favorite channels, as long as the subscription is through Prime Video. Oh, and eventually Acorn did issue me a full refund.

Would love to like Acorn TV but that's not possible
March 20th, 2021
• Previous review

I bought a 1 year subscription which I was very pleased with. I loved "A Place to Call Home", Keeping Faith", "Manhunt" & "Foyle's War." After almost three month of enjoying Acorn TV I was no longer able to view anything but trailers. I had previously watched on my computer, iPhone & Chromebook. Now I could not watch any movies/series at all on any of my devices. I have contacted Acorn TV support repeatedly for over a month and have not had my service restored or a refund issued. Very disappointed! I would not recommend that you waste your money.

Thumbnail of user melissah96
1 review
6 helpful votes
December 5th, 2016

I am a newer subscriber to Acorn TV and thoroughly adore all the programs. It has a wide range of programs to peak all interest.
Being able to view all my favorites on the go is wonderful. I watch it on my Apple Ipad, Iphone 6S, and my PC.

If you've never checked out Acorn TV your missing out.

Melissa, VA

Service
Value
Quality
Thumbnail of user patricko47
1 review
4 helpful votes
January 8th, 2017

For five dollars a month there is no comparison for the value. I have been a customer for a few years now, and I have have enjoyed the countless hours new content every week! I have had an issue with billing once, so I contacted the service department who were able to locate the problem and give me a refund. They even gave me an extra month due to the hassle! I couldn't have asked for a more courteous exchange! Would HIGHLY recommend this to my friends.

Thumbnail of user susane72
6 reviews
14 helpful votes
March 28th, 2017

This is by far my favourite streaming site. I love it so much that I watch it every day. The content is by and far British. Fantastic mysteries, dramas & comedies and great UK actors. Quality movies and shows for people who like their entertainment to be always
10 out of 10.

Thumbnail of user gwend128
1 review
2 helpful votes
June 21st, 2017

I recently signed up with Acorn.tv and had some issues attempting to log into the app on my tablet. I reached out via phone and received great service and help. Turns out I was logged in twice and it was causing some conflict. The customer service team walked me right through the process they were very courteous and professional. I let them know that I really love the programs and enjoy sitting down after a long day of work to watch. Thanks Acorn for providing great customer service and great programs!

Thumbnail of user jy179
1 review
3 helpful votes
February 18th, 2018

I couldnt do with out it. A family member is in an Adult Home and would be lost and lonely without AcornTV. Keep the wonderful programs coming. Thank AcornTV.

Thumbnail of user kena132
1 review
4 helpful votes
August 23rd, 2019

I see too many poor reviews of acorn, and don't understand why? They offer great shows at a very reasonable rate, less than half what Hulu or Netflix costs me a month, and I really enjoy the shows I watch, 19-2,800 Words which is a shame was cancelled after only three seasons, A Place to Call Home. I have had zero issues with this app, none. I love that being an American I get to watch brilliant writing from other countries, at $5.99 a month I don't know how anyone can complain about what they get here. But to each their own, I felt it necessary to write one just because I felt they were getting bad reviews and unjustly, so just my two cents, it's worth at least a chance if you have never seen it, get the free trial, find a few shows you like and sign up for a month, the only other app out there I can say is better is Kanopy but that is because it's free with a library card. And free is always better but acorn is next to free at $5.99.

Thumbnail of user joyceb15
7 reviews
14 helpful votes
February 24th, 2017

We have had a shaky start with program and surrendered for a few months but missed the PBS atmosphere. Got newest Apple TV for Christmas, EXCELLENT! Like the request a show you would like to see featured option. Appreciate the projected programs and those going away, as it helps to plan watching without the surprise of logging on for a certain program and finding it is missing. Have discovered Lord and Master and frankly hoping for a series three. The early stop, stutter and blacking out seem to be related to the device, not Acorn itself. Thanks

Thumbnail of user gc140
6 reviews
19 helpful votes
January 28th, 2019

My wife and I watch Acorn presentations via our Roku device. I seem to recall paying something like $50 for an annual subscription which is excellent value when we factor in the number of shows we have watched and enjoyed. In fact, a few of our very favorite shows are only available on Acorn. We did have a concurrent subscription to Britbox but didn't find any added value so we decided to drop Britbox. I see folks have complained about the application but as we use Roku we can't comment. Certainly we have never experienced freezing, downtime, etc. We would rate content as an 8 on a 10 point scale. Just don't have any notable complaints. Just want more as we are consuming content faster than it is available!

Thumbnail of user samuely37
1 review
7 helpful votes
July 30th, 2020

Definitely better than Australian Netflix and unlike a lot of streaming platforms has very good quality shows, even if they do have some buffering problems the content quality and the low price makes it more than worth it

Thumbnail of user judyc102
1 review
4 helpful votes
January 8th, 2018

Really? I can't believe some of these reviews. We love ACORN. The acting is overall very good. There are plenty of great shows to watch. But I have to admit to being disappointed in the writing on The Indian Doctor. It started with great promise and the acting was terrific with initial story lines engaging. It seemed that it got more farcical as it went on - until the ending was totally ludicrous! Sorry to see this show go down in flames. Though we are new to this service - we like it so far. And Foyle's War is always a plus -- consistently brilliant!

Thumbnail of user tinat20
9 reviews
54 helpful votes
August 28th, 2018

I have no complaints but I also rarely use the app. I watch on a regular PC using an old TV as a monitor. The few times I have used the app on my Samsung Galaxy, it has worked fine. The shows are great but it seems like they are very current or from the 70s with little in between. Add more shows please!

Thumbnail of user wendyc75
1 review
4 helpful votes
December 7th, 2016

I recently signed up with Acorn.tv and was trying to download on my iphone... I called in-they knew exactly how to walk me through downloading the app and even sent a follow up email with additional instructions because I said I wanted to watch on my Kindle Fire also. The programs have been entertaining so far and I am hook'd on the ease of use. Thank you Acorn for providing a worthwhile service at an affordable price that is easy to use for all.

Thumbnail of user asherj1
1 review
7 helpful votes
February 7th, 2017

This may be the most affordable streaming service with prices starting at $4.99 per month and $49.99 per year. They'll give you a week to try it for free. I didn't expect much because of the cheap price but now i find myself watching Acorn TV more than the other channels. Their customer service was very pleasant and professional the one time i contacted them for assistance getting the service setup on my TV. I highly recommend subscribing.

Tip for consumers:
I haven't noticed any system requirements but as a veteran streamer, i recommend having at least 8 gigs of RAM even with a fast internet connection. This will be helpful when streaming during common hours

Service
Value
Quality
Thumbnail of user davidl382
1 review
5 helpful votes
January 26th, 2017

I remember when I signed up for the free trial only to watch Doc Martin, then I liked what was in their content so decided to keep the subscription, but I just called to switch over to a 12 month customer because it's cheaper than monthly and I cannot stop watching all this good videos!

Service
Value
Quality
Thumbnail of user michaelas8
1 review
4 helpful votes
December 14th, 2016

I have been an Active Acorn TV subscriber for the past 3 years. I recently had issues with My Samsung Smart TV not allowing me to log in with my email address and password. I found out that Samsung has removed our model from the Compatibility list. We decided to purchase A Roku Player to connect to their site. We can't thank the reps at Acorn TV enough for trying to assist us with streaming again. You guys Rock!

Thumbnail of user bernadettem4
2 reviews
23 helpful votes
July 2nd, 2016

I recently signed up with acorn tv for their 30 day trial and its great. I have had no problems signing in using my roku player. They have some great British tv shows and movies. Definitely worth the money at 4.99 per month or 49 for yearly subscription. I will definitely continue to use them and mostly likely sign up for the yearly subscription. Video quality is excellent. I see so many bad reviews but for me its been great and i'm a fan of British tv shows.

Thumbnail of user jamesm1757
1 review
2 helpful votes
May 9th, 2019

My wife and I have had our fill of everyday cable and todays stuff thats on american tv.

Acorn is a breath of fresh air and we really enjoy BBC tv shows.

We have dropped Netflix.

Thumbnail of user je20542
1 review
17 helpful votes
September 22nd, 2016

I love Acorn and have no problems streaming on my computer. My only complaint is that I don't seem to be able to view any program more than once. Not everyone in the family wants to watch a program at the same time and this limitation (or bug) is annoying. Am I the only one having trouble with this?

Thumbnail of user kv39
1 review
3 helpful votes
December 17th, 2016

I love being able to watch my British TV. I am obsessed with Crownies and Janet King!
You can't beat $4.99 a month. Customer service was on top of it as well. Fast responses.

Thumbnail of user yvonnec33
1 review
6 helpful votes
November 2nd, 2016

After reading the poor reviews, I think the problem may come from some of the smart Tv's. If you stream through Roku 1 or 2 the older models which can cost you about $50 bucks or cheaper used, you'don't have no problems. If so, give Roku a call, they will help you connect. This should work. Good luck!

Thumbnail of user matthewg38
AcornTV T. – Acorn TV Rep

We are glad to hear that you are enjoying our service and appreciate the positive remarks on your experience with our services. We look forward to providing you with the best service we can.

AcornTV Customer Service

Thumbnail of user paulp140
5 reviews
7 helpful votes
December 27th, 2016

I got a whole year for under $50. That's like $4 per month, an unbeatable deal for classy, quality content, most of which you can't find anywhere else! Even better, when I gave my mom a gift of a year for Christmas, they gave me another month free. Now I just need more time to watch it all.

Thumbnail of user claudel31
1 review
8 helpful votes
November 10th, 2017

I dont believe that your reviews are honest. I am subscribe to Acorn tv and am very satisfy with the quality of their series, films and documentaries. The picture is always of very good quality and did have receive very good service from them. Also there is a very low quantity of programs not availible in Canada. By reading all of your frustrations over Acorn tv looks like as plot to discredit their good services.

Thumbnail of user cherylk45
2 reviews
3 helpful votes
December 19th, 2016

Midsomer Murders to Murdoch Mysteries and anything in between I love Acorn TV gives me access to the shows at my fingertips and on so many different platforms.

Thumbnail of user kh775
1 review
6 helpful votes
December 7th, 2016

Thank you Acorn Customer Service. I was having a horrible time logging in. I sent in a request ticket for help and got a new password assigned within 1 hour - I am now logged in and enjoying My Acorn TV!

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From the business

Acorn TV is a subscription streaming service offering the best British TV on-demand, commercial free. Shows include favorites like Poirot, Marple, Midsomer Murders, Vera, Foyle's War, Doc Martin, Jack Irish, Agatha Raisin, The Level, and many more. Fre...

Company Representative

Thumbnail of user matthewg38
AcornTV T.
Typically does not respond to reviews

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