Acme Revival, Inc.

Had sent in my ultrasonic scaler for an issue with the water solenoid. They actually didn't get the repair right first- but sent it back and they got it done the second time around under warranty for free. Would recommend to those in the dental community. Manuf wanted nearly 3x what they charged.

We sent in our Autoclave for repair after receiving a ballpark estimate over email. They sent a quote the next day after it arrived that turned out to be less than the quoted amount. They fixed it literally two hours after we had sent it in and had it back to us the same day. Our nearest local rep said it would take 2 weeks for them to come out and service it and even then they weren't sure it could be done in office. Actually amazed by the process. Next up: an ultrasound probe.

ACME has given me the best customer service ever. I ordered a wrong probe by mistake and immediately sent a message to ACME in a few minutes stating the mistake and requested a cancellation of the order, not really having any hope that the request would be honored. ACME just surprised me by helping me cancel the order without any hassle. This is a real company we can trust!

I work in a lab that currently utilize the Midmark M9 Ritter Sterilizer. We wanted to add a second unit to the counter and so we purchased one from acme. Thinking they would match, the new one from acme arrived with a paint shade that was darker than our unit. It actually looks better than the original and its obviosu that it's really well done and brand new paint however we had to then paint match and paint the other one so that they looks the same. Not the end of the world however I wish someone at acme had advertised this so we could have at least prepared

Had an old Midmark Autoclave serviced by them. The thing looked like trash going there and came back freshly painted, clean and sparkling. For a $300 check-up sure wasn't expecting that. They did remove our sick sticker from the side of it but lol worth it.

Had our Pelton/Crane Omnicalve refurbished by them last week and got it back today. They did an incredible job. The inside, which was rusty and disgusting looking, is now sparkling. If it wasn't for the serial number I'm not sure I'd know it was ours. Couldn't been happier with the service I've received.

I purchased a cardiac monitor from Acme Revival. The blood pressure cuff they sent with it didn't fit this particular model. I contacted customer service, via email which is another issue, only to be told that the warranty doesn't cover components. I told them this wasn't a warranty item, it was a matter of getting what I paid for. After much back and forth, they refused to busge on giving me the right cuff. I felt ripped off and couldn't believe a company could be so sleazy. Anyway, I decided to report the purchase to AmEx as fradulent and AmEx returned my purchase price and left Acme Revival with nothing to show for the monitor they sent me. Small victories.

The controller for our commercial oven was fixed by Acme Revival. It works now, but it took longer than anticipated to get it back.

The electrocautery machine that was "in stock" didn't arrive even 6 weeks after expected shipment date. I had to cancel it as they couldn't even give me a shipment date. I bought a vitals monitor at the same time and it didn't work on arrival. It didn't even have the charger for it. The tech said to return it. I filed the return a week late as I assumed they had initiated the return after the complaint. Now they won't accept the non-functional device. Also, they charged me for both devices, even the one that wasn't shipped, and I had to pay $600 for custom fees for a device that was never even shipped. So it's going to be a pain trying to get the money back. This experience with them has been incredibly Infuriating. As a company that "strives for 100% satisfaction", I don't think they try very hard at all.

We needed our massive Pelton Crane sterilizer serviced but were having a tough time finding someone locally to it. Revival picked it up and completely refurb'd it. We were able to get it back in 2 weeks. No loaner service to be had - but we managed

I was nervous ordering such an expensive thing over the internet however everything went to plan and we saved considerable amount of money ordering the EZ-10 refurbished instead of new. Being in the upper half of Canada, ordering a new one from Tuttnauer was literally over $1,000 for shipping- basically a third of the cost of one from acme. I did have to call for help with the importing, however chat agent RICHARD was great and very helpful.

Just wanted to send some well deserved praise to chat agent 'Samuel' that stayed on hold with me for twenty minutes while I figured out how to hold a UPS delivery at a UPS store location while on vacation. Hoping my review helps him be recognized.

Purchased a Pelton/Crane Omniclave after an experience with another vendor went poorly. I do have to admit I was not aware of the age of what I was buying and after receiving the first one from our local vendor wasn't sure we wanted this model any longer. Was told however by friends that ACME REVIVAL did a really good job with refurbishment of older models so returned the first one and gave it a try with them. Night and day difference. Unit was remarkably cleaned, freshly painted, and inside finish look new. After the first return and then purchase from ACME did take about three weeks which put us behind.

They send u defective machines. Then they say they'll take it back but they don't and they start ignoring you. Please avoid them. You'll be thankful. I lost a couple of thousands.

Fixed signal generators; service satisfactory but communication needs improvement. Overall, content with the outcome.

Acme Revival swiftly repaired our pressure sensors, delivering reliable service. Highly recommend them for their efficiency and quality workmanship.

I ordered an item on 31 March and was promised shipping details by the 13th of April at the latest, with arrival by the 15th. I contacted the company by live chat twice, once on the 13th once on the 14th since I had no updates and was given a very generic "sorry for the delay you will get more information in 1-2 days". So, the promised date has passed and I still have no reason for the delay, no revised expected delivery date, no refund of shipping fees, nothing.

Acme Revival brought our old movie projector back from the brink. Their team's enthusiasm for such vintage electronics is rare. They've earned a lifelong customer in our theater!

Acme Revival exceeded my expectations with their precise and efficient repair of our specialty plastic molding machine. Their team's expertise in handling intricate electronics is truly commendable.