• Acer

Acer

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Overview

Acer has a rating of 1.98 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Acer most frequently mention customer service problems. Acer ranks 70th among Laptops sites.

  • Service
    15
  • Value
    17
  • Shipping
    12
  • Returns
    12
  • Quality
    16
Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
See all photos
How would you rate Acer?
Top Positive Review

“HD Screen Seems Useful”

Dr J.
10/10/23

Acer Aspire 5 running OK after 3 years. The 1920x1080 HD screen... not too bad for the price. MicroSoft Windows 10 OS license included. Power supply is stupid.

Top Critical Review

“Worst laptop company”

Praveen K.
5/25/21

This is the worst company I have ever seen in my life. I bought a laptop before 1 week only (11/05/2021) it's not working for 3 days and graphic card is also not working I dont know why the graphic card inbuilt in this Power consumption is worst If use laptop for 1 hour it will reduce to 20% from 100% So customer service is also worst they dont even consider the customer issues and all Its fully of waste of my money So please dont buy acer laptop

Reviews (45)

Rating

Timeframe

Other

Thumbnail of user laurak349
18 reviews
25 helpful votes
September 10th, 2020

Ok, Acer. Let me start with the pros. Lasted a good 5 to 6 years. Pretty color. Worked well enough. Cons: I HATED that you will be in the middle of something and it will just start updating for a good 15 - 30 minutes. No warning, no way to stop it, just goes and it does it once a week at the very least. My sister bought one recently and her's is even worse. It will do the no announced update for HOURS. She hates it and is considering calling it a loss and purchasing a whole new laptop from another manufacturer. I can't not tell you how annoying those updates are. You are typing away on your report and BAM it just closes on down, freezes you up and takes it's sweet time. I put up with it as along as I did because I didn't use it that much. Finally Windows 7 went out and I bought another brand that is also not any good. So that's a two person review for the price of one. Do not purchase unless you have patience galore and plenty of time on your hands!

Thumbnail of user brendad616
2 reviews
0 helpful votes
January 8th, 2022

We bought our Acer laptop 2 years ago and have already replaced 4 charger adaptors because the part that plugs into the laptop is too thin and keeps breaking. Wish we had never bought one.

Tip for consumers:
Be very care when you buy an Acer. Good laptop just a bad connection port that goes into the laptop.

Products used:
Acer Aspire 5 laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user orentat
2 reviews
0 helpful votes
May 21st, 2023

This has been worst investment I made this labtop does not perform up to my standards this is bad for me I can barely get anything done terrible what a waste of money dissatisfied

Tip for consumers:
Please dont wast your money on the product at. Walmart

Products used:
Acer Labtop

Service
Value
Returns
Quality
Thumbnail of user janetc15
106 reviews
427 helpful votes
April 8th, 2017

I always liked ASUS and someone told me that Acer is comparable in quality and in price. Well, I can say the prices are usually lower, but the products are awful. I purchased two laptops from Acer in less than two years.

The first one was about six months old when the hard drive failed. I sent it in to fix. It was fine but then the laptop started to overheat like crazy out of nowhere and then shut off. Then, the hinge on the screen broke so the screen fell flat on the surface unless something was propped behind it. After a year, when the warranty was over, the overheating was shutting off the computer too consistently so it was impossible to use; winter or summer, didn't matter what the temperature was.

Replacing the first laptop, the second one worked perfectly fine, until exactly a year passed when the warranty expired, that the laptop froze frequently with audio looping itself. Only way to fix was to power it off manually. The screen's backlight also failed and started to show dim and dark spots everywhere on the screen. Next, the battery was unusable after one year and a couple of months. It didn't hold a single among of charge, so I had to keep the laptop plugged in all the time unless I paid for another battery.

The first laptop was just me purchasing, but the second laptop was just poor judgment. I never purchased anything from Acer after this. It was a horrible mess. Shortly after, I purchased an HP laptop around the same price range and it was fine for years. I can't judge for the rest of Acer's products, but laptops are a no-go for me.

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