Ace Hardware

Landon Bowls delivery driver for the Lenexa KS commercial headquarters frequently had sexual relations with the women he delivered to as he was delivering items & sometimes made unscheduled stops to entertain. That's time theft. HIGHLY UNPROFESSIONAL & NEGLIGENT! ACE should do a better job of screening employees!

I was at the Harleysville, PA store on 126/2004 and when I checked out, I left without realizing that the rewards discount was not deducted on my receipt, even though it was list and said it was valid.
When I went back later at 5PM same day Lenny at the customer service desk agreed with me, but said the system didn't allow him to fix it?
He said I should come back later and maybe someone else could?
I would like to be removed from your rewards program. Take me off your mailing list.

I bought 24 bags of Nusource black nuggets from University Ace Hardware in Oviedo on 4/9/2024. I paid $256.54 for them. Lowe's had them for $6.48 but out of stock. I took my receipt back to this store and spoke with Jesse who advised me that he worked 18 years at Lowe's and they don't have anymore because they were on clearance. They are only selling bulk items. Lo and behold, Lowe's notified me yesterday that they have the items in stock. It's on sale until today and tomorrow the price goes up by a dollar. I took my receipt again to this store. A female employee came and I explained about the price match. Here comes Jesse. He stated that I can't get a refund because their purchase price point is higher than Lowe's. I feel that he didn't want to loose face and he originally knew what Lowe's did and now he felt foolish especially since he wanted to impress the female who was assisting me. Why didn't he bring up the price they paid the first time. Be careful going to this store.
High compliments to the wonderful clerk at the front desk.
I'm never ever going back to an Ace Hardware Store.

Not one employee, not 1 man or woman could help with anything. It's like they didn't even work there. They were so ignorant. They knew nothing. I wasted a whole hour. I can't get back and it's very stressful. I am so upset at this Ace hardware especially this paradise valley arizona location

I always buy my cleaning things here, but I won't be back, I had coupon on my rewards for 5.00 and wanted to use it and the girl said no cause it was in cart, I put it there when at register they said she has spoken to manager on this problem before and they never fixed problem so I lost my 5.00 reward my opinion if you can't fix problem and we loose our reward that is so wrong not happy at all
Doreen kidd moon lake ace in new port richey

I went to the gulf shores which would not aloud essential emergencies items to be returned. New unused

Ace Hardware Outlet
"After ordering a mixed package of products at first it seemed all ok and prompt shipment was confirmed. Then a sad saga took place full of lies and misleading information. I received a confirmation that the package has been delivered to my address on certain day. It was double confirmed. BUT: the day in question was even a Sunday where at least in Switzerland no postal or carrier service is operating. The best proof of a full scale lie. I never received the shipment nor a refund. After several intervention they wanted offer 10% discount for a parcel never made. Today I am convinced that the shipment was never made and this money making on scamming customers can be regarded as professional. Amazon should remove this company from their list it damages the trust in them as well severely.

I purchased a chainsaw in the Trenton Florida store December 21,2023. Friday evening just filled the Saw
With gas and bar oil and started cutting for five minutes. The chain came off, bent the bar and five links in the chain. I called the store told them what happened. They said I could bring it in Saturday morning. The chainsaw mechanic wasn't there, but they had someone that could look at it. When I took it in Saturday morning, He took it into the back, took it apart, and then called me back said it look like a defective bar that it had bent links in the chain he checked the gas and oil said it was full. When the chainsaw mechanic looked at it he lied and said there was no bar oil in the the saw. And that I needed to talk to the manager. When I talk to the manager, he said there was no bar oil in the saw. They could honor the warranty. He seem to think it was a joke. He said they filed down to chain links and straighten the bar that it was fine. I will never go back to that store again. I would think twice about buying a chainsaw there.
Bill.

Very unhappy with Ace hardware, we bought a 28 inch snowblower and the chute doesn't work and Ace would not pick it up for us, we have no way to deliver it to them. Very bad customer service. We haven't had it 30 days yet so it's still under warranty. Very unhappy

Stupid staff, High prices compared to True Value hardware, Zimmerman's and other local hardware stores.

Don't buy from this business!
They refuse to let me return a defective product, with a receipt, within 2 weeks of purchase, and at the same store!
I am out nearly $200 for the defective thing and drove 6 hours to get to the original store. What a waste of time, gas and waste of space Ace is!

Went to Ace Hardware to pick up mulch that was in there flyer. To be told that it varies by store That wasn't stated in there ad. Very disappointed

I ordered a left drain bathtub, but they shipped the right drain tub. In addition, I wasted my time picking up and returning the tub to one of the Ace location.

I want to be clear, this review is only for online shopping at the Ace website. I love my local Ace stores but online shopping is horrid. I had $20 to spend in rewards that were expiring at the end of the day. I didn't have a lot of time to drive to the store so I decided to use them for online shopping. Battling with the checkout system got me the most frustrated I have been in a long long time. There is a button to add a shipping address. I went to add one. It wouldn't take. After several tries I modified the old address they had on file even though I wanted to keep that one. That worked. However, my billing address is different. I tried to add a new billing address. Same problem, so after several tries again, I just had to modify the one that was there. But it turns out if you modify the billing address OR the shipping address, they also modify the other one. After fidgeting with this for nearly an hour, I gave up and decided to just have it shipped to my billing address (my Mom's house which is a 4 hour drive away). Then I entered my credit card. It gave me an error. I tried again and again, with multiple cards. It wouldn't accept any of them. I tried with a VISA debit too. No go. I promise you, my cards are all good and active. After two hours of fighting with the website just to buy one simple heater to use my $20 rewards, the brick and mortar store in town had closed for the day. I had to give up and my rewards expired. I will never shop at acehardware.com again.

Don't honor returns, been charged before on returns, very disorganized and the crew is very argumentative and never has their stuff together

Its really messed up how i found out that my son in bryan city schools is making adds for ace hardware

Had a $4 battery die in a month. Local store would not replace or refund. Corporate said deal with store. Finally found manufacturer who made everything right. If local store won't help, don't expect corporate to help. Buy only if you trust franchisee to do the right thing.

I find it hard to believe that my local Ace Hardware at 4870 Gilbert Rd, Chandler, AZ has boxes of Remington ammunition stacked up next to the check out register on the counter. The one check out person was tasking over at the candy area, and if I was so moved, could have easily grabbed a box. With school shootings etc, I find it hard to believe that ammunition is treated as an impulse item and not secure. Really bad judgement from my point of view. Could you ideally have it locked up or at least under the counter to help avoid it getting into the wrong hands? You might think I am some ultra liberal. Wrong. Just tired of people getting shot and schools attacked by people who are mentally unstable. Wake up Ace Hardware!

I will never shop at an Ace Hardware again. Although their products are mostly good, and the store was convenient to where I live, their prices and return policy are not.

I bought a doorbell that quit working shortly after install. I had the receipt and it was within 30 days of purchase, but I did not have the original packaging. They refused to give me a refund although their return policy was not on the receipt nor posted in the store.

They have too many competitors who would have given me a refund so I will drive the few extra miles and get treated like a valued customer. And pay less!

I went into ace about a month ago and asked them to make me a duplicate key for my Nissan. They wanted 150 dollars for the key fob and key. They didn't even have one they would have to order it. I said no. Went home and ordered a key fob with key for 15 dollars. I brought the original key and the key I bought off the internet and they will not cut the key unless I bought it from them. I see now why they make so much money. I will never set a foot in another ace hardware store again. I will also make everyone I come in contact with knows what a rip off Ace Hardware is.

I tried to purchase an EGO leaf blower using Ace rewards online. Item could not be shipped to local store, only to home. Item was selling for $189.99. Upon checkout, they added $155.56 for shipping to a suburb of Chicago even though Ace Rewards clearly stated free shipping on orders over $50. I called the help line and they said nothing they could do, the computer determines shipping. Now the box probably weighs 12 lbs and isn't that large. Shipping to Afghanistan wouldn't cost that much. I'm done shopping at Ace.

Goofy as fffffffffffffff ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff

If you're wondering why Amazon has cornered the market with on-line sales, try placing an order with Ace. We ordered a grill and some accessories, both of which showed as available. The accessories order got cancelled within minutes noting it was out of stock. The grill order got the delivery date pushed out two days after the order was placed and the day before the order was scheduled to arrive... after we left town, of course. Fool me once.