About.comenity.net

This is the bank that provides the J. Jill credit card. On July 3rd, Comenity's processing center received a check from me for $29 the payment of my account in full, along with a request to close my account immediately. I know this to be the case because my bank had a note in my account that a payment was being processed on July 3rd. For some reason, this payment did not post in the system until July 5th due to the national holiday. Subsequently, I received a letter from Comenity Bank acknowledging receipt of this amount and the closing of my account with a $0 balance. Several weeks later I received another bill for this account charging a late fee of $25 and interest of $2. When I called to find out what was going on and why a fraudulent amount had been charged to my account I was told that because the system had not credited the amount to my account on the 3rd or 4th, that they were counting it as late and had fraudulently reopened the account and charged me with two late fees plus interest. Be noted that I am filing a complaint against the bank with the Better Business Bureau because I find the actions of your bank and its personnel both unethical and fraudulent.