AbleReviews 506

I wasn't sure what to expect with an app based coaching experience. It felt like a gamble. What if the coaching style isn't a match? What if I just feel overwhelmed with too much advice and too many new things to try?

My coach was a listener first. She worked to understand my goals. Then, she created a plan based on what she worked to clarify and understand.

The SMART goal system is small do-able and measurable. And the Balanced Plate approache to eating is common sense low pressure. I shaming or drill sargents. Just accountable and respectful help with the next right things. My coach was holding pieces I needed …

So glad I decided to try!

This APP was clearly designed to deceive customers.

After the first trial charge of USD 0.50 and Able sent me a Welcome email a second charge of USD 595 was notified per my Card. Immediately I wrote to ABLE, I mean 15 minutes later.
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First ABLE Answer:

Hi there,
Thank you for getting in touch with Able Support.
I'm happy to clarify the situation with your payments!
Looking at your Able account, it shows that you registered with your email on https://weight.ableapp.com/ agreed to our Terms of Service, and started the 7-day trial with a setup fee of $0.50 USD.
Upon checkout, you then select the 6-month plan that skips the trial and is charged immediately at $595.
I hope this helps!
I can confirm that your subscription has been scheduled for cancellation.
Kindly note that we have a "no refund" policy, all purchases are non-refundable, and unfortunately we cannot assist with your refund request.
Thank you for your understanding.
I am resending my contest right by email now and let's see you Answer Able MANGERS!
-----------------------------------------------------------------------------------------------------------------------------------------Dear Able team,
I was clearly deceived.
I authorize only 0.50 USD. At any moment a value of 595 USD appears on my screen to be validated. At any moment this value was displayed and clearly. The App was not clear about displaying their limited or no return policy.
I am not asking for a 'refund' I am asking for my money back because your app made a Mistake charging my card with 595 USD at the time WITHOUT any validation.
I am sure I only saw the trial value and at any moment I asked to authorize the charge of 595 Dollars on my card. How does your app allow it? It seems it was designed to lead customers to comment on this mistake.
Moreover, As soon as I saw it in my Card Notification (yes because my Card notified it but Able not, reported immediately for both.

Could you please check it again? I do not authorize this 595 to be charged to my Wise card at all.

I really hope we can solve it in terms of both USA and EU legislation.
Thanks in advance!
BR

I enjoyed talking to Virginia because it was my first time meeting her. She made me feel at ease, was excellent with words, and was also understanding when I needed more time. I thought that was very understanding of her, and as soon as we got back on the phone. It was extremely relaxed, and instead of just telling me what we were going to do, she asked me what I was comfortable with, and what I wasn't comfortable with. I think that was a good question to ask because it made me feel like like we could come up with a plan that I can stick to because I'm already comfortable doing it. And we did.

I subscribed to Able thinking that there was a free trial and then reasonable weekly payments. I was charged $595 USD (which I cannot afford) and was told that I could not be refunded MINUTES after the charge went through on my credit card. After contacting them several times explaining what had happened, they refused to rectify the situation.