• The Online Privacy Company

The Online Privacy Company

Overview

The Online Privacy Company has a rating of 2.95 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. The Online Privacy Company ranks 23rd among Privacy sites.

What reviewers want you to know

Positive highlights

  • These guys are great, they run an amazing service, and the customer service reps are ALWAYS extremely helpful!

Critical highlights

No critical highlights yet

How would you rate The Online Privacy Company?
Top Positive Review

“Efficient and effective”

Raymond C.
5/6/20

I've been using DeleteMe for over a year, and I can say they have successfully removed my information from the promised databases. Their customer service is also kind and responsive.

Top Critical Review

“Do NOT use their masked cards, it's a garbage service”

J C.
3/17/21

I signed up for their "unlimited" service and quickly found that it's quite limited - of course they don't tell you this up front. Supposedly this masked card service is to mask your privacy, but Abine tracks EVERYTHING you do and then uses your data for their own purposes. I found out that 1) you can't use the service more than 3 times a day and 2) you can't make more than 3 purchases with your (real) credit card before they start adding a $2 surcharge unless you switch to funding with your bank account. Of course once they have your bank account info, then they can just take money at will. So I used the service 3 times a day (which was the max) and then after 3 days, my account was locked and I was not able to use it. Of course their chat was unavailable even during business hours, so I sent an email which took them 72 hours to respond to. They said because I was ordering from the same website, a red flag had been raised and they needed DETAILED information about what I was ordering. What? You've never ordered multiple times from the same website? Isn't this the age of online shopping? I've put in 10 orders to Amazon in a day before. Why are they tracking everything I do? And why do they assume everyone using their service is a criminal? I explained to the customer service why it was all the same website (only 3 times a day max and I've had privacy issues with the website before), but they still refused to help me. My only recourse is now to cancel, make sure I get a full refund for their crap service, and hope they don't steal from my bank account! AVOID THIS COMPANY, USE AT YOUR OWN RISK!

Reviews (39)

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customer service (8)
Thumbnail of user peterp291
1 review
1 helpful vote
May 30th, 2018

I have been used abine for the past 4-5 months. I decided to use them after reading all that they offer. I chose the Premium package because it has a lot of features. I was hacked and all my information was compromised so I had to get something reliable. Customer Service was friendly and helpful. Thanks for all your help.

Thumbnail of user tomm723
1 review
4 helpful votes
May 15th, 2013

It seems to be doing as advertised however I get a security certificate warning that the websites certificate was issued for a different address? Any way to resolve?
Tom M

Thumbnail of user heatherc5
1 review
3 helpful votes
February 26th, 2011

The Taco 3.6 with Abine is a useful add-on, yet you almost need a PhD to understand all the terminology that goes along with it. I'm not sure it's something that I'd use on a regular basis to monitor the activity on my computer while I'm on the internet, and it almost makes me more worried with all the products out now days... is it *really* protecting me, or just another scam to get into my computer?

Thumbnail of user jasonr7
1 review
6 helpful votes
March 3rd, 2011

Excellent hands on customer service to help me plow through the red tape and confusion surrounding account deletions. A very committed team. Highly recommended.

Thumbnail of user chriso1
654 reviews
3,550 helpful votes
June 21st, 2010

Here's something that's going to find a home in many people's browsers, I reckon. If you are already running the Taco 3 anti-cookie add-on for Firefox you've already got this installed from the time of writing this review. If not, give it a try, I think it's a useful one.

What the add-on does is to present you with a comprehensive report of what a website is up to, behind the scenes, as soon as you arrive. For example it will tell you, if it knows, what information this site is storing about you; it will tell you what, if any, tracking services the site is using to follow you around, and it will tell you how many cookies the site has dumped on your computer already. It will also give you a rough idea of how safe the site is, if you don't want to get bogged down in the various details. The data is provided in an unusually pretty format, which will catch your eye even if the information provided doesn't.

Sitejabber just squeaks into the 'safe' portion of the chart, because it uses Google Analytics, but otherwise it seems a safe enough place to visit - so far;-)

Another service that Abine is trying out, is called 'Delete Me' and the concept here is that for a price, depending on difficulty, they will remove details about you which you or others have unfortunately posted to various places and now wish you hadn't. The most commonly requested, unsurprisingly, is removal of a Facebook or MySpace account, but the company promises to tackle much more complicated and/or secure data for an appropriate fee. As long as they keep these fees reasonable, I can see this being a popular service once the word gets around.

The Abine services are currently in beta, which means that they should be reasonably stable for most users but may throw a bug now and again, or simply that the provided data and the overall presentation hasn't been formalized yet. The browser add-on seems rock solid to me, so I see no reason NOT to give it a try. What websites are doing with whatever data they can grab is important and you should be informed, even if you don't necessarily choose to do anything drastic with that information.

I'd like to see this combined with user-created information such as that provided by the Web Of Trust service; it's not essential, since if you want that data then you will probably have joined WOT anyway. But it would be neat to have the WOT rating there, as an encouragement to join up as well as providing another layer of security. Other than that, I find little or nothing to fault about this one and it should do well.

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From the business

Blur protects your private info and helps you stay anonymous online with masked, burner cards (virtual cards), ad blocking, masked emails, and masked phones.

Company Representative

Thumbnail of user wills161
Will S.

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