• The Online Privacy Company

The Online Privacy Company

Overview

The Online Privacy Company has a rating of 2.95 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. The Online Privacy Company ranks 23rd among Privacy sites.

What reviewers want you to know

Positive highlights

  • These guys are great, they run an amazing service, and the customer service reps are ALWAYS extremely helpful!

Critical highlights

No critical highlights yet

How would you rate The Online Privacy Company?
Top Positive Review

“Efficient and effective”

Raymond C.
5/6/20

I've been using DeleteMe for over a year, and I can say they have successfully removed my information from the promised databases. Their customer service is also kind and responsive.

Top Critical Review

“Do NOT use their masked cards, it's a garbage service”

J C.
3/17/21

I signed up for their "unlimited" service and quickly found that it's quite limited - of course they don't tell you this up front. Supposedly this masked card service is to mask your privacy, but Abine tracks EVERYTHING you do and then uses your data for their own purposes. I found out that 1) you can't use the service more than 3 times a day and 2) you can't make more than 3 purchases with your (real) credit card before they start adding a $2 surcharge unless you switch to funding with your bank account. Of course once they have your bank account info, then they can just take money at will. So I used the service 3 times a day (which was the max) and then after 3 days, my account was locked and I was not able to use it. Of course their chat was unavailable even during business hours, so I sent an email which took them 72 hours to respond to. They said because I was ordering from the same website, a red flag had been raised and they needed DETAILED information about what I was ordering. What? You've never ordered multiple times from the same website? Isn't this the age of online shopping? I've put in 10 orders to Amazon in a day before. Why are they tracking everything I do? And why do they assume everyone using their service is a criminal? I explained to the customer service why it was all the same website (only 3 times a day max and I've had privacy issues with the website before), but they still refused to help me. My only recourse is now to cancel, make sure I get a full refund for their crap service, and hope they don't steal from my bank account! AVOID THIS COMPANY, USE AT YOUR OWN RISK!

Reviews (39)

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customer service (8)
Thumbnail of user amersb
1 review
4 helpful votes
November 1st, 2019

So rated free service as 5 out of 5 but just bought Premium service and it is rubbish. I cannot add a masked number, and no-one helps or listens, emails are just ignored. So will not be renewing as not doing what it's supposed to!

Thumbnail of user jerrys93
1 review
28 helpful votes
March 11th, 2017

Works well if you only need a password manager, phone line, email, etc. But if you need to keep your information private they are no better than other free or less expensive solutions. No one can keep your information 100% private and they quickly lose value when they can't measure up, even close in many instances. Why pay a lot for mediocre service? It's like owning a car that still runs, but most of the controls stop working or only work sometimes.

Try to cancel your account and be ready to be talked down to, told your reasoning is flawed and told you should reconsider your decision. Overtime you think you've seen all the companies that couldn't possibly have any worse regard for customers, but these guys will surprise you.

Thumbnail of user michaelh141
1 review
38 helpful votes
February 10th, 2015

The free stuff works fairly well, but BEWARE of using credit cards with this site. I'm currently trying to recover a bogus charge and their phone line *******987) puts you on hold for about 1 minute and then a recording comes on that states: I'm sorry, no one is available to take your call, goodbye." You are then promptly hung up on. I'll keep you posted on what happens

Thumbnail of user garyp19
1 review
10 helpful votes
April 24th, 2013

Abine is providing a tool do not track me. I installed the tool and it looks working fine. But my concern is they are tracking us by showing number of trackers stopped by Abine tool using some sort of their own tracker that is not blocked by them. They say the data they have is safe but that's what all companies say. How about when they are getting acquired by a bigger company? Data will be sold to them. Irony - Do not Track itself tracks me.

Thumbnail of user elif
1 review
5 helpful votes
February 8th, 2011

I like the look of Abine. It displays the relevant information about tracking, optout, and cookies at the lower right of the browser. However, unfortunately, it also slows down my browsing experience. I've tried a few things to deal with this, but it slows down my service, even the Fast Dial page I set up for Firefox. At the present time I cannot recommend this, but I do recommend they take some cues from the Ad Block and NoScript! Add-ons for Firefox.

Thumbnail of user josephs21
1 review
13 helpful votes
April 9th, 2012

I downloaded this program on advice of a friend. It worked great, that is until I updated to a newer version. Then my IE8 browser would not work. It would open and then immediately close. Removed the program and have had no problems since. Would like to know what caused this so I can once again download this program.

Thumbnail of user jacka15
1 review
7 helpful votes
July 10th, 2013

I cant tell any difference from the amount of files that DNT stops compared to InPrivate browsing. Both seem to allow tracking to some extent, based on the number of temp files and cookies that are deleted when i run my ccleaner.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Blur protects your private info and helps you stay anonymous online with masked, burner cards (virtual cards), ad blocking, masked emails, and masked phones.

Company Representative

Thumbnail of user wills161
Will S.

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