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  • Abercrombie & Fitch

Abercrombie & Fitch

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Overview

Abercrombie & Fitch has a rating of 3.55 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Abercrombie & Fitch most frequently mention clothing selections. Abercrombie & Fitch ranks 440th among General Apparel sites.

  • Service
    30
Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Not only do they have $#*!ty customer service they have $#*!ty clothes that is extremly over priced.
How would you rate Abercrombie & Fitch?
Top Positive Review

“Love this company”

Caitlin S.
9/18/21

Great quality clothes for the price. Yes, the can be too teen influenced, silly bagginess and ridiculously cropped stuff, but you can still find some really nice pieces. They also have the easiest fair return policy. Last, every time I had to deal with customer service they have been great. All & all, this is how you keep customers.

Top Critical Review

“Nightmare return process”

Megan B.
4/10/23

This company has little regard for its customers. I received a pair of pants as a gift from an elderly family member that did not fit right. I wanted to exchange or get store credit and was denied either. I could not even exchange them for a different size in the exact same pair of jeans. Customer service was absolutely horrendous in trying to help. Asking me to call my sick family member to get the exact date and store they purchased from.

Reviews (288)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (44)
Thumbnail of user paull1867
2 reviews
7 helpful votes
April 18th, 2022

Abercrombie has good quality garments but it is a little pricey. I recently went in to shop for my nephew and niece and was surprised by the style and quality of their clothing. They were both thrilled with the clothes I purchased for them.

Service
Value
Shipping
Quality
Thumbnail of user christinef141
3 reviews
3 helpful votes
May 26th, 2019

I buy a lot from Abercrombie.com and always had positive experiences until recently. A lot of the items I have been ordering are being shipped to me in poor condition. A couple of items were even ripped. They had clearance stickers over the prices so, I am assuming they were shipped to me from one of their retail stores and not their warehouse. Also, the items were just thrown in the black shipping bag with no plastic bag around it like usually they are shipped in. I really like Abercrombie and hope this doesn't keep happening or else I will stop buying from them online and buy in-store only. Also, they used to have superb customer service but, now it is just okay. The reps don't really seem to care much to go out of their way to make things right like they should.

Thumbnail of user mava2
7 reviews
31 helpful votes
June 7th, 2016

In general Abercrombie can be overpriced for somethings, but I prefer the online store as I can pick and choose items, and often there are discounts on clearance prices. That's the best time to buy.

Delivery is quick, but some items do sell out, and they ship items separately too if they are out of stock. Check your emails for special codes too, because they are worth it.

Thumbnail of user nicolab7
6 reviews
21 helpful votes
December 11th, 2017

I have made numerous orders with the sale codes and they worked. Quick delivery and very easy returns. Fabulous quality and nice packaging.

Thumbnail of user bethc42
5 reviews
5 helpful votes
February 16th, 2016

Upscale, like their clothes

Thumbnail of user hansenh1
5 reviews
10 helpful votes
March 20th, 2016

Although very expensive, the quality is superior over all other clothing brands

Thumbnail of user jacobb63
3 reviews
0 helpful votes
August 9th, 2016

Love them perfumes@@

Thumbnail of user liamc25
43 reviews
1 helpful vote
January 18th, 2021

Consistently staying on top of the game

Thumbnail of user deepikaa
5 reviews
5 helpful votes
July 27th, 2015

Used to love buying from here. Most of my clothes have been from that store but last few years their prices have gone crazy high. Hardly buy anymore

Thumbnail of user rizwany1
5 reviews
2 helpful votes
November 16th, 2017

Not bad at all... seems like they are living upto their tag line of cozy under 30$. The collection and the choice available from the stock also seems really nice and trendy.

Thumbnail of user jackm104
6 reviews
2 helpful votes
March 15th, 2015

Its a fun expereince from the moment you walk in.
Products holdup and stand the test of time.

Thumbnail of user tammiem5
4 reviews
1 helpful vote
November 9th, 2015

Bought a cool stuff here. The good thing is, they have a great service and the clothing is surely quaint.

Service
Thumbnail of user jeffreyd17
4 reviews
1 helpful vote
August 15th, 2015

I am happy with the service I received. I was very pleased with the work they did.

Thumbnail of user margareth61
4 reviews
2 helpful votes
February 9th, 2016

I like the service and the quality of the product itself. I recommend this

Thumbnail of user juliam41
5 reviews
4 helpful votes
May 1st, 2015

Loving it

Thumbnail of user goranm1
2 reviews
3 helpful votes
April 1st, 2016

They have a very extensive and quality collection of sweats. I really appreciate

Thumbnail of user marikad1
12 reviews
9 helpful votes
April 13th, 2016
Thumbnail of user normang9
5 reviews
7 helpful votes
April 21st, 2016

Nice jeans

Thumbnail of user catherined17
6 reviews
8 helpful votes
October 13th, 2015

It is cheaper than A&F, but it's still pricey for most of what they sell. I refuse to buy anything unless it's on sale/clearance.

Thumbnail of user piyp
5 reviews
4 helpful votes
April 9th, 2016

I just love their design and fittings. I have been using one of their T's and believe me it still fits me perfectly even after a long time use. I always go for Abercrombie as it's my favourite and afforable brand.

Thumbnail of user markw271
3 reviews
0 helpful votes
February 18th, 2017

A good quality clothing withing the reasonable range of prices. I always wait for season sales or just discounts - you get the best prices there, however some of the models can be out of stock by the moment..

Thumbnail of user johnm747
10 reviews
6 helpful votes
May 2nd, 2016

I get it... your stuff is good... but I mean it's so affordable sometimes.

Thumbnail of user jeffh74
3 reviews
2 helpful votes
March 8th, 2015

I use a wide variety of colognes, so I tend to buy everything in the smallest bottles available, plus smaller bottles are less expensive and all the good brands out there can get kinda pricey. The 1 oz. Bottle is nicer because it doesnt have the image of a random shirtless buff guy imprinted into the back.

Thumbnail of user jaanikak
8 reviews
110 helpful votes
September 2nd, 2015

Excellent quality for money you pay! Been buying there for years and I still don't have any complaints. Sales are awesome too!

Thumbnail of user briana77
3 reviews
0 helpful votes
July 29th, 2015

I am getting older, and have been shopping here all my life. While a lot of their stuff is getting tired and old, I still love their jeans. They are not nearly as expensive now, and are great quality.

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About the business

Abercrombie & Fitch is the premier source for effortless American style. It all began in 1892 when David Abercrombie opened a New York emporium of apparel and sporting goods for the well-heeled outdoors enthusiast. In 1904, Ezra Fitch became a partner,...

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