Abercrombie & Fitch

They do not read emails and communication properly with regards to handling customer concerns. There is mass communication and misinformation. It took me way too long, and too much or my time tracking down an order and then ultimately getting my money refunded. It was incredibly stressful, inconvenient and aggravating.

Ordered 2 items and they never shipped. I called customer service the first time and they noted they would escalate issue. The second time I called, there was no record of my first call and the items I originally wanted were sold out. The representative said there was nothing they could do. Horrible customer service. I was happy to have found a revamped Abercrombie after years of not shopping there. Once again, I will stop buying from Abercrombie.

This company has little regard for its customers. I received a pair of pants as a gift from an elderly family member that did not fit right. I wanted to exchange or get store credit and was denied either. I could not even exchange them for a different size in the exact same pair of jeans.

Customer service was absolutely horrendous in trying to help. Asking me to call my sick family member to get the exact date and store they purchased from.

I picked up my online bought items in store. It didn't fit and the sizing online was missing for the length. I returned it. Then I bought another item at the same time. They did an exchange without asking me, to paypal. I came back to return it and they refused to refund my money. Even though they took it and put it right back on the shop floor. They said it was their policy. Technically they put it through as an 'exchange' even though it was a completely different item and didn't make that clear. Avoid this place and do not buy online.

I have ordered from this company twice and both times they forgot to add an article of clothing to my shipment. The first time it happened they sent the missing item no problem. But now that it has happened again they refuse to send my missing item because I have "filed a similar claim in the past". It is not my fault they can't properly pack a box and now I am out $60 without refund because they refuse to take responsibility. Shop elsewhere

I wish Abercrombie could get their customer service figured out but I have had so many horrible experiences related to returns that I have officially reached my limit as a customer and won't be buying from this brand again.

If you do happen to make a purchase and try to return online make sure you return immediately (I received my order on March 13th and mailed back two items that didn't fit on March 15th and they tried to tell me I missed the refund window). They will do nearly everything in their power to just not give you a refund and if you don't follow up you will likely never see any kind of refund. If you DO follow up they will work pretty hard to make you take a gift card instead of following their own return policy.

It took me three different conversations with customer service and multiple emails to finally receive my refund a month late with absolutely no effort to make up for the large error they made by not issuing my refund on time. I also have multiple friends I have spoken with who have had these exact same issues related to the company not following their own refund policy.

My first veiw of the website and i see 2 grown men kissing not a good look I just dont wanna see that shopping for shorts

Their clothes are ok, but if you have any issues, you will see what I am talking about. Their customer support is RIDICULOUS. I have literally never been spoken to in such an unprofessional manner in my life. On chat and on the phone, their employees are so rude and have such attitude it's clear they don't care about their customers.

I was unable to make my return as early as I usually do because I was in quarantine because I was sick with covid. They processed my return one day past the allowed date. I shop there all the time and never returned anything late. I contacted customer service three times but they would still not credit my credit card. I was unable to leave my house to make this return and am being penalized by Abercrombie and Fitch after making them aware of my situation. I will never shop there again. They lost a many times over customer.

Bought a shirt from the Singapore store, flew it back home and it developed 2 small holes, albeit reparable with some thrifting. Ironed it and suddenly there was a massive non-reparable hole. Didn't even wear it once. Waste of money. Found out about all its controversy and racial discrimination lawsuit after so it's about time this store needs to shut down and gtfo anyway.

I will NEVER order from this store again. Returns/refunds take forever without being resolved properly. Their customer service rep do not know what they are doing and send you in circles. Do not buy from this store!

How can a big company be so irresponsible with its delivery service? Ordered some items on 09/03/2022 and it was supposed to be delivered today as stated prior to checkout. I followed it up yesterday and I was surprised it has not been shipped to my place. The very reason why I placed it is because I thought I will be able to use it for my trip which is 3 days from now. All they can do is apologize and give discount voucher. I want my items asap so I can use it for my trip.

It's very simpIe. I purchased a sweater on January 12th and returned it on January 19th. Instead of being credited the amount of the item, I was charged. I have been trying to get this issue resolved since the 21st of January. Nothing but frustrating phone calls and emails have followed. It is beyond my comprehension that this appears to be so difficult to process. I am baffled. What does it take to rectify a simple error. *******@hotmail.com.

I cannot dispute the fact that they sell quality items. However, recently I tried purchasing something with a gift card I won at work. It clearly said order confirmed and even gave me an order number and an expected delivery date. …only to find out later the gift card was declined when I tried to find out why my order wasn't delivered. They sent me a screenshot of the first 6 digits and the last 4 which doesn't help because when I call American Express they also need the serial number (which I don't have). Obviously if I never got that confirmation, I wouldn't have thrown the card out. This was clearly a glitch in their system and an error on their part but they refuse to take responsibility and is telling me I can't even get a gift card from their company since my order did not go through. I even showed them emails that it did say confirm. I called and spoke to so many individuals but no one seem to care. I don't think this company remembers that it's the customers that make the business. The funny thing is, I had just bought something a week ago and loved it so much I tried to get it twice. That will be last order with this company.

Ordered from A&F, the package arrived without notice (doorbell, phone call), so it was laying on my porch for a few hours until I checked my emails and saw it was delivered w/ attached picture of it laying on the stairs of my porch. When I went to grab it, the package was gone. Obviously someone stole it. I contacted A&F about not receiving my package but they said they are not responsible for stolen items, and suggested to contact the carrier facility. At the facility they also told me they were not responsible as they did deliver the package. They suggested to go to police and file a claim, like its going to help.
So thats my story of losing $200 with Abercrombie. They only care about getting money, but don't care about their customers
I highly think it should be their responsibility to make sure the customer receives their order in hands, and not the customer making sure it gets to them.

As many people know, Abercrombie went under and closed down a lot of their stores. I was still loyal and bought things online and saw that they had pretty easy and *fast* returns. 3-5 business days is great.

I contacted AF via chat and by phone to see how many different made-up answers I got because I still haven't received my refund. I tracked my package and they received it over a week ago (well over 5 business days). The person in the chat told me 3 weeks for a refund. The person on the phone told me 7-10 business days. I pointed out their refund policy in their website and they said that they don't specify the 7-10 days. I said why does it say 3-5 business days? And they avoided my question and kept saying 7-10. I offered to send my refund email to them and offered to review the refund policy together, but they kept ignoring my questions and I still haven't received my $150 back.

Be careful of AF keeping your money!

I've had several unfortunate interactions with abercrombie…

So first, I tried to return a pair of jeans that were not the right length and exchange another pair for a different size. I sent the jeans back to the post office the day after I received them. I waited over a month for the return/exchange and called in a few times. Agents kept telling me to be patient and that it will show up soon… about a month and a half later no return and no exchange I called them again and this time got someone on the line who actually investigated instead of just giving me lip service. She was able to locate the items and issued my refund. I didn't want to exchange the other pair at this point. I stopped shopping there for a while after that.

Now, it's my birthday month and I need a new pair of jeans. I was wondering if they offer any discounts so I contacted customer service. I was informed that there is a birthday discount but they have no idea when the "system" will issue it to me…. And told me to wait until the end of the month (PASSED MY BIRTHDAY) and it I don't receive it to callback. Lmfao. Like I'm going to waste my time calling back for a stupid 25% off. I think it's pathetic that the agent I called didn't even say happy birthday and it's ridiculous that they can't issue the discount on the spot. Never heard of anything like this. I asked to speak to a supervisor and the agent said she had to get "approval" first so I waited 5 minutes just for her to return and tell me she didn't receive approval. They offered me 20% off but what I really wanted was to speak to someone. At this point they could offer me the jeans free and I still wouldn't want them! I just want someone to talk to. I straight up said " so what you're saying is your manager doesn't want to speak to me" and she replied "yes"

Bravo abercrombie, bravo. You take the cake on making your customers feel unheard and under valued. Not to mention the garbage in your background on fat shaming. I'm done with this company.

What a waste of time trying to place order online. We have tried to purchase A&F many time and we could never get confirmation on our orders. The reply is generic and useless. We have decided to no buy anything from A&F or Hollister again. Only other brands from now on.

Do not buy from this company online if you do not have a store near you to return to.

Not only will the link they send you in the email for the return label not work, but they will charge you $7 for "free" shipping, and then when you bring it to Canada post to the barcode they provide will not work so you will have to pay $30 out of your own pocket!

THEN! The customer service team will refuse to refund you because it wasn't their "error".

TERRIBLE RETURN POLICY DO NOT BUY FROM THEM UNLESS YOU CAN RETURN IN STORE

THEY HAVE CANCELLED MY ORDER ON ME TWICE WITHOUT ANY PROPER REASON. THE FIRST TIME THEY CANCELLED IT, I CALLED CUSTOMER SERVICE REP IN WHICH THEY ASSISTED ME WITH PLACING THE ORDER AGAIN, AND THEN THEY RUSHED SHIPPED THE ORDER TO ME, AND RATHER THAN RECEIVING THE ITEMS, THEY CANCELLED THE ORDER ON ME AGAIN, AND NOW THE ITEMS ARE OUT OF STOCK AND THE PRICES ON ITEMS HAVE INCREASED. NOW WHEN I CALL CUSTOMER SERVICE, I AM ON HOLD FOR HOURS, AND NO ONE ANSWERS THE PHONE. COMPLETE CRAP!

I exchange 2 items online and they cancel my item when they received. They told me i didnt use the right shipping label even though that was the one they sent me by email. I constantly have to ask about my refund when i return or they will not refund. Employee named leslie gave me the worst customer service i have ever seen.

Hi A&F and eShop world,

As per A&F customer care agent advise I returned my order *******2329 to A&F through Return / Exchange: *******2329. The refund was sent to eShopWorld. EShopworld refuses to refund me although they did get the refund from A&F, and tell me to go ask A&F for a refund. A&F on the other end are sending me to eShopWorld. I have sent numerous mails to A&F CS, opened 2 chats and called A&F CS twice alredy. I have been provided different answers. As per my last conversation I was told that A&F payment team will reach out to me. So far nobody reached out to me. I have been told dedicated customer team will reach out to me, so far that has not happened either. Soon it will be a month since we are running thru the motions.But guess what I am so frustrated ta that point that I will keep asking for my refund no matter what so you could either handle that or we continue the cycle endlessly.

Abercrombie has really changed over the years, the model of their clothes changed. But what is the worst part the customer service. I returned my order because the fit is really bad. I am waiting for more than a month to get a refund. Multiple times contact, first they said send proof of return, I did. After that the confirmed they will refund, but nothing happend. I emailed again and I needed to send proof of return again, and again and again. These people can't read emails. At this moment I send more than 10 emails but Abercrombie is not responding anymore. Really crazy! I recommend to never order at Abercrombie!