• AbeBooks

AbeBooks

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Overview

AbeBooks has a rating of 1.52 stars from 712 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AbeBooks most frequently mention customer service, tracking number, and credit card problems. AbeBooks ranks 25th among Used Books sites.

  • Service
    184
  • Value
    176
  • Shipping
    178
  • Returns
    125
  • Quality
    157
Positive reviews (last 12 months): 11.5%
Positive
6
Neutral
1
Negative
45
141
See all photos

What reviewers want you to know

Positive highlights

  • Sure enough ABE Books had one, advertised in very good condition.

Critical highlights

  • The customer service rep is called Megan, very rude.
  • Had to cancel my credit card due to fear that they would tamper with it.
How would you rate AbeBooks?
Top Positive Review

“Scammers are using this site.”

Chad H.
3/4/24

My wife was scammed out of $1200 by someone using this site. They made it look like four $300.19 purchases. We have never even heard of this site much less bought anything from it. But apparently its an easy way to steal money. There should be some way to identify the seller.

Top Critical Review

“Don't throw your money away”

Adam Y.
3/31/24

AbeBooks is an amateur website with no oversight and incompetent staff. I was shipped a $200 book via the cheapest possible method, resulting in the book being thrown on the ground in front of my house and lost/stolen. AbeBooks made no effort to use signature-on-delivery. When I contacted them, the representative was indignant and uncooperative.

Reviews (712)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (119) credit card (32) book seller (34) abe books (96) irish booksellers (15)
Thumbnail of user nicolel1603
4 reviews
4 helpful votes
July 1st, 2023

I have had good experiences. And not so good experiences with this site. Some book sellers are good others not so good. In pictures are listed the better to the worst sellers and some information pictured on worst in last.Very last seller has not sent the best quality or just terrible shipping. In the first picture of large box in of a better seller. It's best to check out sellers carefully.

Products used:
Books

Service
Value
Shipping
Thumbnail of user barbarar504
9 reviews
25 helpful votes
April 22nd, 2019

I updated my review from one to three stars because they were quick to refund my card after canceling my order. I ordered from them because I'm in Pensacola, FL and they're in N Miami Beach, FL. It took 2 days to confirm my order and at that time, they then told me that the book was estimated to be delivered on May 11. Three weeks! I also ordered from them because of their 4 1/2 star rating through bookscouter.com. Had I known that it would take this long for delivery, I would have ordered the book from a pleothra of other dealers. My son wanted this book before our trip coming up. Why almost three weeks from N Miami to Pensacola? That being said, I went on Amazon and found the book, same price. I got an amazing offer to join Amazon Prime and with that came free one day shipping. I ordered the book yesterday morning. It will be here today. Although I comment Abe Books for refunding my card immediately, I have to ask myself how they will stay in business with other places out there that exceed expectations of customers?

Thumbnail of user chrisc2473
1 review
1 helpful vote
September 2nd, 2021

I was frustrated at first because my book was delivered to the wrong place however the company that sold the book made it right and finally delivered the book.

Thumbnail of user jackm115
4 reviews
1 helpful vote
June 19th, 2015

I have visited your business.It looks good and you've a good collection of books. The site really attracted me with the good collection of books. You have some exciting features which will attract the customers. You can post your educational products say your books collection in edubilla.com for free...

Thumbnail of user geraldineb13
1 review
3 helpful votes
January 15th, 2017

I have ordered twice from Abe Books, the second time the book was fine, but the first time I ordered two identical books both supposedly 'Good', but I wouldn't really describe either as good, and one of them (ex-library) had a piece cut out of a page! Even if that had not been spotted then the overall look of the book should have warranted a lesser price and description.

Thumbnail of user janew38
1 review
2 helpful votes
September 3rd, 2014

I did my first college book order online for my daughter. One of the places I ordered from was AbeBooks. I ordered an eTextbook on August 9th, and as of September 3rd I still have not received it. Meanwhile, my daughter's classes have already started which put me in a bind since she needed that book. However, when I contacted the seller, he was extremely apologetic and accommodating. He issued a full refund without hesitation, taking my word for it that I never received the book. I was pleasantly surprised and glad he was so easy to work with.

Thumbnail of user pamb76
1 review
1 helpful vote
September 3rd, 2017

The site has been down for days... what is going on and how soon can we expect it to be back up. It's hard to make $ without an active site!

Thumbnail of user pauls9
2 reviews
9 helpful votes
February 23rd, 2016

ABE Books is a marketplace for vendors. The problem is that ABE Books accepts all vendors, honest and dishonest alike. You should research any vendor on an independent site, like Google, Yelp, or SiteJabber before placing any order. ABE Books is honest but many vendors are not. I have used ABE Books for years and I have been cheated about 15% of the time, not by ABE books but by the vendor. However, ABE Books will NOT help you if you are cheated by one of its vendors. Do your homework first.

Thumbnail of user bronteb
1 review
0 helpful votes
January 12th, 2016

"ExtremelyReliable" company- The book did not come in the time frame they said it would- even though I paid extra for shipping. I had to buy a book from another company to have it in time for school (it was way cheaper from someone else I found out). They refused to refund until they got the book back, but shipping back to their business was $40 (about the same as the price of the book). So I had to keep the book (now I have 2 copies) and just swallow the $44 I paid for it in the first place. Just know that it wont ship as soon as they say and you should be fine. And if you're in the US- there are probably cheaper ways to get the book. Also there is no place for reviews on their website- so new customers cannot be warned.

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