ABCmouseReviews 104

This company is a complete scam. They store your card info and charge it without notification either before or after. When asked about it they say you should be checking your bank charges. Upstanding companies notify you of upcoming charges. SCAMS hide behind you should be monitoring. It's embarrassing how terrible this company is.

Don't believe the actors in the adverts.
This company will take your money and run.
I've been trying to cancel my subscription now for 3 months and still not able to shake them off.

We were trying to delete abc mouse for hours and it kept telling us to go to the app store or itunes when we ended up having to go to paypal to cancel if you were also like us and trying to get rid of abc mouse for a long time after they charged us even though we didn't use it i saw so many people get trapped in this cult like app and since i found out how to escape USE YOUR PAYPAL GUYS DONT GO TO APPLE anyways i would never recommend this trash to anyone else wasted 6 hours of my day

ABCmouse Review by Lulu Kwakye
September 16,2020
Pros: The program is good
Cons: Owners of ABC Mouse are scam

My child has stopped using ABC mouse since August of 2019. I stopped the subscription then, however, I just saw a charge of $59.99 on my PayPal account. When I went back in the account, it showed active. I canceled the subscription again but the message attached to the cancelation was that I will be charged until September 2021 for services stopped in 2019.

Parents, please carefully look at your account statement concerning ABC Mouse because even after you stop ABC Mouse, you are being charged for almost 2years after your subscription stops.
The ad for ABC Mouse states that you can cancel any time but that statement is not true when you are being charge for the year that you did not use ABS Mouse and the year after.
ABC Mouse operators are scam
Parents Stay away from ABC Mouse, PLEASE!

My husband and i were looking for an online learning platform for our four year old when i came across abcmouse via youtube. I quickly whent to the sit, filled in my details but didnt go through with the registration. I had a little hunch to further research on other sites for a comparison before committing to ABC. This was two or three months ago, to my surprise im being debited. Went to the bank to do a reversal but later that day they re-debited. Please help, how do i get out of this?

Thought it would be a good idea for my kids at the start of this quarantining because they'd be missing school. Had it for a while, they always say it runs slow no matter what browser they use. Our WiFi is very fast and we rarely have problems with it. So I said, kids can barely get on, let's cancel. Today, I went to cancel it in the mobile app. I went to "cancellation" and selected: end membership. Minutes later I get an email saying "congratulations on upgrading to an annual subscription!" What the hell? After I went to go check my bank account and there it was, the charge from ABCMouse. I tried contraction then just now, sent an email, wonder what they'll say back. Hopefully I get my money. No one needs to be scammed at times like this, theres already enough crap happening, now ABCMouse has got to steal my money too?

Terrible educational app/site that takes money w/out notification. Been charged for 4 years with only a record on my paypal account, but nothing else. I never signed up, but tried the free version for a week, just to find out what a waste it is. There was no clear notice of upcoming charge upon trial, and no notification for an upcoming charge. The app is super annoying with loud squeaking sounds and lots of repetitive images. I recommend to skip this one if you strive for true education and want to avoid fraudulent charges.

Several years ago I was a subscriber. My grandchildren were small. When they got older, they became interested in other things and they didn't need Grandma to babysit them. So I unsubscribed to site. It has been several years now since then, lo and behold, yesterday I happened to be checking my credit card acct. And saw a $99.00 charge posted for ABC Mouse. I called the support ph. #. Their whole support team are working from home, and I was to e-mail them to have my problem resolved & they would respond in time. So far they have not done so. I will be disputing the credit card charge for this.

I love ABC Mouse and highly recommend. The only reason I'm giving them a 4 is that upon sign up, which comes with a 30 day free trial (or was it 2?) either way, risk free, it asks if you want to lock in a special rate. I did, but it charged right away. I contacted support who DID refund me, but they said they usually don't give refunds. I'm BEYOND grateful that I did get a refund, but I think they need to better word the offer as I see it's a huge issue.

Sidenote, I cancelled my subscription through no fault of theirs. My daughter is just too young and the moment. Will be returning though!