Aains

I was hit on February 10,2016 by one of their insured person, i had a written stament of the lady who hit me! She ran a four way stop sign by my house and like always there's alway an excuse of this story but any way I had called the next day and did my statement over the phone and then they send me a paper to fill it in and I did. I send proves of her insurance with her name on it and her drivers license with her writing stament on her copy of her insurance and pictures of the accident, I did not did a police report because they told me just to get all her info and called her insurance. After I send every proof they need it Maria Rocha the person who does the adjustment and she told me in a bad mood that my case was declined and stared yelling at me over the phone for no reaso and I couldn't ask her a question because she had already yeld at me and Hangup on me. After calling her back and and left a thousand voice messages to her and her supervisor still no response so I had to call the regular phone line and one of their representatives told me that their adjuster said a whole different story of which I don't get why will she declined everything of which I have proofs and she dosent have nothing at all. So today May 10,2016 I recived a phone call from Maria Rocha after two months and left a lot of voice messages again just for her to tell me that my case was denied again because theirs not enough proofs like seriously what also are you going to come up with. She said she look up where was the accident and it's only showing one stop singing! How can you see one stop sing on a four way stop like seriously... So what I did I went to the TDI website to see if they can helped me it's so frustrated because I been with out a car for 3 months and my car it's not drivable. This insurance needs to be out of business for reals.

American Access Casualty insurance company has refused to reimburse our car rental after I was hit by one of their drivers IN MARCH! Worst customer service of all time. I'd have been better off if I was at fault and filed with my own company.