Overview
Support Pets has a rating of 4.7 stars from 12,881 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Very happy with this service. Waiting on ESA Vest and tag to arrive soon. I did not get the discount as advertised and had to make multiple separate purchases. Other than that very helpful communication.
I am still waiting on the approval from pet screening. Com. My apartment required a doctor and medical facility for the ESA letter which this company did not provide... so we will see if this purchase was worth it.
Honestly, It was super easy to get this done. Answered a bunch of questions. Maybe about 10-15 at most and then I had to pay the fee. Got the confirmation and everything within 24 hours instead of the 48 that they mention. Highly recommend.
Hello Alisha!
That's so awesome to hear! We're thrilled the process was quick and smooth for you—and even faster than expected! Thanks so much for recommending us. Wishing you and your ESA all the best! 🐾😊
At first I wondered what happened because I didn't get an e-mail confirming my order. I then reached out and got a response almost immediately with a very nice person addressing my issues. Thank you so much. I appreciate you all in what is done to being more connected to your pet.
I've been using Support Pets for 2 years now, I've had no issues ever getting in touch with a doctor or customer service if an issue occurred! Having my pup as an ESA and having the paperwork to back up my medical need has helped my diagnosis in public places. Will gladly continue to use their services.
Hello Ashlee!
Thank you so much for your continued trust and kind words! We’re so glad to hear that having your pup as an ESA has made a difference and that our team has been there when you needed support. We truly appreciate the recommendation and are here for you anytime.
I was having issues with my debit card going through (my bank was blocking for possible fraud) - I tried so so many times & every single time, the total was going to be $107.99 because of a discount being offered. Well imagine this - when my card finally did go through, it was for $142.99. That extra discount offered was no longer check-marked! When I emailed, I was told I didn't choose the correct selection. But I never had to the previous times! I was told I'd hear back after it was reviewed & no one has contacted me. TYPICAL of these types of places, such false advertising & complete lack of customer service!
Initially I was worried this would be a rigorous process or if it would even work out at all, however, with Support Pets they made it an easy and enjoyable experience. I was taken through a questionnaire and provided information about my pet, the next day I had my documents signed by a medical professional and I was able to submit them to my apartment complex. I even got a 50% off text making this whole experience that much more desirable! Would highly recommend to anyone who's looking to get their dog esa certified.
Hi Lauren!
Thank you so much for sharing your experience! We’re thrilled to hear the process was smooth and reassuring for you. It's great that you were able to submit your documents quickly and take advantage of a discount too. We truly appreciate your recommendation and are here whenever you or your pup need support!
Support Pets has been super quick and convenient for me. I have a family member dealing with some severe health issues and this saved me having to find time to go in for the necessary documentation for my apartment.
Hi Haley,
Hank you so much for sharing your experience! We're really glad we could make the process quick and convenient for you during such a challenging time.
It means a lot that you trusted us, and we’re always here if you or your family ever need anything in the future. Wishing you all the best!
Super happy with how easy the whole process was but upset that I paid more for the same exact thing my boyfriend did and on top of it we were supposed to get a whole family bundle price yet I paid more. Tried to contact support but got no help. Otherwise happy with the site.
Hello Stefanie,
Thank you so much for your feedback and for trusting us through your boyfriend’s recommendation. 🐾💙 We're really happy to hear the process itself was easy for you, but we’re sorry to hear about the pricing confusion and that your support experience wasn’t what you expected. That’s definitely not the experience we want for any of our customers.
Please reach out to our support team again at info@supportpets.com or through our website chat — mention this situation specifically and we’ll make sure someone looks into it carefully for you. We truly appreciate you being part of the Support Pets family and we’re here to make it right!
Best experience I've ever been through, I always wanted to put my fur babies as an emotional support, I didn't know how to start and my sister recommended these guys a it was the best choice ever ever made easy and fast! Now I could take my babies anywhere me with no restrictions!
Hi there Marie!
We’re so glad your sister pointed you our way and that the process was a great experience for you. It’s amazing to hear how much your fur babies mean to you and that you finally got the support you were looking for. We’re always here if you need anything moving forward.
It was so easy to register my love bug, JR. Now neither one will hardly be separated by restrictions imposed on by pets and their owners. JR was a gift from God through my husband. JR and I instantly fell in love with each other. Little did I know how much I needed him. He settles me down after being in traffic and running errands. So now I feel great that I can take him almost everywhere and actually go inside the post office, grocery store and not be nervous of being told that JR was not allowed inside. So thank you for this wonderful website.
Hi Linda,
This absolutely warms our hearts—thank you so much for sharing your beautiful story. 💙🐾
We’re so glad that JR came into your life at just the right time. It’s clear he’s not just a pet—he’s a true companion, a calming presence, and a gift wrapped in fur. Stories like yours are exactly why we do what we do.
We’re honored to have played a part in helping you both stay together with fewer restrictions, and we’re thrilled to hear that the process was smooth and easy. Thank you again for your kind words—and please give JR some extra love from all of us!
This experience helped me get my dog ESA certified in the quickest way possible. I've already recommended this service to other people that struggle with the same issues as I do. Not only will having my dog ESA certified make getting an apartment easier, but make the whole process a lot more affordable and comfortable.
Hello Victoria!
Thank you for sharing your experience! We're so glad the process was quick and helpful for you, and that your ESA certification is already making a positive impact. Your recommendation means a lot, and we're here to support you and your dog whenever you need us.
I was in the process of getting my furry baby certified when I came across an ad from Support Pets. I was very skeptical at first, however, I am so glad I chose to go with Support Pets. Quick and professional service. I would most definitely recommend!
Quickly filled out my responses on a Sunday morning and by that night I have my certification! Now my little Layla can get all of the recognition she deserves for carrying all of my emotional baggage.
Hello Annie!
That’s so great to hear—we’re thrilled the process was smooth for you! Layla sounds like a true superstar, and it’s amazing how much our companions can carry for us just by being there. Thanks for sharing your experience!
This was the easiest transaction. I received my doctors within 24 hours after my initial consultation. Justwent over to my rental office to place my support dog on file. That simple. Thank you for a very pleasant experience
Hello Ursula!
Thank you for sharing your experience! We're so glad the process was smooth and that Wolfgang is now officially on file as your support dog. It means a lot that you chose us after doing your research, and we're here for you anytime you need support!
Received my ESA documents within 24 hrs from approval. This has been the best experience I've had trying to certify my dog. I'm very grateful and have already referred others. Excellent service for the price and time of processing.
Hi Lynnette!
We're glad to hear the process went smoothly and that you received everything so quickly. Thank you for referring others and for your kind words. We're here if you need anything in the future.
Thank you for being so quick and easy! I was able to answer some questions about myself and my dogs. Multiple pets at once to improve my life and my mentality. It helped me out with paying insane pet deposits!
Hi Alexis!
Thank you for sharing your experience. We're so glad the process was simple and that it helped you avoid those high pet deposits. It’s wonderful to hear how your dogs are making a positive impact on your life and well-being.
Being able to conveniently have an experience where I can have my fur babies with me with no hassle. Whenever I have them around, it's always comforting and for a company like support pets it makes it very grateful to have assistance.
Hello Iyona,
Thank you for sharing such a wonderful message! We’re so happy to hear that having your fur babies by your side brings you comfort — that’s exactly what we’re here for.
We’re grateful you chose Support Pets and we’re honored to be part of your journey. If you ever need anything else, we’re always here to help!
Support Pets has followed up with me every since I was initially approved a year ago and through this time as well and responsive to my emails about my questions and concerns. I hope this helps with Blossom & I being able to live under the same roof, unlike a year ago.
Hello Aneatra,
Our pleasure! We take pride in being a service you can always rely on.
This was such an easy and stress free experience. I got my documents right away. I like that I also have the opportunity to request an another letter as well if my residence requests a more personal one. 10/10 experience
Hi Sarina!
We’re so happy to hear it was a smooth and stress-free experience for you! It’s great that you felt supported and had everything you needed ready to go. Big thanks to your friend for the recommendation—welcome to the Support Pets family!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joi!
Thank you for your honest feedback. We understand how important it is that your ESA letter meets your apartment’s requirements. If you run into any issues or if additional information is needed, please reach out to our support team at info@supportpets. Com. We’re here to help and will do everything we can to assist you in meeting your housing provider’s documentation needs.