• 99designs

99designs

Overview

99designs has a rating of 2.43 stars from 410 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 99designs most frequently mention contest holder, graphic designer, and current quality problems. 99designs ranks 553rd among Graphic Design sites.

  • Service
    43
  • Value
    43
  • Shipping
    20
  • Returns
    22
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
38
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What reviewers want you to know

Positive highlights

  • Thoroughly impressed with customer service staff - quickly responded via email and phone and extremely knowledgeable.

Critical highlights

No critical highlights yet

How would you rate 99designs?
Top Positive Review

“Great choice for book cover contest”

Amy C.
11/20/23

I got a lot of great covers to choose from very promptly. They kept to their timetable very well and designers were quite responsive

Top Critical Review

“Disappointing!”

Kristijan M.
3/14/24

I am a designer with experience in the field. I had a profile on this platform for 8 years that was more than successful, I had more than 100 contests won and many successful collaborations through the one-on-one option. My profile has been closed because I simply did not meet their criteria! I want to say that 99d is not the same platform it once was, they don't care about the designers they just care about money and nothing else. They literally act like you are in a Nazi camp. The design support is so cruel and arrogant, if you are a designer they just don't care about you (not to mention the unprofessional staff working there). I want to point out, compared to before, the number of contests has been reduced by more than half (if there were 1000 active contests before, now they are down to 400) which tells in which direction this platform is going, in my opinion this platform will not exist anymore long. Frankly, I do not recommend you to use it either as a designer or as a client. Go to some other friendly platform. All the best.

Reviews (410)

Rating

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Other

Reviews that mention popular keywords

customer service (24)
Thumbnail of user amyc750
2 reviews
0 helpful votes
November 20th, 2023

I got a lot of great covers to choose from very promptly. They kept to their timetable very well and designers were quite responsive

Products used:
book cover contest

Thumbnail of user berts87
1 review
0 helpful votes
March 13th, 2023

Very useful for creating branding logo for our non-profit organization. The designer we ended up choosing was a delight to work with. Great value!

Tip for consumers:
great value

Products used:
logo design

Service
Value
Quality
Thumbnail of user paulb1739
1 review
14 helpful votes
January 3rd, 2020

99designs is by far the best site for an independent author to find a book cover design that will enhance their work. It's no secret that title and cover are the two first signals to a potential buyer/reader. 99designs puts one in front. My friends loved the polls I sent out. I received over one hundred fifty designs and thoroughly enjoyed the process of finding the one I liked best. I recommend this site to anyone out there who isn't scared to invest a few bucks in what will be a gold mine of design.

Thumbnail of user elisek21
1 review
35 helpful votes
March 16th, 2022

I have won several times as designer, and it's important for me to find clients that are easy to work with. Although you can't always win, even when you have provided designs that will work better than the ones chosen by the clients in the end, you can always learn and place the unused design to your portfolio. Also, there can be other opportunities from 1-to-1 projects and—as your skills grow and made it as a top level designer—offer your services without having to go through complex contest processes.

Tip for consumers:
Start guaranteed and blind contest. Always reward designs that work and rate from expert design perspective. It will help your business grow if you choose the right design. Collaborate with the designers closely.

Products used:
Hi,

I'm only reviewing the website. For my use case, I did not involve in selling or buying physical goods. We're dealing with graphic design.

Thumbnail of user jonathans1522
1 review
1 helpful vote
June 28th, 2022
Verified purchase

Edit:
Changed review after customer service sorted it all out. Helpful and polite.

(A little sad I had to go to social media to resolve probelm, but, all's well that ends well, I guess.)

Tip for consumers:
Good customer service.

Products used:
Bronze Logo & business card Package

Service
Value
Shipping
Returns
Quality
Thumbnail of user timk386
1 review
11 helpful votes
August 11th, 2020

I was ready to complete my second book's cover, but in the end didn't have enough faith that it was good enough and asked for feedback. I was told it and the first book would not stand up in the crowd, and for a little bit more, I could have paid for a 99 designs cover. I went with that advice and am blown away at the improvement I received by the winning designer. Now I have someone I plan to use going forward and I hope sales on my book will rebound once I release this sparkling new beauty on top.

Thumbnail of user frankieh283
1 review
2 helpful votes
May 7th, 2023

99Designs have connections to the best designers. I was given so many wonderful designs for my book cover. I had a hard time choosing the best one! I will be using them for all my future projects!

Tip for consumers:
Highly recommend this company

Products used:
Purchased a cover design for my book!

Service
Value
Quality
Thumbnail of user chrisl810
1 review
13 helpful votes
January 29th, 2020

99Designs was recommended to me by a friend when I needed a logo design and business cards for my new company. I've just received the final design and I am over the moon with it. In fact, I had responses from over 40 designers within a matter of days - which gave me plenty of options to choose from. The designers are all highly responsive to feedback. I am very happy with the process, the support from 99Designs, the quality of the design work and also the pricing. Highly recommend it.

Thumbnail of user lauram2710
1 review
0 helpful votes
March 6th, 2022
Verified purchase

We recently used 99designs.com for a new logo for our business. We loved the concept of a contest with multiple designers working on creating the best logo for us and the entire process was efficient and seamless and ended with great success and a logo we love!

Service
Value
Quality
Thumbnail of user diannaw88
2 reviews
12 helpful votes
June 14th, 2020

I was a bit nervous at first about running a design contest on 99Designs since I wasn't really familiar with them. But I'm so glad I took the chance. The level of talent on the site is amazing, and it was great fun to be presented with approximately 25 potential covers. It was very tough to pick a winner. It's also really nice that you can set your own budget. I'd definitely use them again.

Thumbnail of user domd9
1 review
10 helpful votes
March 20th, 2020

I really love the logo that SilARG created for us. She was proactive, hard working, creative and more responsive than I would have ever expected. She is a real team player and collaborator AND she has strong ideas and suggestions of her own - what a great combination! We are #100%satisfied:-) Thanks Sil - 5 stars and 2 thumbs up for sure.

Thumbnail of user bethanyl73
1 review
0 helpful votes
October 24th, 2020

99designs is a fantastic way to get many different concepts for your project. The designers are fast, talented, and kind.

Thumbnail of user qeyannq
1 review
10 helpful votes
October 5th, 2020

Nothing feels better than getting what you exactly paid for. After working with two freelancers and paying for designs I won't use. Thankfully I learned about 99designs from a friend and it didn't disappoint me. I was happy to work with talented designers and got a design that I fell in love with.

Thumbnail of user sarahl872
1 review
10 helpful votes
September 3rd, 2020

I had a great experience with 99designs! I chose the cheapest logo package, so didn't get a ton of submissions, but expected that. However, there were 2 that were great, and the one I ended up choosing, I'm super happy with. I felt like the user experience was easy, especially all the prompts for the creative brief. I am looking into working with my designer on another project.

Thumbnail of user lisal948
1 review
7 helpful votes
February 7th, 2020

I received some excellently crafted designs from 20 plus designers. Overall, favorite designs were constantly revised based on my input. Almost too difficult to choose the finalist! This we a great process for me. I spent lots of time reviewing, and messaging, but I would do it again. Very worth the cost.

Thumbnail of user luisl149
1 review
10 helpful votes
May 23rd, 2020

First time using 99designs and was nervous and skeptical. Paid the fee and a flood of designs came in each awesome and according to what I wanted. I paid for 30 designs (approx) and received over 60! The final design for my book cover was MORE than I thought I wanted. Definitely using them again. Dont be scared. If you do a contest and you don't find a design you like, you get a refund.

Thumbnail of user tonil115
1 review
0 helpful votes
February 26th, 2020

Brilliant service, exciting and professional - I was lucky enough to work with a top designer for my logo - he was genius!

Thumbnail of user deane86
1 review
0 helpful votes
October 14th, 2021

This process was actually fun. We got great designs, made a contact, and the competition helped market the business too.

Tip for consumers:
Do it.

Products used:
Facebook cover

Service
Value
Quality
Thumbnail of user jenniferr1070
1 review
11 helpful votes
August 24th, 2020

We used 99d for 2 back-to-back logo redesigns. After the 1st was so impressive, we immediately started a 2nd contest. We knew we wanted complimentary logos for sister companies and the designer really picked out the elements that were specific to each company. We received many more choices than we expected and found it to be well worth the money spent. We will use the site again.

Thumbnail of user jw458
1 review
1 helpful vote
July 24th, 2019

99designs makes designing a company logo really easy. The process is simple, the website is intuitive, the customer support is fantastic (chat, call, email... all work well), and the designers are awesome! The cost is very reasonable and the overall experience is really fun. And in the end you get something really useful! Highly recommended for creating a company/brand/team logo.

Tip for consumers:
We guaranteed our design contest (meaning we would pay the fee no matter the outcome) and we got several times the average number of designs (180+ designs received).

Products used:
Logo design

Service
Value
Shipping
Quality
Thumbnail of user cynthiaj29
2 reviews
0 helpful votes
May 19th, 2017

This is the 3rd time I've used 99Designs - I've been very happy each time. My experience has been great as designers who have learned how to interact professional with clients emerge as they ask for feedback and communicate with basic business courtesy - not all have yet learned how to do this... the ones that do know how to be businesslike but friendly I have found to be easier to work with - it's been great!

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Cynthia,

We are thrilled to hear you've had such great experiences with 99designs! We agree- feedback and collaboration is vital to great design, so we appreciate the time you've spent with the designers:)

-Rosalie from 99designs

Thumbnail of user lindak188
2 reviews
0 helpful votes
April 4th, 2018

They were easy to work with and very fast. Would recommend them to anyone looking to work with a wonderful design team!

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Linda,

We are very excited to hear that you had a pleasant experience and thank you for coming to us for your design needs.

We look forward to working with you again!:)

- Jerlyn from 99designs

Thumbnail of user royw24
1 review
15 helpful votes
July 14th, 2015

I've been a full-time ad consultant for 32 years and I frequently use 99 Designs. The keys are (1.) to spend enough money to interest the highest levels of talent, and (2.) to write a brief that not only instructs your designers, but inspires them. I usually offer a prize of $1,500 or $2,000 and receive 1,250 to 1,400 designs in return. Sure, you have to wade through a lot of silly, crap designs from beginners hoping to win the lottery, but at least 50 of the designs will be notable. My biggest problem is choosing from the top 10 or 12 designs that are simply AMAZING. You can run with the big dogs or stay on the porch, but don't think you're going to see anything but the big dogs' butts if you toss minimum money at them.

Thumbnail of user sanjua6
2 reviews
0 helpful votes
September 6th, 2022

99 cover customer care number. 6372. *******.
Helpline customer support *******//*******. Team available
Full information services full refund issue with
All tipe service centre

Tip for consumers:
99 cover customer care number..6372.131202.
Helpline customer support 63721//31202..team available
Full information services full refund issue with
All tipe service centre

Products used:
99 cover customer care number..6372.131202.
Helpline customer support 63721//31202..team available
Full information services full refund issue with
All tipe service centre

Service
Value
Shipping
Returns
Quality
Thumbnail of user jai613
1 review
2 helpful votes
November 8th, 2016

I have started on 99designs 4 years ago as absolutely beginner and I learn so much there! Lot of inspirational designs, great designers to learn from and support from great community made me work on myself and improve my design skills higher then I ever expected! Great recommendation for everyone who want to work, grow, develop and learn each day. Also, great recommendation for clients who wants proffesional design since lot of the world's best designers are here!

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From the business

99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.

Business History

Founded in 2008, 99designs has grown from a small, online forum into a global community of talented designers that is now the go-to creative solution for businesses, agencies and individuals. We are headquartered in Melbourne, Australia with operations in Oakland, California and Berlin, Germany.

Company Representative

Thumbnail of user charlies53
Support T.
Support Staff
Typically does not respond to reviews
We are your friendly 99designs customer support staff. If you have any questions, or require service, please get in contact with us, or head over to our support page (99designs.com/contact) and we'll be happy to assist!

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