• 99designs

99designs

Overview

99designs has a rating of 2.43 stars from 410 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 99designs most frequently mention contest holder, graphic designer, and current quality problems. 99designs ranks 552nd among Graphic Design sites.

  • Service
    43
  • Value
    43
  • Shipping
    20
  • Returns
    22
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
38
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What reviewers want you to know

Positive highlights

  • Thoroughly impressed with customer service staff - quickly responded via email and phone and extremely knowledgeable.

Critical highlights

No critical highlights yet

How would you rate 99designs?
Top Positive Review

“Great choice for book cover contest”

Amy C.
11/20/23

I got a lot of great covers to choose from very promptly. They kept to their timetable very well and designers were quite responsive

Top Critical Review

“Disappointing!”

Kristijan M.
3/14/24

I am a designer with experience in the field. I had a profile on this platform for 8 years that was more than successful, I had more than 100 contests won and many successful collaborations through the one-on-one option. My profile has been closed because I simply did not meet their criteria! I want to say that 99d is not the same platform it once was, they don't care about the designers they just care about money and nothing else. They literally act like you are in a Nazi camp. The design support is so cruel and arrogant, if you are a designer they just don't care about you (not to mention the unprofessional staff working there). I want to point out, compared to before, the number of contests has been reduced by more than half (if there were 1000 active contests before, now they are down to 400) which tells in which direction this platform is going, in my opinion this platform will not exist anymore long. Frankly, I do not recommend you to use it either as a designer or as a client. Go to some other friendly platform. All the best.

Reviews (410)

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customer service (24)
Thumbnail of user moakiej
1 review
0 helpful votes
October 5th, 2023
Verified purchase

I had a very focused goal: To hire an expert in Squarespace I could utilize to accelerate the learning of the front end authoring environment so I could build my own website.

I am a management consultant and am proficient enough in design to do it myself. It's the only way to go.

I found a smart gal to provide me 2 hours for a coaching, teaching engagement.

To my regret she helped me get started learning SS so I could build my own website. But there was really no pedagogical approach. In other words I would have benefitted from an overview of how SS organizes its web-based interface, the design conventions of SS. That didn't happen because the designer has no teaching ability and it WAS MY FAULT I DID NOT STRUCTURE THE TWO HOURS MORE EDUCATIONALLY. I didn't give her the guidance. And she went very quickly. My fault again.

She was very technically capable and a good designer but her communication skills were atrocious. She encouraged me to follow up afterwards with questions. Well she went AWOL. I was never able to followup. Very disappointed. Like a lot of hired guns she took the money and ran.

$250 an hour for a graphic designer through a middleman? If they can earn that I am worth $450 an hour. Very expensive. It would help to know how much 99designs earns as the bodypusher middleman. I am guessing $100 an hour? But since I don't know it is difficult to assess if the designer was paid fairly. $150 an hour because the bodypusher gets $100? That's fair to the designer. $30 an hour to 99designes and $220 to the designer? I would never pay a graphic designer $220 an hour directly absent the middleman.

You will have to trust me that I am a paying customer to 99designs for an SS website that is live but which I prefer to go unnamed for obvious reasons. People need to feel free to tell the truth without fear of retaliation.

I hired the designer in early August. Paid 99designs $500. Definitely too much for what I got.

Products used:
design service

Service
Value
Quality
Thumbnail of user tome552
1 review
5 helpful votes
December 30th, 2021
Verified purchase

I spend a few thousand dollars to have several pages developed only to get files my developer can barely use. It's costing me twice as much in development because the files are garbage and 99design did absolutely nothing to help.

Tip for consumers:
just use UpWork

Products used:
Using part of the design I paid for but it's so much extra work for my developer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hayka1
1 review
23 helpful votes
September 19th, 2020

You would probably get many designs, but with little to no creativity. In our case we got over 200 different options, but all fairly standard. This is not the right place to look for something out of ordinary.

Thumbnail of user michaelj618
1 review
2 helpful votes
June 20th, 2019

Although I only purchased the bronze package, I expected to work with better designers. Every design was so simple, I could have just done them myself. Even with extensive feedback, the most the designers did was add extra lines here or there or change the color and font. I though it would get better in the final round but it was more of the same. Extremely disappointed. It was not worth the $300 investment.

Thumbnail of user anns875
1 review
1 helpful vote
March 17th, 2021

There are very few interesting projects to illustrate.
Logos are everywhere.
You give up and start making logos too. Clients can change the brief or choose something completely different from what they originally asked for. That's their right, but it's frustrating if you spent more than 5 hours on a logo for free.
If you think your design looks great, but the client gave it a bad rating, you won't be able to add it to your portfolio, as if this is not the subjective opinion of a person who does not design at all, and your work is of poor quality.
If you want to make money, you need to track orders and do something every day. Do you have time for free work? There is no guarantee that you will make money on your next order, but you might get lucky.
Yes, for poor countries one gain = monthly salary. But you don't win every competition, and you don't win all the time. Don't think that 99 designs will save you from poverty.

If you don't have a portfolio, use 99 designs. You can parse 15 designs in 28 days. Create them all and... Look for a permanent job because you now have a portfolio.

The practice is the only plus of this site. You will receive real tasks to complete them. Perhaps you will receive a nice bonus - money. But you definitely need a regular job where you can talk to a client, make edits and get guaranteed money.

A client can ignore your ideas, not go to the site, postpone the choice of the winner for a week, not answer you, close the contest ahead of time, even if you managed to discuss something and you made edits for it. He just decides to stop submits artwork and choose someone else, even though he loved your design so much. The guaranty won't help. Clients can unlock their contest at any stage, even when it's day 60. And you won't get anything as a finalist.

99 designers are a toy. If you always have extra time or designs to spare, then this is worth a try.
If you want a portfolio, you should give it a try.

But don't take anything seriously. You don't have normal customer feedback, you can't discuss anything, you can't offer sketches and discuss an idea. You just do the design with your eyes closed and it all depends on luck.

I've seen really cool guys get 1 star and ignored, so don't think professionalism will help you win enough contests.

99 designs is a demo version of a designer's simulator.

Service
Quality
Thumbnail of user amberr235
1 review
2 helpful votes
December 29th, 2020
Verified purchase

While I liked working with the particular designer who did my logo, the process at 99designs didn't meet my expectations at all. The contest idea felt a little misleading, as you're guaranteed "30 designs," for example, but really, most of those are just a designer submitting the same design with different font options or icon-based designs, which I could have done myself. I was far from impressed with most of the designers and especially with the number of options for the contest. I debated about hiring a designer directly (which would have cost a third to half the price) and probably would have netted me the same result. It felt expensive and underwhelming.

Tip for consumers:
Next time, for $300, I might consider Fivver. Divvying that amount up even a few ways would have provided greater options.

Products used:
Logo contest bronze package

Service
Value
Quality
Thumbnail of user prasadg7
1 review
1 helpful vote
November 23rd, 2020

I really was enjoying the whole process, until all the hard work was done and I had a poll set up and emailed to all my people, that one of the logos was taken down because it was a stock photo. So basically out of 6 designs on poll one was off thats 15% of my creativity and all the days work put in to it was waste. I am glad it was detected but it seriously affected my logo selection process. Also I was not offered any compensation apart from thats I can select a new design. How in the world thats an option when I have submitted the poll by email, thats extremely embarrassing. As a small scale start up business I felt this was great option, but I felt let down. The designer who won and all the designers who submitted were great but one bad apple spoilt the taste and the nature of this experience.

Thumbnail of user plainlys
1 review
6 helpful votes
July 29th, 2015

I pulled my contest after the CSR's response to my questions started to give me heartburn. I noticed the use of "already" at least four times in one comment (e.g.'" if the contest is completed already, and you have issues already, Jimdo would handle that already."). This bothered me... my questions at this stage were not confidently answered and CSR had to check for answers to basic questions (e.g. Do you provide support for back-end issues on the website). I think I'll just go with a basic site and look for a private designer.

Thumbnail of user janetc15
106 reviews
427 helpful votes
July 21st, 2016

I was pressured to sign up for this in college. I was going to recommend this to a few of my friends because I thought the concept is great for designers who want to make money. However having it for a few weeks, it's nothing but an additional necessary headache that I don't want anyone to endure, not even people I despise.

A lot of requests there have very fast turnover rates, in that case, it would be difficult to come up with something breathtaking in two days. With that being said, you could follow what the customer or client wants and they would still tell you they don't like it. I didn't like the rating concept nor do I appreciate seeing other people creating designs similar to mine after viewing mine.

If you want to make money, seriously network and find real clients who aren't jerks like this. This website is so difficult to work with especially if you don't see your client on the other end. Constructive criticism isn't even the word used to describe how a design can get a poor rating because the client fails to see what THEY want themselves.

The contests idea is pretty cool until you realize you submit work to them numerous times and haven't made a single buck in weeks. It's a waste of time. Seriously, don't bother with this. If you're a designer and think you're getting quick money by using website like 99Designs or similar places that offer you freelance work, think again. Research first.

Thumbnail of user marcov6
2 reviews
8 helpful votes
June 19th, 2018

I've used 99designs since 2008 and lately I've seen the prices went down along the quality of design submissions, but at the same time the Contest Holders request more features such us mobile design or logo design when the contest is only for a web design with $250 prize. I think this is crazy.

I hope that someone at 99designs read this and take action.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Marco,

Thank you for your feedback! We appreciate your insight as a designer and our Designer Support Team would very much love to discuss this with your further.

Please feel free to reach out to them directly at: https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

Thumbnail of user anthonyc433
1 review
3 helpful votes
August 3rd, 2019

When you select a winning design/designer they will get lazy and make minimal effort to perfect design because they already won and got paid anyway. There's no support to this website shen you try to get things fixed. Just be aware that they use Pakistan designers who are extremely cheap and over price this service.

Thumbnail of user brianf112
2 reviews
10 helpful votes
March 8th, 2017

I made the unfortunate mistake of guaranteeing my design and despite telling 99designs how much I was displeased, they never offered me more than "more promotion" of the contest. I wasted $500 and am not even going to use the logo. The customer service was ok; but the designs were totally awful. Very very disappointed and I would not recommend them to anyone I know. I'm in business over 10 years and in the photography industry.

Service
Value
Returns
Quality
Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Brian,

We are sorry to hear you have not had the best experience thus far. Our support Team would be happy to take a closer look into your account to see if we can turn things around. Please feel free to send us a message with your username or email address associated with your account, and the best contact number, and we'll be happy to get in touch: https://support.99designs.com/hc/en-us/requests/new

-Rosalie from 99designs

Thumbnail of user martg11
2 reviews
27 helpful votes
January 25th, 2016

I'm a designer working full time in a graphic studio and doing occasional freelancing. I've been winning identity and packaging contest on this site since the month I signed up and those are my thoughts about it: A designer can make some money out of this site provided that she doesn't do much research beforehand and goes with first, obvious, mainstream ideas. Cliché is given applause. Too many dots to connect is not welcome.

I've won with designs that made my boss, an art director with a fine art degree and 25 years in the advertising go 'meh', and got eliminated after submitting great, creative designs made after hours of research and brainstorming. To have good work rejected and get paid for mediocre work is well, kind of disappointing.

Company owners who use this site instead of finding a designer in their area don't care for design much, really. They just want a pretty picture. There are exceptions among the contest holders, though. Companies just starting out and on a tight budget, who will very likely replace the place-holder identity from 99designs within a year, if they will survive that long. Then there are ones who don't know any better, but have time on their hands to guide designers (well, pixel pushers in that case) to a decent solution.

Design quality seems to be slightly better in the platinum category, but there are platinum users who do design below site's average and basic users who do better than platinum but just didn't sign up to platinum verification.

Another issue is the business model 99designs has that is hurting designers both on and off the site: every designer on 99designs works on speculation of getting paid, which basically means free work, unprotected with any agreement until (maybe) awarded, which means contest holders can save the propositions and cancel the contest, share the insights a designer has made in an attempt to sell her design in public comments and to promote/rate high on copycats. Faint chance of winning a contest a designer is really interested in, means having the urge to join mare contests, spending less time on each one. The result being lower quality work and giving the designer profession a bad name.

Thumbnail of user ingvilda
1 review
8 helpful votes
January 24th, 2018

After being on 99designs for a couple of days, and entering contests, my profile got suspended due to not meeting their quality standards. By that time I had already won one contest and gotten a 4 out of five stars on one of my other Logo-submissions, as well as very positive feedback one a coupe of other submissions.

I get that 99designs has standards, as they should, but I really think you should get a warning before they suspend you out of the blue for a month. I was in the middle of communicating with the client from the contest I won, and since my profile was on hold, I didn't get notifications on my email. So then I had to check and log in all the time.

When I contacted support to explain this, and to get an explanation to why I was suspended, I just got a 2-sentence copy paste from the original suspension mail. And when I check their reviews here, I see that all they do is to copy paste the same generic answer to all dissatisfied previous members.

Considering that I've put a lot of effort in the work I uploaded, and that I've behaved professional and civil, it also aggravates me that I now have a red banner across my profile saying I broke the code of conduct. According to 99designs this means that I did one or more of these:

- Didn't respect the 99designs community
- Didn't respect all community members
- Copied someone else's work
- Or that I wasn't honest or competed fairly.

All of these sound horrible, and it was really embarrassing trying to explain to my client that I hadn't done anything bad to someone or copied someone's work.

And dear 99designs. If you're going to reply to this, don't do it with your pre-made answers, then you can just leave it be.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Ingvild,

I understand how disappointing it is to see your account placed on hold. We certainly did not mean to demean you in any way, shape or form. Hopefully, you can see by our email correspondence that this is not a permanent hold. We only ask that you submit a portfolio because your current entries do not appear to represent our minimum quality standards.

99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

During this period of absence, we encourage you to work on your designs skills. Your suspension is *not* permanent, please make note of this. You will be able to re-apply once we open the application period, so you have a chance to reinstate your account.

Best of luck - we hope to see you in the next application period. Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

Thumbnail of user designw2
2 reviews
11 helpful votes
February 10th, 2018

Though 99Designs is a Great Idea of having Design Contests where Clients gets a variety of Designs to choose from. But if at any point you need to contact customer support. Don't Contact, there's no one.

Like you get suspended for low quality designs or for some other issue, they'll suspend you asking a Portfolio of 4-5 designs for 99Designs live contests. Don't design the portfolio, NO ONE IS THERE TO CHECK IT!

You will Never get a Reply from 99Designs or You may get an AUTOMATED reply declaring that you will remain suspended.

They Don't have dedicated Customer Support members! I haven't seen anything worst than 99designs customer support!

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Design W.,

I understand how disappointing it is to see your account placed on hold. We certainly did not mean to demean you in any way, shape or form. Hopefully, you can see by our email correspondence that this is not a permanent hold. We only ask that you submit a portfolio because your current entries do not appear to represent our minimum quality standards.

99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

During this period of absence, we encourage you to work on your designs skills. Your suspension is *not* permanent, please make note of this. You will be able to re-apply once we open the application period, so you have a chance to reinstate your account.

Best of luck - we hope to see you in the next application period. Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

Thumbnail of user victoriab77
1 review
6 helpful votes
May 20th, 2017

At first I was impressed with the concept. I work in the marketing world but didn't have the time or resources to work on this myself and we needed a professional logo for our real estate group. This seemed to be a great solution. We received a variety of designs-I'm sure some of the designers were original and the interaction with designers was good. Unfortunately a design popped up at the end of the second phase-we ran a poll and this new design rose to the top so we ran with it. I had to spoon feed most of the creative but ended up with the basics to work with.
I was disappointed to find the logo that won was not original at all-it was pulled and copied directly out of Adobe Cloud Library. I wish one of the designers that worked so hard to create something original for us had won. I guess we got what we paid for. So sorry for and to all the designers out there who produce quality work.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Victoria,

I am sorry to hear about your experience on 99designs.

We do have a strict Designer Code of Conduct we expect all of our designers to adhere to (https://support.99designs.com/hc/en-us/articles/204761605-Guidelines-and-policies-at-99designs) and if a designer breaches this code, we will take action against their account.

It does look like you've been in touch with one of my colleagues, so I will have her reach out and follow-up with you as soon as possible!

-Rosalie from 99designs

Thumbnail of user wilsonh9
7 reviews
37 helpful votes
August 10th, 2013

The quality here is really mixed. If you need something designed that is cheap and generic, 99 designs is for you. If you need something really good, I'd go elsewhere.

Thumbnail of user designw1
1 review
1 helpful vote
February 4th, 2017

I am not sure why but most of the reviews i found for 99designs says "Can't Login". Feeling curious, why?

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi there,

If a designer breaks any of our policies (https://support.99designs.com/hc/en-us/articles/204761605-Guidelines-and-policies-at-99designs), does not demonstrate a basic level of professional design quality (https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-) 99designs reserves the right to suspend their account:

https://support.99designs.com/hc/en-us/articles/204762025-Suspension-Policy

99designs is committed to safeguarding the integrity of our designer community and making sure that our customers are provided original, professional-grade designs.

If your account has been suspended, you will have received an email explaining the issue. Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new

—Johnny

Thumbnail of user hughb24
1 review
6 helpful votes
November 23rd, 2015

I gave the extra star because--after following my explicit directions--one of the designers gave me a logomark that I liked. Frankly, though, I'm pretty sure it was luck that I liked it.

FOR $500 I GOT NO RESPONSE FROM THE DESIGNERS LISTED IN THE "DESIGNERS" PAGE. If you scroll through the designers, you see beautiful, elegant and sophisticated logo designs. You won't get anything like this for the $500 I paid. I invited maybe a couple dozen designers to participate in my contest, but only one of them replied to the invitation (and she declined).

F0R $500 YOU WON'T GET THE BEAUTIFUL LOGOS YOU SEE ON THE WEBSITE. You will get, literally, clipart and freeware fonts. Drawn up by teenagers. Seriously. All of my submissions were by people who had never won a contest. Who clearly had no experience or eye for design.

The designers were essentially unable to follow my directions. Primarily because they weren't going to spend time with me because their time isn't worth just a chance on $300. Also, English was a problem.

Eventually, I got a logomark and an open-source font that I liked. I approved the contest and paid the $500. But the final drawings weren't what I asked for, so I had to BUY ADOBE ILLUSTRATOR so that I could do the alignments and colors the way I'd requested (the colors were useless for printing). I'm no designer, but even I knew that the final drawings were useless.

The overall experience was terrible. The online chat personnel were responsive, but they aren't giving me designs. All of the designs were horrific with a couple of notable exceptions--and with those, I'm certain that I got lucky.

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From the business

99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.

Business History

Founded in 2008, 99designs has grown from a small, online forum into a global community of talented designers that is now the go-to creative solution for businesses, agencies and individuals. We are headquartered in Melbourne, Australia with operations in Oakland, California and Berlin, Germany.

Company Representative

Thumbnail of user charlies53
Support T.
Support Staff
Typically does not respond to reviews
We are your friendly 99designs customer support staff. If you have any questions, or require service, please get in contact with us, or head over to our support page (99designs.com/contact) and we'll be happy to assist!

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