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3.8
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6ya Reviews Summary

The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

quality
431
Florida
1 review
0 helpful votes
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Satisfied guaranteed
June 19, 2022

I think the company was very professional. They were also polite and very informative. I had such a good experience that I will be using them again on another project I'm working on. I was very happy and pleasant with my results.

Date of experience: June 19, 2022
Tennessee
1 review
0 helpful votes
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My hero
June 19, 2022

I have called everywhere And nobody would give me any information or advice on what I could do to help my For baby moose. Thank you for taking the time To help me and my little man.

Date of experience: June 19, 2022
Oklahoma
2 reviews
0 helpful votes
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Payment
June 19, 2022

Asked how to find out what to do when someone is wanting me to send them money.

Date of experience: June 19, 2022
Ohio
1 review
0 helpful votes
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Excellence
June 19, 2022

I had trouble with verification via Google due to the purchase of a new iPhone 13 Pro Max. I spent over an hour trying to troubleshoot the problem with T-Mobile and they finally referred me to Google and within five minutes the technician was able to solve the problem and in while doing so, he was able to educate me with how the process goes and above all of it, he was extremely patient with me. He turned what was aggravation into jubilation with his expertise and professionalism. Thank you again

Date of experience: June 19, 2022
Florida
1 review
0 helpful votes
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We were 100 percent in fear for our dogs life, and she talked us through exactly what to do and how to handle him and his situation. Shee was kind, caring and you could tell she truly wanted to help us so we could help our dog through situation.

Date of experience: June 19, 2022
Pennsylvania
1 review
0 helpful votes
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Help with my acct.
June 18, 2022

He was very helpful Ge helped me with trying to give me advice.

Date of experience: June 18, 2022
Georgia
1 review
0 helpful votes
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Help with Facebook
June 18, 2022

Mr. Chase was very excellent an very very nice he was amazing I will recommend anyone to talk to him I really appreciate him for taking his time to help me he was so kind

Date of experience: June 18, 2022
New York
1 review
0 helpful votes
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Communication with Delta Airlines
June 18, 2022

My nightmare began when I received a bill from Delta. I attempted to call Delta American Express, only to be told they could not help and to try another number. That attempt lasted four hours, waiting on hold, then given another number. The next number asked, after 2 hours, if I wanted to be called back. I would not lose my place in line. After an hour and a half, the phone started to beep. I was cut off. Delta has the worse customer service I have ever experienced. No one will let me know why I am being billed for a canceled service, and how will paying for a service not provided will help future relationships with Delta.,

Date of experience: June 18, 2022
New Mexico
1 review
0 helpful votes
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Blackmail
July 17, 2022

He told me don't pay them and block them. I did what he said and now I'm just in limbo waiting to see if they try anything. I know that Instagram doesn't help a person with live help or can't report exactly what happened.

Date of experience: June 17, 2022
Pennsylvania
1 review
0 helpful votes
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Sound bar remote
June 17, 2022

The sound bar remote does not work and so far, the representative is working on this problem.

Date of experience: June 17, 2022
Texas
1 review
0 helpful votes
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I really was more than satisfied with it and I could understand it

Date of experience: June 17, 2022
Texas
1 review
0 helpful votes
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Recovery Discovery!
June 17, 2022

It was so easy to get help and support without spending lots of money and the good news is that it's not a 1 time call with people that ultimately don't help you! You can call them back untill you are into your account! Thank you *******@6ya you really are about making people have a better day-and tommorow! Janell from Houston

Date of experience: June 17, 2022
Massachusetts
1 review
0 helpful votes
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THE BEST ONLINE VET SERVICE OUT THERE!
June 17, 2022

I rescue sttays and find homes for them using my own money so I don't have allot for extras. A new stray found her way to my home and decided to introduce herself while giving birth in my garden about 10 weeks ago so we inverted hey and hey new family to stay. Now the kittens are all ready to go to their new forever homes and a few of them formed allergies with some booger bombs and after calling several vet clinics within 30mi of me not one could see them and all told me to bring them to the local vet ER but I don't have $600 to have them all looked at never mind if they needed meds! So I tried here& I AM SO INCREDIBLY GLAD I DID! I spoke to a vet named Wendy that was also a private rescuer and she was so amazing! She was not only very thorough but very personable and you can tell she truly cared about my kittens and situation. She helped me to figure out a way to treat them and even went through correct dosage and dosing of the meds they needed. If you love your animal and need veterinary help I HIGHLY RECOMMEND trying 6ya. I'm happy to now have a yearly subscription with them, which is also amazing in price! You can't get any pet insurance for $199/yr for unlimited help! Thank you so much Wendy and 6ya for hiring such caring staff!

Date of experience: June 17, 2022
California
1 review
0 helpful votes
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Excellent and professional
June 17, 2022

The service was very helpful and was easy to understand taking a headache that I thought it might be thank you..

Date of experience: June 17, 2022
Florida
1 review
0 helpful votes
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Peacock
July 17, 2022

My problem was not solved I have talk on the phone. The girl was very nice but I am still in the same issue

Date of experience: June 17, 2022
Colorado
1 review
0 helpful votes
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My experience with the Uber has been all right until this morning and they charge me $43.90 for 14 minute ride so I'm going to have my daughter help me go to the app and dispute this matter thank you

Date of experience: June 17, 2022
California
1 review
0 helpful votes
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IPad--Activation Lock
June 16, 2022

While unable to assist with my specific issue, Vincent did provide me with the phone number of someone who could. Before giving me the number, he called number while I was online, just to make sure number was valid.

Date of experience: June 16, 2022
Pennsylvania
1 review
0 helpful votes
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Walmart I need your help.
June 16, 2022

I wanted to know what I should do with my Google play card. I'm sorry I don't remember his name. He was wonderful. Thank you for your help

Date of experience: June 16, 2022
New York
1 review
0 helpful votes
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Still need help
July 16, 2022

Still not able to move forward with securing u tube tv was disconnected while speaking

Date of experience: June 16, 2022
Arizona
1 review
0 helpful votes
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Vincent was very helpful. I didn't want to be apart of your business. I was pretty much trapped and you took money from me. I' NOT HAPPY ABOUT THE WAY YOU SHANGHIED ME AND TOOK MY MONEY. I DON'T WANT TO JOIN OR BE APART OF IT IN ANY WAY. UNDERSTAND?

Date of experience: June 16, 2022

About the Business

6YA is a service for delivering Instant Expert Help on anything from Websites, Apps to Home Repair, Education and even Pets. We leverage technology and human knowledge to virtually resolve any issue and provide relief in minutes.